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As salespeople, we're competitive. We're tenacious. We're persistent. We hate to lose. So let's fight to save more sales.

We give in way too easy to the "home to sell," "can't get financing," "need to look more," "need to think it over" excuses. In most cases these are only smokescreens - and good ones at that because they usually work.

With the "take no prisoners" approach to selling, we simply refuse to accept these excuses or any other objection on its face. It may or may not have merit - we simply don't know until we dig deeper.

Let's say it's a price or home-to-sell objection, isolate it and eliminate it. Ask our customers if they would go ahead and purchase the home we're showing them that they seem to like if this was not an issue.

If the answer is "yes" then all we have to do is figure out how to make it happen. We can be creative. We can be strategic. We can be tactical. Especially if there is a sale on the line.

If the answer is anything other than a clear, concise "yes" then the excuse that they're offering is just that and not a serious buying objection. It's time to dig deeper or find another customer who is more serious.

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For more information on my coaching services or sales tips visit my website stevehoffacker.com or my blog homesalesinsights.com.

 
Post is included in group: ABC's of Real Estate Marketing
Post is included in group: Art of Professional Salesmanship
Post is included in group: Coaching and Mentoring
Post is included in group: Home Builders of America
Post is included in group: New Home Sales

4 Comments on Take No Prisoners

Hey Steve - Good advice with a lot of back to basics material, which in this market, is exactly what we need to be doing.  Your last comment is right on "It's time to dig deeper or find another customer who is more serious."  Even in a slow market my time is still valuable...to me!

07/09/2008 12:21 PM by Gail MacMillan Titusville/Brevard County FL Real Estate (Home Sweet Home Florida Realty, Inc.)


Gail.

Thanks for responding. On the whole, we tend to work too hard on those who can't make decisions and not hard enough on those who can. Check out today's post also called "Gotta Travel On."

Steve

07/09/2008 01:09 PM by Steve Hoffacker - Real Estate Sales & Marketing Consulting and Strategies (Hoffacker Associates)


Yes you are so right. Sometimes you almost have to tell the client what they need to hear.

07/09/2008 01:47 PM by Sharon Harris (AllQuest Real Estate)


Sharon,

Thank you. It's not always what the client wants to hear, but it's what need to be said.

Steve

07/09/2008 01:58 PM by Steve Hoffacker - Real Estate Sales & Marketing Consulting and Strategies (Hoffacker Associates)


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Real Estate Trainer: Steve Hoffacker - Real Estate Sales & Marketing Consulting and Strategies (Hoffacker Associates)
Steve Hoffacker - Real Estate Sales & Marketing Consulting and Strategies
West Palm Beach, FL
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Hoffacker Associates

Office Phone: (561) 685-5555
Cell Phone: (561) 685-5555
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Tips, comments, observations, and strategies for real estate professionals on the sales and marketing of new homes and existing homes, as well as time management, personal marketing, lead generation, and customer management issues.



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