It always makes me smile (and chuckle a bit inside) when a seller that knows I am coming over tries to "out-stage" me.  This has happened numerous times - and still I manage to find 4 pages of recommendations for the seller - much to their surprise!  I am not nitpicking either - these are standard do's and don't's for Staging - and any one of you that has the ability to advise a client would find the same to-do items.  Out-Staging the Stager is hard to do for Sellers as they don't see things we see or understand the "WHY's" behind our suggestions.

The latest example was interesting - as my colleague and I pulled up to the house we saw the Realtor and the clients chatting in the garage.  After introductions and some small talk, we said, "Well let's take a tour!"  The woman then said to the Realtor, "You did not tell them, did you?" which made me a little nervous.  Tell me what?  Then she proceeded to tell me that she was a Stager.  OK - now we were equipped with that knowledge and we shifted gears a bit as we knew inside we would find a person that fancied herself to be a Stager - ready to hear our comments about what still needed to be done to the house.

As we went through the house - she said, "You are nothing like that show on TV" - you know the one with the terrible mother-daughter team that go in and judge and criticize everything?

The house had already been on the market for a year - and did not sell.  So - yes, there were things that were needed to Stage it for sale.  From the first curb appeal impression (add colorful annuals and new bark, and a tall topiary or plant by the front door) . . . to our initial walk through the front door - we were greeted with really obvious Staging do's.  For example - they had a large pool table in the living room, and a bar set up in the Formal Dining Room.  When I asked about the pool table - she said, 'We've always lived this way."  OK but remember living and selling are two different things.  The house was painted some tasteful colors - yet they were too custom and showed up as really dark in the photos online. 

When I photographed the house I showed her what her house looked like to buyers.  She had never seen the photos the prior Realtor used - and it was a instant "Ah-Ha" as she saw how her house looked to others.  She said, "Wow- my kitchen table (that was too large and we recommended putting it in the Dining Room) looks like a landing strip for an airplane!"  It did - dominating the room.  A picture is worth a thousand words - or in this case, fewer days on market.

Painting the family room was already on the discussion list, but the seller said she did not want to paint it a really neutral color - and the yellow wall that led to the kitchen was staying.

Solution:  I suggested "cutting" the color in 1/2 and 1/2 again if needed.  Lightbulb - AH-HA moment- she said.  "I never thought of that - it's a really good idea."  Moving on - we found plenty of furniture to use to furnish the living room and dining room as originally built - and expected by buyers which was a good thing so they don't have to rent furniture.  The upper Master - needed rearranging and painting, and the Master bath needed to be made more luxurious and updated.  They were open to all suggestions - and hopefully will implement them all.  In our market with 60% foreclosures, having a house that is move-in ready needs to happen in order for a buyer to feel a regular sale is advantageous.

As we talked, we found out that the couple had taken a re-design course - not a Staging course - (they could not even remember the name but took it in Vegas). . .and their focus was on working on houses to help upgrade and remodel them - not getting them ready for sale.  This was evident in the way the house had been presented for sale - and I thought to myself - good job for the Realtor that was wise enough to bring us out for a professional opinion - and shame on the agents that had the listing for a year with the house showing the way it did.  The way the house showed in photos and in person did not do it justice, and we know with some paint, elbow grease, and rearranging, their house will show well, and be what buyers expect to see.

Staging and re-design are not the same thing - and the goals are totally different.  Bottom line:  It always pays to have an objective 3rd party opinion - and honestly, I would have one of you come out to help me Stage my house so that I heard the truth of what needed to be done - as it is a truth that we cannot really be 100% objective in our own houses. - Jennie

 

 
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20 Comments on "Outstaging the Stager" - The Games Sellers Play

JUL
07
2008
Localism Sponsor

Great post.  It explains why I do not waste my time taking any of the staging courses offered to real esate agents.  That is not my specialty and one day of classes would not make me the expert.  Better to pay the consultation fee and get the REAL thing!

10:47pm • #1

Hi Jennie - Amazing to me that someone would think that taking a short course would "make" them a professional.  But if knowing that you are coming makes the Sellers clean and declutter, well, that's a good thing!

Thanks for an informaitve post.

10:54pm • #2
144,772 Points Outside Blog

Please give us a follow up after you stage with photos and the success story.  Can't wait to hear the outcome of your experience.  Great post!

11:37pm • #3
216,076 Points 6 Featured Posts Outside Blog

Jennie - I'm sure that was a bit awkward when you were told you were going to do a staging consultation for another stager!  It sounds like you did a great job!  You are absolutely correct about the tremendous difference between being a professional stager and a redesigner! 

11:53pm • #4
JUL
08
2008
4 Featured Posts

Pat & Margaret - thanks for your comments - and that is why Home Stagers can be a valuable partner to a successful and productive Realtor.  We are a powerful combination.

Cathy & Melissa - thanks for your feedback - I will upload photos once the house is listed.  I have the "before's" and can't wait to get the afters! 

- Jennie

12:25am • #5
Outside Blog

Jennie - sounds like you handled that with a lot of grace and diplomacy!  It's so true - re-design does NOT help a house sell.  It only helps the people living there.  Thanks for the great post.

Monica

7:52am • #6
1 Featured Post

I do see some sellers who have "staged" their houses without the benefit of a professional consultation (I was in one today, in fact), and they have neutralized the life out of the home! They must have heard staging called "blanding", because that is what they did! Yet they ignored some other very important principals, because they did things like cover a window with a bookcase (totally devoid of any books, to boot!). As you know, there's no substitute for a trained and talented professional stager!

9:28pm • #7
JUL
09
2008
4 Featured Posts

Monica- Kathy - Chris-  thanks for posting!  "Blanding" - I love it!  There is not substitution for a professional Stager - so true!

- Jennie

12:24am • #9
127,090 Points 5 Featured Posts

Also, it's so true that it's hard (impossible?) to be objective about our own homes!  I was really irritated when I asked a associate to give me their review on our home for sale and she said to remove the kitchen wallpaper which is really cute!  Of course, it's the same thing I would have recommended to someone else, but it feels different when you are emotionally attached!

8:04am • #10
JUL
10
2008
1 Featured Post

I am "borrowing" this from another stager, but her view is that there are 4 kinds of houses that need the help of professional home stagers:

Collected Houses, Neglected Houses, Naked Houses and Stagers' Houses!

5:39pm • #11
JUL
12
2008
4 Featured Posts

Kathy - Very clever - love the categories. . . and Margaret - it IS hard when the show is on the other foot - and to be objective in our own homes is nearly impossible.  You were right to have someone else come to advise you on what to do - and it's not personal - it's about business and getting your house sold. - Jennie

1:53am • #12
JUL
17
2008
127,093 Points 5 Featured Posts Outside Blog

HOW TRUE and what a great post. So you think you can stage....hmmm, I bet you just wanted to say that to her?? I too hear that I am NOTHING like that mother/daughter team on HGTV. Hey it makes good TV but they have made alot of REAL clients very nervous.

Happy Staging. Phyllis Pafumi

10:15pm • #13
AUG
02
2008
200,135 Points 1 Featured Post Outside Blog

there's no substitute for a trained and talented professional stager!  I will second that statement and often re-stage homes that homeowners have  a go at themselves.  The anyone can do it does not apply to staging.

4:08pm • #14
4 Featured Posts

I agree - not everyone is qualified or able to see what has to be done.  The over-simplification of our industry with books that are written and shows on TV that lead a public to think "Hey! All I have to do is read a book or watch this TV show - and I can do it myself!" are really doing a disservice to the art and practice of "professional" Staging.

And not all Stagers are created equal - we have equal opportunity to succeed - but the talent pool is wide and varied, and there are those that proclaim themselves a "Me too" in our industry - that really don't have a clue.  Unlike others, I know where to draw the line in my services - and gladly refer people that I work with to a professional in the specific arena where I know my skills and background really would not work best with their needs.

- Jennie

4:14pm • #15
AUG
04
2008
1 Featured Post

Jennie,

I recently had a client who had "Staging for Dummies" out on his nightstand. i called him on it and we had a good laugh. After RE:STYLE staged his house, it sold in less than 30 days--great for our market! So much for "do-it-yourself" staging!

7:19pm • #16

Great story!  I can't wait to hear the results.  I can't imagine having a house on the market for a year before having it professionally staged!

8:23pm • #17
AUG
05
2008

Hi Jennie

Great post!  The last paragraph could be a blog in itself.

Joan Inglis, ASP®, ASPM®, President Charlotte IAHSP Regional Chapter (CIRC)- IAHSP Chapter Excellence Award Winner For the Year 2008

6:55pm • #18
AUG
06
2008

The way you live in a house and the way you sell is very different!  Great post!  That is why there are those who are professionals and do it day in and day out!  They know how to prepare those homes for SALE!

8:43pm • #19
AUG
13
2008

Yes you are right on the money! I think all professional Stagers WANT another professional stager to come in when it comes time to sell our homes. We see the value and we know that a professional's 1st impression of our home is what we need to hear.

But until then, let your home be as personal as you like! But remember if you wallpaper - limit it to one (preferably small) room - 99% you will have to take it down :) Don't hate me; I'm just looking out for you and know about the current wallpape craze!

11:41am • #20

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Jennie Norris, ASPM, IAHSP

Littleton, CO

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Sensational Home Staging

Address: www.SensationalHome.com, 1-888-WE-STAGE, Littleton, CO, 80127

Office Phone: 888WESTAGE

Cell Phone: (916) 768-1662

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