I know any of you who also work the short sale market have probably experienced the same frustration.  You're cruising along thru the bank's short sale process... things are ok... they have verified they have what they need... they order BPO.... they get it back... they assign a negotiator... then ... what??? They have lost your packet and you need to resend the whole thing?  How does that happen?  Then you call the next day and they say, oh no we're not missing everything just these few things.  So you send them.  Takes a week to get in.  Oops, well that wasn't all we were missing and oh by the way, we need more pay stubs, and that hardship letter needs to have a current date.  Well, gosh darn.. it was current when we submitted the package 4 months ago.  So you start to get a little upset cuz guess what?  The trustee sale is now scheduled for next week.  Do they care? No.  Do the people you talk to on the phone even understand the significance? I don't think so. 

In normal life, you could ask for a supervisor, the manager, the boss or the owner.  But in these situations, a "supervisor" seems no more versed in this process than the people you talk to every day.  Then, in fact, you run the chance of making them mad and having your whole file lost - again. 

Just who in these big banks are responsible anyway? Is there anyone actually "in charge" of these departments, or are they just running themselves?  A sea of cubicles run by people who probably don't own homes themselves and probably do not understand the process beyond the guidelines they have tacked up above their desk.

Oy vay, it is frustrating.  I'm not saying that the worst offending banks seem to start with "W" but you might say that ... :)

Just venting I guess...  feel free to share in the misery here.