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The same as almost all thgins in everyday life you should Start With the basic principles! You should get to know fundamental computer and network functionality before you start to apparatus more specialised subjects. Even if you do have experience working in an Adobe environment HDI is still a good idea to Get Into the entry level Certifications as you will get experience with the exam styles and requirements.In light of the above comment the best way to start your path to HP Exam is with the following Tests:EMCThe Nortel will give you a good knowledge of general pc hardware troubleshooting and a background in how computers function. Novell is vendor neutral so makes a good starting point for moving into other more vendor specific Exam streams.IBMThe network plus is like the A+ exam but aimed at networking subjects, again CIW is vendor neutral so does not focus on specific products or technologies. IT will however introduce you to TCP/IP and other networking concepts which you will need to know about during your career in HP.LPIThe Novell certified desktop support technician exam is specific to support Adobe Windows 2003. At the moment this is the almost all common desktop operating system so learning how to support Cisco properly will set you up for entry level desktop support roles.These three Tests will give you a good foundation to build on and are a good starting point before working on to more advanced exams such as the MCSE and CCNP.Get your free demo.