Do you remember this game from when you were younger?  All the players passed around cards, until eventually someone was left with the Old Maid. 

Real estate transactions remind me of this game, except we don't just pass around the "Old Maid" with sly looks and smirks on our faces.  Instead, we pass around blame and the "idiot" card.

If you don't believe me, just type in the word "idiot" in the blog search box here at ActiveRain.  Now, I know this is a loving and accepting network, where no one would dare ridicule or criticize another member, so I'm absolutely certain that the majority of these posts have valid points and were made in good fun or in good faith that the other person really was an idiot.  Yet, I can't help but think that some of them are just a reflection of how quick we are to judge and lay blame.

A real estate closing is the perfect time for this kind of behavior.  There are a lot of players on the TEAM (wink, wink) who are involved at different levels within a real estate transaction, and none of them want to take the heat if the deal falls through.

Problems with inspections?  Inspector's an idiot.
Low appraisal?  Appraiser, seller, or either agent is an idiot.
Problem with the loan?  Loan officer or buyer is an idiot.
Title defect?  Attorney, seller, or previous owner is an idiot.

There are a lot of Old Maid cards to keep in play with a closing.  Get stuck with any one of them, and you could jeopardize the entire transaction and quickly be left holding the "idiot" card.

We're all quick to lay blame on someone else.  We hate to be thought of as incompetent or (gasp) human, capable of making mistakes or overlooking details.  I'll admit, I've been left holding the Old Maid a few times, and just like when I was a kid, I get that distinct sinking feeling in the pit of my stomach every single time.

Now, I consider myself to be pretty diligent.  I'm a stickler for detail, and I can be particular about many things, especially when it comes to my business and my job as an agent.  I don't take my responsibility lightly.  I try to stay on top of things, crossing my T's and dotting my I's as I go, yet in the shuffle and exchange of papers, I won't say that I manage to cross or dot them all.  I review paperwork two and three times and try my best to make sure everything is done correctly.  I work daily to create and improve systems to keep things from slipping through the cracks.  I try to find the time before every single appointment to review all forms and contracts in order to be better prepared.  Yet, no matter how hard I try, I still manage to make a mistake here and there.  I'm human, and that's my best alibi.

Every one of the players of a closing TEAM is human.  Yet, do you think we take three seconds to consider that fact before spouting off to our buyers and sellers that one of the other players is an idiot?  No.  We just pass that card around as if it was as trivial and harmless as the actual game.  To me, it's not, so I want to make a vow in front of ActiveRain and everybody that I'm going to give the other person the three seconds he or she probably deserves.  I'm going to start playing the "human" card.  Instead of automatically "crawfishing" out of a warm situation, I'm going to ask the buyer or seller for some time to determine what happened and assure him or her that it was probably just some small oversight that can be corrected.  Usually, that's all it is anyway.  We blow up, get a little rattled, or make ourselves or someone else look like a jerk, only to find out later that the problem wasn't that big of a deal anyway.

I'm sorry, but in my humble opinion, if you don't agree with this lesson, you got the Old Maid.

***

Graphic and game description from http://www.pagat.com/passing/oldmaid.html.

 

25 Comments on Lesson #12: Don't Get Stuck with the Old Maid

MAR
16
2007
204,175 Points 34 Featured Posts Outside Blog

Yes, it's a wise thing to keep your mouth shut before you have all the information.  Even when you have all the information, the person holding the Old Maid card knows it and pointing it out usually doesn't help. 

But what do you do when the player with the Old Maid card denies holding it and tries to pass it on to you? 

4:54pm • #1
599,215 Points 244 Featured Posts Localism Sponsor Outside Blog
OK so I admit I'm an idiot. I made the mistake of once again believing what a mortgage broker told me. Now if I'm an idiot I wonder what that makes her? Am idiotess?? Hmm.......I'll have to think about this one. Actually though I much prefer solving problems than pointing fingers. I've now lost 5 deals in 7 days. My "Old Maid" deck must me stacked:) Oh well, back to the grindstone.
5:08pm • #2
2 Featured Posts

The "idiot" card gets played all too often by the "professionals" who are supposed to be in the business of making real estate sales happen.  The agents, the lender, the closer, the inspector and all the other "professionals" involved let emotion enter what should be a business transaction. We let the emotions of our client become our emotions and that leads to the blame game.

If we would just step back, analyze the problems and present sensible solutions to them, this business would be a lot easier.

5:17pm • #3
11 Featured Posts

Tim ~ Exactly right on your first point, and as for the second, I don't play with cheaters.  :-)  You deny you have the Old Maid, somebody's going to call you on it.

BB ~ Dang, you are stacked with Old Maids this week!  You may be getting the short end here.  It's time to re-shuffle.  Start again next week with a new game!  :-) 

5:19pm • #4
11 Featured Posts
I missed you, Fred.  You're right.  It would definitely be a lot easier if we were more sensible about problems.  Our jobs would be more enjoyable, too.  I don't see what we gain from laying blame.  I don't think it necessarily saves face.
5:21pm • #5
599,215 Points 244 Featured Posts Localism Sponsor Outside Blog
Yep Amber not a very good 7 days for the home team. I have to keep moving forward though. My sellers are depending on me. No time to lick my wounds:) 
6:04pm • #6
251,687 Points 25 Featured Posts Localism Sponsor Outside Blog

Amber,

Great thoughts.  I always say, what goes around do come around.  So I have to say I concur that it's best to not slight another when working towards the same goal.  That's a double edged sword that could turn and bite you in the hinney.

6:15pm • #7

Amber,

If I am ever in that position I always use the golden rule "if you don't have nothing nice to say, do not say it!". I know that I am not a perfect person and I do not expect anyone else to be.

6:19pm • #8
348,633 Points 9 Featured Posts Localism Sponsor Outside Blog

What happens when someone really IS an IDIOT!  Unfortunately, there are a few around -- E.g., I can tell you right now "my seller will NEVER ___________"     Or my "buyer will NEVER ------"  

6:21pm • #9
823,816 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

What a great article.  I love it.

When one of my agents asks "What should I say?"  My answer is always the same.  "As little as possible".

Look, listen and learn.

 

6:21pm • #10
129,886 Points 25 Featured Posts Outside Blog

Amber,

Good post. I think that it is a natural thing for seasoned realtor's/independent contractors to feel that no one else is able to do the jobe as well as they can. It is because of that they often jump to the conclussion that the other agent is an idiot. Not taking in at all that there may be a different point of view.

8:24pm • #11
174,470 Points 44 Featured Posts Outside Blog
Hi Amber....once again you have a great mind and give great thought to everything you post.  I have never been good at card games...LOL!  I am just like you and a real stickler for detail and I have to tell you I nip problems in the bud before they become problems.  Very, very few of my transactions fall through and last year 2 out of 67 transactions fell through and the 2 that fell through were only because the buyers backed out at or just before closing.  I also will never point fingers at anyone or blame anyone.  Maybe I have just learned at my age it is much easier to move on. Thanks my friend.
9:38pm • #12
11 Featured Posts

BB ~ Next week will be better.  I know it gets hard to keep it up sometimes, but things will turn around.  If anyone can get through a rough patch, it's you and TLW.  Keep your spirits up.  :-)

Lisa ~ I'm also a big believer that what goes around comes around.  I think that we forget sometimes that we're not in a competition...well, at least not in this case.  :-)

Dan ~ Those are definitely words to live by, and I wish fewer people expected perfection.  I'm guilty of it, too, sometimes.

Joan ~ There's always an exception to every rule! ;-)

Lenn ~ Great advice.  I can commit that to memory really quickly.  "Say as little as possible."

Herb ~ You're right, and I think the longer we go the more set in our ways we become.

George ~ My brain only works well about once a week!  LOL!  I'm also not very good at card games.  Maybe that's what made me think of Old Maid!  :-)  That's an excellent track record, so it sounds like you and your team have got it together. 

9:54pm • #13
294,766 Points 12 Featured Posts Localism Sponsor Outside Blog

Hi Amber,

I loved your thought process and I have to agree with you in many ways. 

Not long ago I served as a mediator for my AOR. During the process one of the agent's had written a very strong counter-offer, yet not bullet-proof.  During our caucus (privately), I shared my opinion with one party.  I said something to the effect, "it appears your agent was very experienced and has written a very strong counter..., yet I can find some flaws in it.  And if I can find them, I'm sure a judge would be able to find the same flaws"...Both parties settled on the spot.

Then about a week ago I had an arbitration (this time) at my AOR, and both Realtors had made numerous mistakes on the purchase agreement.  I see it all the time, and I don't feel it intentional, we (and myself included) get in a hurry every now and then and we either get sloppy, and or we just make mistakes.

I think the only thing worse that being an old maid, is being the joker.

 

10:41pm • #14
MAR
17
2007
11 Featured Posts

Lynda, I totally agree with you, and carelessness is a whole different card game.  :-)  I think it takes time to go through contracts and thoroughly explain and complete every clause within them.  I think we sometimes feel pressured to rush, whether by our clients, other agents, or ourselves.

 

8:42am • #15
121,298 Points 6 Featured Posts Outside Blog
Believe it or not, I've never played Old Maid. It doesn't sound like much fun though, so I guess I didn't miss out. I always blame myself. May be that's why I never played, I always had the card....lol
9:02am • #16
11 Featured Posts
Christy, Old Maid really wasn't that much fun to me, so I don't think you missed much either.  :-)
9:38am • #17
257,435 Points 26 Featured Posts Outside Blog
great post - it is amazing how quick we are to point the finger - until someone puts a mirror in front of us.
7:23pm • #18
667,316 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Terrific article, Amber.  It is so much easier for some to point fingers and lay blame, rather than taking responsibility themselves for their mistakes or carelessness. Seems to me that most of the time we are working toward the same goal...getting to the closing table. So why play all these games? Do your job, solve the problems, admit your errors, and get over it.

Jeff

10:33pm • #19
There's no time to play the blame game, at least when we have a client to take care of.  Come to think of it, there's no time after the deals is done either.
11:14pm • #20
MAR
18
2007
11 Featured Posts

Thesa ~ My thoughts exactly!  :-)  We don't like to consider our own shortcomings, but many of us take great pleasure in pointing out those of someone else.

Jeff ~ I agree, and in most cases, if we take full responsibility for something and apologize, our clients respect us more than if we try to point the finger at someone else.

Roger ~ You're right, and I wish more people kept that in mind. 

8:07am • #21
224,750 Points 2 Featured Posts Localism Sponsor Outside Blog
The wise agent always tries to see the other person's perspective BEFORE commenting or labeling.  Best to stay objective before jumping to conclusions, right?
8:21pm • #22
MAR
19
2007
11 Featured Posts
Right, Diane, and I think it's not just agents who jump to conclusions.  I think all "players" have a tendency to do this.
7:34am • #23
I'm thinking I must be the biggest idiot around. All the things you mentioned, appraisers, mortage brokers, home inspectors...all play a role, but honestly anytime something comes up related to those issues my first thought is that its usually something I should have seen coming myself. For the most part, those folks are just following their rules and trying to do their jobs.
12:33pm • #24
11 Featured Posts
I agree, Wally, and as I mentioned in the post, most problems are minor and can be sorted out, as long as everyone works together.
1:01pm • #25

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Amber Riviere

Covington, LA

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