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"Mutually Qualify" Your Potential Clients... or Waste Time to Discover Issues Later? (And I'm not talking about lender pre-qualification!)

By
Real Estate Broker/Owner with Lake Homes Realty

qualifyWhen I am meeting with a potential customer, vendor, or partner, one of our primary goals is to mutually qualify the arrangement.  It saves us all time and leads to a very high success rate!

What do I mean by "mutually qualify?" 

Well, so many folks are working so hard to sell themselves or their company, they forget the end goal...  Successful deals and/or successful ongoing business.

We have found that even when the market is tough, we absolutely have to do business with people that are going to do the things necessary for success.  Anything else, ends poorly with everyone disappointed and/or frustrated.  And money lost, often by all.

So, we seek to mutually qualify.  It is never perfect but the process alone has benefit.  Here are some ways we work to do this...

  • Research the other party.  This will help you ask questions and listen better.
  • Plan topics you want to address.  Leave time for their questions and info.
  • Recognize each deal can be different.  Sometimes that can be even be a big advantage.
  • Listen... alot.
  • Ask questions.... and then listen carefully.
  • Offer suggestions, even if it does not include us.
  • Talk honestly about money.  Then ask if we need to continue talking.
  • Talk about how we see successful projects work, including their active role in that. Then ask if that is acceptable.
  • No matter what anyone says, it is not personal. This is about getting a good business deal done with a personal touch.  It is not about filling in poor self-esteem by trying to be liked at the expense of good business arrangements.
  • If the answer is going to be "no", get there politely and quickly, even if it means explaining we don't think we are right for the deal.  Or give them permission to say "no."  Let everyone move on.  (Remember, we are not after every deal, just the right deals).
  • Never leave the meeting with out a "Yes", a "No" or a "Clear Future" (i.e., the exact next steps with a date and possibly even a time associated with it).

For instance, a real estate agent may meet with someone that, despite an honest review of the market, their situation and their house is insisting on an initial listing price that is 20% higher than every reasonable, current comp.  This is a good time to realize this is not going to end well and let someone else help them get the house listed. 

Or research finds a new title insurance company has a history of being very nice people that often deliver late and commonly have omissions in their binders.  Nice to know you folks but it does not mean any of us are bad people for not doing business with each other.

Or you find someone wanting to sell a house and is confused about how to proceed.  You find they are coachable and reasonable without being clueless.  They ask smart questions and still have opinions that are not how you would do it but in the end should be workable.  Looks like a deal can be made here!

In tough times, people can more inclined to take every deal that comes their way. WRONG PLAN!  If you are losing time and money on all these, times will get tougher for you.  Success

Only get involved with deals you honestly and intelligently believe can be successful.  Then do all you can to make them just that.. successful.  Even if some are not successful, your success rate will be higher and your frustration level lower. 

Someone else can snap up all the bad deals.  They are welcome to them. 

By doing what you can to align with succesful partners in any deal, you will have more success. Your reputation will be one of value and that will make you valuable!

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Posted by

Glenn S. Phillips is the CEO of Lake Homes Realty, the multi-state, full-service, lake-focused real estate brokerage powered by LakeHomes.com.

 Lake Homes Realty - LakeHomes.com

 

 

Janie Masterson
RE/MAX Executives - Clarksville, TN
Realtor GRI CLHMS - Trusted Real Estate Resource

Glenn, this is excellent advice.  Your points are very well taken and this is something that I am going to strive to do in the future.  I am working on a new business plan for 2009 and this is some good stuff!  Thanks for the post.

Janie

Jul 21, 2008 04:47 PM
LLoyd Nichols
Premier Florida Realty of SWFL - Fort Myers, FL
Southwest Florida Homes By The Sea

Glenn, this is a great check list and a good way for agents to review each point. Our clients do come first and yes we run a business.

Jul 21, 2008 05:00 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Glenn,

You offer some very sage advice that many would be well served to take.

Jul 21, 2008 05:18 PM
Andy Laughlin
ConnectRealty.com - Bellingham, WA

Great info thank you for sharing, I'm sure this is a great reminder even to all the vets..

 

Jul 21, 2008 05:25 PM
Glenn S. Phillips
Lake Homes Realty - Birmingham, AL
CEO, Lake Homes Realty / LakeHomes.com

Janie, Llyod, Christine and Andy, thank you for the compliments.  I hope this is indeed useful.  Writing about this serves as a great way to help us stay on focus as well.  Thanks!!  Glenn

Jul 22, 2008 06:36 AM
Troy Jowers
Pogo Realty, LLC - New Orleans, LA
New Orleans Realtor

Glenn, it took me a few years to get up the nerve, but starting in 2008 I have begun rejecting unreasonable sellers. I've rejected 5 listings so far this year, and 2 actually came back to me at the real market price anyway. The other 3 are still sitting on the market. Who knows how much I'll save on un-reouped marketing costs from expired listings over the years. Thanks for the post.

Sep 10, 2008 04:50 AM
Kari Greenaway
Williamsport, PA

Glenn, another "delicious" post! My time is as valuable as my clients, and this is a smart way to ensure no one's time is being wasted. Thanks for the advice. I really enjoy your style of writing.

Kari L. Greenaway

Sep 18, 2008 11:54 PM