Had all day training today on team building from Gene Rivers, who's got to be one of the best instructors in real estate, much less KW trainers.
Anyway, I don't have a team and I tend to refer out to those who don't have teams either. My philosophy is that I want the person I'm talking to (when I interview them and learn a little about them, their work ethic, and more) to be the one the customer will be working with. I'm uncomfortable referring them to a name and person when that person hands them off to a buyer specialist.
How do you handle it when you are referring to a team and you know the agent you are talking with will hand off to a team member?
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