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Are YOU Setting Healthy Boundaries With Your Clients & Peers?

By
Real Estate Agent with Liberty Homes RS-#62825

Believe it or not, there is a name for people pleasers. The ones who do not know how to be straightforward and only tell people what they want to hear. They let OTHER people dictate how they 'should' feel about a certain situation and under certain circumstances allow others be the bearer of bad news. They let OTHER people dictate how they 'should' be and you can see in their mannerisms that they are ...well...not so confident in themselves.

Otherwise known as Codependency.The definition is: A Dysfunctional Relationship With SELF.  Yup there's a name for it all right. I can't fix anyone (you have to do that yourself) although I CAN be assertive and let you know that I don't buy into the 'stuff'.

As Realtors® and Real Estate Industry Professionals, Clients and Peers:

  • We cannot tell people what they want to hear. Our job is to give sound advice and suggestions and if they start stomping and jumping up and down .... smirk.
  • We cannot ignore calls from agents because we don't want to be the bearer of not so good news. Hey, if the buyer wants to back out you can't keep everyone's life ON HOLD!
  • We cannot let other people talk for us.  Tell the loan officer to call the clients and the sellers agent because they don't know how to get the words out past their tongue.
  • We cannot allow our personal lives to get in the way of our business (and vice versa). You wanna go out pole dancing the night before is no excuse for not returning calls for a couple of days when crucial stuff is going on.
  • We cannot allow our clients to speak for us either!  If they are playing "agent" and we aren't being assertive then the client takes over ....without the expertise...just feelings involved.
  • We cannot theorize or be fortune tellers either. Don't make the situation "look good" by theorizing or playing the grand master fortune teller. It makes the situation worse....when you're wrong for reciting the wrong information.

These are just a few examples of buying into the people pleasing role and it's not the most pleasant experience for me when someone is on the other end just agreeing with me and doing the smiley "everything is okay' bit when it's not. Eveyone's life then becomes "on hold" because of someone else's insecurities.

We as Real Estate Professionals are not doing any kind of service when we are unable to be honest and straightforward. The Home Buying / Home Selling Process is a stressful process to begin with....let alone the games people play (because of their own insecurities) that add to the stress.

The key to setting healthy boundaries is being assertive with clear communication.

Our reputation is the most valuable asset we have in this business and without it we are nothing.

Posted by

                                                       

 

Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.

     

 


 

 

Comments(67)

Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Mina: I know I can't expect people to think like me....but I kind of like the way I conduct business...I get things done....everyone respects me for my upfront and straightforward input...and I sleep very well at night. :)

Jul 25, 2008 04:15 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Ah...my lil bro supporter...I really wish my own brothers were like that :)

Jul 25, 2008 04:18 AM
Kevin O'Shea
Coldwell Banker - White Plains, NY
White Plains, NY Real Estate

Great advice.  Sometimes we have to be like Doctors, being upfront about bad news. It is always easy and fun to bring the good news.

Take care.

Jul 25, 2008 04:39 AM
Anonymous
Anonymous

Hi Sally- Usually if I have any bad news,  I will start the conversation out with something positive.  Then I have to get real and tell it like it is. It's always best to stay calm & then proceed with solutions to fix what ever the bad news or problem is.

Jul 25, 2008 04:58 AM
#51
Denise Gentile
Coldwell Banker Associated Brokers Realty - Menifee, CA
REALTOR , Riverside County

Sally- I thought I was logged on...the above comment is mine.  Great post!

Jul 25, 2008 05:01 AM
Travis Newton
Salem and Bend Oregon FHA, VA & USDA 503.931.4490 - Salem, OR
FHA, USDA, VA, LOAN EXPERT - Salem OR Homes For Heroes SALEM OREGON

Post of the day!!!

Jul 25, 2008 06:27 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Kevin: It comes with the territory, industry, profession. And that's that :)

Denise: It's a bummer to have to bring the bearer of bad news etc. but better get it out there as it's not a good thing to keep people's life on hold...that's downright inconsiderate!

And...No problem

Travis:  Oh, really :)

Jul 25, 2008 07:10 AM
Sun City Grand Homes Surprise AZ Real Estate Leolinda Bowers Designated Broker Leolinda Realty
Leolinda Realty - Surprise, AZ
Sun City Grand in Surprise Arizona

I always strive to have satisfied clients and I don't lie to get satisfied clients. 

A Realtor's integrity and honesty should always be maintained.  The true professional will be honest and disclose everything on a timely basis.  We all make mistakes however we need to be truthful and disclose when a mistake has been made.  Great blog.

Jul 25, 2008 07:21 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Leolinda: No kidding...it's just plain and simple...not being a good human being....let alone a great professional. :) 

Jul 25, 2008 07:41 AM
Free Nationwide Website 123HappyStreet.com
123 Happy Street, LLC - International, IT

This is a really good post because it is such a complex issue.

My thoughts: 

"Perception versus Reality" tend to get in the way of communication, even if you are a professional with a healthy self-esteem, and are forth-right about facts. Sometimes perception can make it hard for  the truth to be more palatable.  Thus leaving a bad taste about what an agent had to say. 

I have heard that if you say something 3x it becomes the truth, (even if it is a lie!)

Then again, I have heard that those of a changed mind are of the same mind still.  So, you can perceive you have changed someone's mind, but in fact you haven't, (even if you gave them all the facts).

Last, but never least, the law of attraction, and like-minded individuals...not that I have the actual statistics, but I am going out on a limb and say that people like to have their perception confirmed.

In closing this long winded comment, "damned if you do, and damned if you don't give the cold hard facts".  Me... I would rather be damned telling the truth.

Oh and an additional sad fact, it is very unprofessional to go back to clients, especially if they did not use your services... and say "I told you so."   ...I bet there are few out there that wish they could of, including me.

Again, excellent post!

Jul 25, 2008 08:06 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

123 Happy:  (I almost thought it said Happy Feet and I was going to dance lol)  You have a mouthful there! I think most of us have that bottomline...I'd rather not be liked for telling someone the truth instead of half truths that not only would not sit well in that gut of mine...but a sleepless night :)

Jul 25, 2008 08:18 AM
Elizabeth Ward Small
REALTOR & CEO The 3B Method Seminars - Burlington, NC

Great advice - especially in this market! We should not promise anything but honesty and hard work for our clients.

Jul 25, 2008 08:30 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Liz: I do believe that's why some survive through any market and others do not :)

Jul 25, 2008 08:53 AM
Neal Bloom
Brokered by eXp Realty LLC - Weston, FL
Realtor CRS-Weston FL Real Estate

If you treat people right and are honest with them then they will hopefully understand the message.

Jul 25, 2008 11:08 AM
Laurie Mindnich
Centennial, CO

Sally Jo, great points you bring up. Being honest is all in the delivery, and if the individual with whom you share your "truths" doesn't like it, they're better off with someone else. I don't know how Hawaii is faring, but in most areas, we've all been confronted with offering information that's less than good news. While tempting to sugar coat, it just isn't the right thing to do.

Jul 25, 2008 01:01 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Neal: Hey friend :)

Laurie: Oh...so right. It's on all sides no matter what market. The agent who doesn't return calls. The client who wants to not disclose something. The loan officer that waits until the last minute to tell us we need something....so it doesn't close on time. It's all over the place

Jul 25, 2008 01:27 PM
Anonymous
Sheila Reeves

Good post Sally.  The truth is always best, even if it hurts.  Most buyers and sellers will respect us more when they learn we have been telling them the truth all along.  Sometimes it just takes a little time for them to see it.

Jul 26, 2008 01:24 PM
#64
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Sheila: Ahhh..don't ya just love it. I'm getting thanked right about now. :)

Jul 26, 2008 02:34 PM
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

another great post leads to just one question: DO YOU EVER SLEEP?????????????

Jul 27, 2008 11:36 AM
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT

Sally - I used to be terrible about setting boundaries due to my upbringing in a rather dysfunctional family, but through years of therapy I learned how to set good boundaries.  Reminds me of that Robert Frost poem, "Fences make good neighbors".  Good boundaries enable me to empathize with my clients' problems and still operate professionally.  They enable me to care for my 95 y.o. mom in the nursing home, my 87 y.o. dad, who lives with me, a friend who is battling cancer, and in the next breath pick up the phone and put my focus on my clients.  Boundaries keep us functioning well and on an emotional keel.  Thanks for writing this post.

Jul 30, 2008 04:53 PM