Is Anyone Listening?

People will forget what you say; they will forget what you do, they will NEVER forget how you made them FEEL! ~ anonymous ~

Are you paying attention?

We get so busy during the day, so many family responsibilities, a business to build, a spouse that tries to but finds it hard to understand our long hours, customers calling and calling and calling (IF we are lucky), SPAM mail, snail mail, email, the list goes on and on. We are tired, stressed and there is always ONE more thing that didn't get done. Sometimes listening to a customer is just plain hard to do!

Yesterday I was on a call with a company and I could tell they were not paying attention to what I was saying.  It was important to me and I could 'feel' how distracted they were.   I wonder how often we 'phase out' when listening to our customers and friends?  How often are you reading email while talking to someone on the phone or worse yet, driving your car with background traffic noises as a customer tries to talk with you. 

I wonder how much more business we would have if we paid TOTAL attention to the customer on the phone or in front of us?  Would the one action of paying total attention give the subliminal message of how much we care about their needs?   I think 'YES".

As for me, I won't be calling the company who didn't pay attention to me yesterday.  There are many people who truly want my business and will pay attention to my needs.