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Those of you working short sales know that the lenders are in a constant state of flux.  Several months ago, I posted my company list of lenders to avoid, but I've been negligent in posting up another update. Please see below and refere to the previous posting for additional information that is still accurate.  The only major changes I want to address in this post are the changes we've seen negotiating a large volume of deals with the companies mentioned below.

Favorite: EMC, Homecomings, CitiFinancial, CitiMortgage, and ASC (?!)


That’s right, I said ASC. For the past three years I have despised ASC for their lack of communication, failure to approve deals, and willingness to lie; however, over the past two months ASC has become one of our favorite lenders. Rumor has it that ASC and Wells Fargo opened a new loss mitigation only facility. Well, whatever they have done has helped! We are getting calls returned, answers, timely BPOs and APPROVALS. Because of this change we are now accepting short sale deals that are ASC deals ––something that we were previously not doing.


Least Favorite: Countrywide, CIT Group, Litton Loan, Whilshire, Irwin, Popular, and Indy Mac. 

Countrywide is the absolute worst of them all –– no one else is even close for overall incompetency. Countrywide is still in major turmoil.  We have been told for weeks and months that approvals are coming and they just never seem to be able to issue them. They also seem to reassign the same file every other day making it impossible to communicate effectively.

 
Post is included in group: California Short Sales, REO's, and Foreclosures
Post is included in group: Short Sales
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Post is included in group: California Loan Modifications, Short Sales, & REOs

9 Comments on Lenders to Avoid -Update

Litton seems to be picking it up a bit they opened a new site in Dallas dedicted to short sales. I had been waitng for 3 months and 2 buyer swalked.  I contacted them about a week ago and already got my deal approved.

07/24/2008 12:12 AM by John Hunter


John,

Can you tell me where you called to get the Dallas site?  I've got one with Litton now that needs to get moving, pronto.

Thanks!

07/24/2008 09:57 PM by Julie Burks, Sacramento CA Real Estate, e-Pro (Riverpoint Realty)


Ted,

I have to agree with Wells Fargo/ASC.  I have received TWO approvals within 30 days of Escrow being opened.  AWESOME!!  Their approval letters are clear and concise with how much they want, commissions, closing costs, etc.... Everything is spelled out.  NICE!

Now Wilshire on the other hand,  I received 2 letters today on one file.  One each for the 1st and 2nd loan. The worst letters.  Just shows their amount wanted and close date.  NO Commission %, closing costs amount.  Nothing!  This particular transaction has a seller closing cost credit to the buyer.  The commission is @ 5% and we are still SHORT over $5,000.  The Agent is not understanding why and the Seller doesn't have any money.

Oh what to do?.....In the meantime the closing clock has started ticking down.

 

 

07/24/2008 10:17 PM by Nancy Neilen (Hartford Escrow)


I was contacted by the Wells liquidation department in just 8 days after sending in the short sale package.  ;)

08/16/2008 03:00 PM by Gloria Bumanglag, GRI (CENTURY 21 Superstars)


Ted- Could you tell me who you call at ASC to get your deals done?

I have a situation with them, I faxed (and refaxed 3 times) a complete Short Sale packeage to 866-359-1975 included in the packet: CMA,HUD-1,Financials,Proof of income,Hardship letter, taxes, authorization, Listing agreement,Purchase offer,Buyers approval,basically everything that's needed for them to set up and review. First they gave me the runaround about the faxes not being in their system with the lame excuse it takes up to 72 hours for the documents to be loaded into their system (or is it 72 days). Packet was sent 07/07/08. It was 08/05/08 and they couldn't still acknowledge receipt of these faxes. I just happen to call on 08/13/08 to inquire about the status only to be told the file had been declined by the negotiator on 08/11/08 who by the way never called me with the so called introduction phone call much more less to advise me the file was being declined, no communication whatsoever.

According to a letter they sent us very early on describing their timeline in the process, the introduction phone call should address items such as commission, fees and costs, sale price, BPO, and timeline, this never ocurred. I would've liked to have heard from this negotiator what the real reason for the decline is so I can at least be better prepared for the next purchase offer.

The reason for their decline by the way according to a Rep: "Due to Investor Guidelines",shouldn't we as professionals deserve a little more for trying to avoid lenders to have another REO in their books.

I have not received anything in writing from them regarding their decision.

I would like to take this upstairs as I find it very unprofessional. Does anyone here know how to contact a Sup. or SVP at ASC?

Nancy- Congrats! I envy you and whish you many more.

Gloria- You guys have it made, what could I do so ASC reacts the same way to my deal? Your imput is greatly appreciated.

08/16/2008 09:00 PM by Carlos H.


Carlos- I credit the response time to timing and prayer.  I called ASC  to get the fax number to send in the complete package.  They had just restructured the departments but still told me it will take 45 days for a negotiator to make contact with me.  this is what I did.

  • fax authorization letter to 866.917.1877
  • fax complete short sale package to 866.359.1975 with the Heading in bold REQUEST FOR POSTPONEMENT OF TRUSTEE SALE AND APPROVAL OF SHORT SALE
  • follow up by calling 866.903.1053 two days afterwards to confirm receipt of authorization letter.

At that time, they gave me the negotiator's name and fax number.  I then sent a separate buyers qualification package to the negotiator's fax.

 

 

08/18/2008 01:44 PM by Gloria Bumanglag, GRI (CENTURY 21 Superstars)


Gloria- I have done exactly the same you did yet I still couldn't be provided with the Negotiator's phone or fax numbers, their excuse: it is up to the Negotiator to begin communications with us realtors with an introduction call not the other way around, that's what I was told in different occacions when I called the Liquidation Dpt at 866-903-1053.

The Negotiator was assigned on 07/07/08 40 days later not a word from the negotiator yet I have been informed by a Rep. the filed was closed by this negotiator on 07/11/08.

I am now trying to reach their SVP for an explanation as to the exact reason for the filed being closed I just hope it wast not just for the personal benefit of the Negotiator in order to meet their score cards expectations.

I appreciate your help Gloria, and yes timing and prayer must definately play a major roll here.

I hope I can help my buyer with his Short Sale in the end.

 

08/18/2008 06:04 PM by Carlos H.


Countrywide has been challenging, but persistence pays off.  We have closed 4 Countrywide Short Sales in the last two months and have 3 more going currently.

09/03/2008 08:59 PM by Heather Fitzgerald (REALTY WORLD-Harbert Company, Inc.)


Countrywide is one of my favorites now.  The rest of your list is accurate.  Closed on Countrywide more than any other lender.

09/03/2008 10:31 PM by Stella Barbour - Real Estate Agent - Serving Northern Virginia (Jobin Realty - Real Estate Agent)


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Real Estate Trainer: Ted  Cowan (Strategic Real Estate Coach)
Ted Cowan
Pacific Palisades, CA
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