Recently I have had to step into another transaction.  Not an easy one..one going on for sometime.  Short sales, why does it take so darn long?  I'll tell you why, its just my opinion and pertains to many banks!

Banks need to take this situation a bit more serious from the Executives all the way down the chain!  You see when you call a bank and the best advice to give you is call and check on it tomorrow, you have to wonder are they a bank trying to prevent foreclosure or are their methods similar to the stereotype of this famous old saying, I work banker's hours or you have banker's hours!  Get it..rather than expand your operation and create temporary jobs..why don't you get a little more efficient.  You have to know a few things about real estate professionals:

  • We don't sell a house we don't eat! 
  • If you tell us to call back in a couple of hours or the next day, its a given we'll call back.
  • Time lines are extremely important to sales contracts and all agreements, if you tell a specific time period in which to expect an answer and if you have procedures to follow we expect our answers as promised.. we expect to get the answers we deserve..we expect to get the answers within a reasonable period of time.

I know banks have a difficult job today and its very stressful..that's what happens when you get into the business..the business of holding real estate.  Give our business back to us and maybe just maybe the housing market might improve.  That means..tighten up your procedures..be more efficient..don't let just anyone or everyone become a short specialist and most of all just like contract guidelines...have some then try a little harder live up to them.  Otherwise..you'll be nothing more than telemarketing!

 www.DaytonaRealEstateTraining.com

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9 Comments on Telemarketing and Banks!

JUL
28
2008
138,339 Points 29 Featured Posts Localism Sponsor Outside Blog

Midori,

You are not alone, many agents I have interviewed over the past week have expressed this same concern about the banks and the loooonnnngggg short sale cycle.  Hang In:-)

8:51pm • #1
259,183 Points 38 Featured Posts Outside Blog

LOL...your break didn't last long :) Welcome back.

That said I find working with the banks totally frustrating!

9:06pm • #2
1 Featured Post Localism Sponsor Hit Router

Hey Midori - I'm impressed.  You did one of those 2-day rehabs, just like the Hollywood set!!  ;-)

Glad to see you're still blogging.

9:17pm • #3
JUL
29
2008
157,203 Points 11 Featured Posts Outside Blog

OK when i saw your picture at the top I knew you were going to get some slack about it. But I agree with you, every time I call the bank they have some thing other than what I want to hear, everyday its something else. And I am talking about everyday calls and it still doesn't get them moving!!!

6:32am • #4
565,557 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Gee, that was a short rehab! You missed us, didn't you? or is it too hard to break the activerain addiction?

Regardless, glad your stay was short, you add so much to this community!

6:54am • #5
362,169 Points 95 Featured Posts Localism Sponsor Outside Blog

LOL LOL...Ok. I was posting on the outside blog and it shows up here on the network..still trying to find out if it automatically goes to the network and how did you guys find it.  It did not show up on the dashboard at least I don't think so.

Still in Rehab.

8:11am • #6
129,374 Points 5 Featured Posts Outside Blog

Midori,

The reason it takes so long with the banks is that your aren't dealing with the lender any longer. You are dealing with the accountant. There is a real difference in mindset. When you are working with the lending department, they understand urgency. When you are dealing with bean counters, there is no such thing as urgency. Enjoy (?) rehab.

11:16am • #7
284,131 Points 2 Featured Posts Outside Blog

Time is critical. You would think the banks would have the same sense of urgency!

1:56pm • #8
8 Featured Posts

Midori~I am moaning and groaning right now about this whole bank's taking months to respond to the Sellers (or worse yet, to a qualified Buyer) who is ready, willing and able to close. I agree, they need to become more efficient and more customer friendly...if not, the Real Estate community will start turning their heads and sharing their bad experiences with their clients and the banks will have thousands more foreclosures to process.

Looks like you need a second trip to A|R rehab...at least you've accomplished step 1: admitting you have a problem :)

9:31pm • #9

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Florida Real Estate Trainer | Daytona Beach After School Training | Midori

Daytona Beach, FL

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CENTURY 21 Sundance Realty

Address: 1102 Pelican Bay Drive, Daytona Beach, FL, 32118

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