For years buyers have been told to have a home inspected and obtain a Homeowner Warranty Policy ("HOW"). That way the buyer would know the current condition of the property, and if certain things failed, there was a policy to cover them.

Some realtors use the homeowner warranty to help make the sale (by offering the warranty as part of the listing and sale package), and give the prospective buyers greater confidence that they aren't assuming any big risk with their purchase, much like having an extended warranty on a car. 

What is a Home Warranty: It's not an insurance policy and it's not actually even a warranty on the home. Instead, it's a service contract sold for certain systems within the home such as the heating and plumbing, and also sometimes appliances such as refrigerators and washing machines.

It's not a warranty on a home, in the sense that it doesn't cover the walls, floors, roof or foundation. And it's not like an extension of the product warranty the buyer of a new home receives from the builder, which most definitely would cover those items. In some states, it can't even be called a warranty. For instance, in Oklahoma it may be called "home service agreements" while in Virginia it's "home protection insurance."

Sometimes the coverage extends to the pump and motors installed on pools and spas or to an automatic garage door opener, but in most instances it extends just to what's located within the main foundation of the home. The pipes and wires that deliver water, energy, and telecom services are not covered outside the home, nor is the damage caused by broken pipes, blackouts, or power surges. Those are perils typically covered by a straight insurance policy; the difference between a home warranty and a homeowner's insurance policy comes down to a question of coverage. A home warranty doesn't cover damage due to fire or flood, for instance, and it doesn't cover the roof, walls, floors or foundation.

This is also a difference from the builder's warranty typically issued by a construction company to the buyer of a new home, which would typically cover items such as leaky basements, drafty windows, or warped walls. It's also different from a straight maintenance contract, which typically would be sold to cover routine and scheduled tasks such as the annual cleaning of an oil burner. A home warranty covers only failures due to normal wear and tear.

Inevitably, there will be overlaps in coverage between insurance and warranty, or between warranties. In cases where an appliance is covered by either a manufacturer's product warranty or a retailer's extended warranty. Most HOW's let those take precedence, But some warranties cover only parts after a period of time and not the labor, then the HOW would pick up the labor. Transferable warranties on appliances are less common, but in these situations there also might be an overlap with a home warranty.

If you desire a home warranty, investigate the viability of the issuing company before relying on its warranty. The company should be able to provide you with information regarding its ability to pay claims. Some companies are independent companies dealing in the secondary home market, while others are an extension or affiliate of the builder. There is no guarantee by the government or the REALTOR® assisting you that these companies will be there when you need them. Home warranties cover a limited list of items. Make sure that you understand the extent of the "guarantee" or "warranty" before you sign.There is no shortage of consumer complaints against companies offering such warranties, so it is as usual a "buyer beware" situation.

 

5 Comments on The Homeowner Warranty - is it warranted?

JUL
11
2008

Home warrantys are for the most part a waste of money. The companies they use are bottom of the barrel, and the coverage is poor at best, but normally nonexistent

6:08am • #1
8 Featured Posts

I pretty much agree with that; they really do no more than offer a false sense of security. Of course, somewhere out there you may find a few buyers that are grateful they bought one, and perhaps came-out way ahead on it. I'm certain though, there are thousands of people that bought such a warranty and never used it, or didn't recieve the coverage they thought they had.

It's a bit like car warranties. I've bought many of them and spent thousands in the process, while never using them for much of anything over the years. Then recently my SUV's engine went out, and then a year later the transmission went out. The warrantly I paid $1,200 for, paid out $18,000 for replacing those items. So, in the end, I was lucky to have the warranty.

So, as with all extended service agreements, it's a gamble, and with all gambling, there will be more losers than winners.

8:01am • #2
232,588 Points 39 Featured Posts Outside Blog

Over the 18 years I have been in the business the #1 item that has been replaced by a warranty for my clients is the dishwasher.  #2 has been replacement or repairs to the hot water tank.  The one everyone homes to get is a new heater...but usually they fix it and fix it rather than replace it.  It's important to renew it past the one year term...the buyer that is.  You can't buy them for more than one year at inception usually, so they count on your not renewing them for more than one year.

I highly recommend them, especiall for homes at that magic age of 12-14 years when systems are at the end of life expectancy in many cases.

12:35pm • #3
JUL
17
2008

I agree with Dennis here. There are horrible stories. Granted every industry will have such companies, but here most companies are better known for poor service.

 

check out those stories here -

http://www.homewarrantyreviews.com/reviews/total-protect

 

and some more by chosing the company of your choice -

http://www.homewarrantyreviews.com/reviews

 

dean
8:02pm • #4
JUL
22
2008

This is my first time on your website.  I actually heard about it from Michael Creel, the author of this subject.  I have been a home warranty rep for six years with three companies in the NW.  I have to tell you that even to this day, I remain amazed at all the things warranty companies cover (without a problem for the homeowners and agents)!  The few times I have had issues were due to clients and agents not understanding the coverage.  I would be happy to share claims information with you if you remain skeptical....Home warranties are used on 99.8% of the resale homes in California.  Agents will not sell a home without one!  E&O providers understand the value of home warranty coverage and often offer better rates to brokers (and therefore, agents) who use home warranties, home inspections and disclosure forms as a standard practice  Washington State has lagged far behind other major real estate markets due to lack of awareness!  I could go on and on about the subject.  Feel free to contact me if you would like more information from a home warranty "insider."  Cheryl Garrison, Sr Account Mgr, Fidelity National Home Warranty, 206-679-4060, cheryl.garrison@fnf.com  (Thank you for posting this article, Michael, the information is much needed in our market.)

 

Cheryl Garrison
5:29pm • #5

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Michael Creel

Bellevue, WA

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Brio Realty Inc.

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