A California Superior Court judge dealt a major blow to the Telecom players as he ruled that "charging consumers a fee for ending their cell phone contract early is illegal and violates state law." Sprint-Nextel got spanked to the tune of $18.2 million for past fees collected, plus they have been ordered to abandon their current efforts to collect $54 million from customers who have terminated their contracts early.

What will be the fallout? You can expect an appeal, especially since allowing this ruling to stand will create a tidal wave of lawsuits against the wireless phone carriers throughout the other 49 states. Reminds me of the movie -- Runaway Jury. As Gene Hackman said as the defense attorney, -- "All you need is ONE...one ruling (and all will fall)."

This ruling will impact all of us who are wireless creatures, as brought out in Pam Pugmire's post "Do You Have Connectile Dysfunction?". I know when it comes to the relocation business our Moving Helpers often can only get in contact with people with cell phones, because the landlines have already been disconnected.  If this ruling stands, at least in California, you will be able to cancel your cell phone service without fear of being taken to the woodshed by the Telecom giants. That is going to force the telephone companies to compete a lot harder to retain their customers since anyone will be able to leave at any time.

More than likely there will be a modifcation to the ruling as the FCC will probably step in and try to find a modified solution. At the very least, early termination fees will probably be changing --- in our favor.

Nice to have a little good news and maybe keep a little more money from leaving our pockets.    

 

 
Post is included in group: Arizona Real Estate
Post is included in group: Arizona Real Estate Connection
Post is included in group: Arizona Homes
Post is included in group: RealtorsĀ®
Post is included in group: Seniors Real Estate Specialists

21 Comments on NewsBreak - Calif Judge Rules Early Cell Phone Termination Fees Illegal

JUL
31
2008
3 Featured Posts Localism Sponsor Outside Blog

Boy wouldn't that be nice!  It is frustrating when you are stuck with a service provider and can;t get out without a big fee!

5:21pm • #1

About time!  I have been with sprint/nextel for years.  Never left because of contract fees.  Always renewed because they gave me something new.  I am a sucker for FREE!  Good post hopefully it will fall in our favor!

Jay Ferguson
5:23pm • #2
108,884 Points 1 Featured Post Localism Sponsor

Kevin:

Glad to hear that we are no longer going to pay the price for terminating our phone service contract early.

5:23pm • #3

Todd and Erin - I hear you. Personally, I will be shocked if the ruling holds up. But I do think it is going to create some kind of change in current practices by the Telecom gang.

5:24pm • #4

Lorraine and Loretta - Don't run out and cancel your contracts, yet. :) But hopefully it will stick -- or some modified form of it.

5:27pm • #5

Jay - You feel like it is like one of those carnival games -- where the guy at the booth keeps suckering you in to spending your money.

5:30pm • #6

It is certainly about time! Holding customers hostage is unethical in any business!

Mike Kelly

5:40pm • #7

Mike - In another arena overseas - we have a different term for holding people hostage.

5:44pm • #8
AUG
04
2008
5 Featured Posts

Hey, thanks for the nod! 

My husband has been in the wireless industry in some form or another for the past 12 years.  The main reason these cell phone companies have the contracts is to offset the price of the phones.  You know those niffty free phones they have?  Those actually cost the cell phone companies hundreds of dollars, but they give them to us for free because they know they will recoup the cost of the phone if the customer stays on the service for 1 or 2 years.  So if these early termination fees get taken away, look for the phone prices to go up. 

Just my 2 cents! 

11:57am • #9

Pam - You are correct. I used to work for Qwest in downtown Boise for a few years. I am sure the phones will go up in price. Personally, I would rather pay more for a phone than be in a contract I can't get out of --- if I had to make a change. But then maybe I am your typical "commitment challenged" guy.

12:08pm • #10
AUG
07
2008
5 Featured Posts

That explains a few things!  hahaha

11:39pm • #11
AUG
08
2008
240,549 Points 5 Featured Posts Outside Blog

I am thankful I have always been mostly satisfied with my service.  I have had Cingular/AT&T for years with little complaint.  I never thought it might be worthwhile to change, I was always hearing freinds complain about their service and thought it was ridiculous to have to pay to end a contract.

11:44am • #12

Ann - Glad you have been happy with Cingular/ATT -- they are a mammoth company -- 71 million wireless customers. $42 billion revenue in 2007. At&T has 310,000 employees. Wow. Thanks for stopping by.

11:59am • #13

I will also be shocked if the ruling does stand but would expect a change in Telecom if the do get it over ruled. However there is always two sides to everything.....if none of the 54 Million is collected and cell phone companies are forced to abide by stricter laws dont you think that (like any industry) that will hurt their revenues? And then they will just raise the prices to sign up to compensate...

Personally I would have been happy to terminate my contract a few years ago while with Cingular but waited it out and then switched.

4:23pm • #14

Dione - True - the telecom will pass additional costs on to the consumers -- i.e., phones will probably cost more...but I think the trade off will be worth it. It will be more competitive --always -- because customers can leave at any time. Right now a company can lock you in and they can pretty much do what they want and the consumer has little recourse (assuming all is legal). I worked in telecom for about four years so I do understand a little the current competition. Still, I think retention has not been competitively addressed outside of those who are at the end of their contract.

Kevin
4:35pm • #15
AUG
09
2008
AUG
10
2008
534,108 Points 52 Featured Posts Localism Sponsor Outside Blog

This is interesting~  I wonder how they will lure people in, scrap the free phone give aways?

12:18pm • #17
1 Featured Post

The free phones are how they lured people in.  I wonder what device they will use now.

10:05pm • #18
AUG
11
2008

Gita, Renee, Karen - First of all, thank you for stopping by and leaving a comment. I actually had to get a new cell phone this weekend, because mine died. Since I was near the end of my two year contract, Verizon was more than willing to renew my contract and get me another "Free" phone. Actually, because of my corporate discount, I did get a great deal. But also, I noticed they were extremely willing to do whatever they could to get my business. (The upside of a sliding economy.) I mentioned the court ruling to the guy at the counter -- he was like, "Yeah, I heard about it. We don't think it will stick -- but there will be some slight change to how we do business." -- was the jist of what I got from him. I think that is probably going to be the case -- probably not a radical change, but some slight modification. Keep in mind the Telecom carries some serious political weight -- they are huge companies. At the same time, they went through some dark days -- poor business practices -- a few years ago so I think the govt and the public still don't fully trust them.

11:37am • #19
AUG
14
2008
254,701 Points Outside Blog

Kevin - That sounds good to me.  I don't like feeling trapped - especially when they have poor customer service.  Thanks for the news!  :)

1:57pm • #20

Debi - You are welcome. So it sounds like guys aren't the only ones that can be "Commitment Challenged."  :)

2:06pm • #21

Leave a response…



(optional)
What does the graphic say?
 
Rainmaker_large

Kevin McGourty - Moving Help - nationwide

Phoenix, AZ

More about me…

MovingHelp.com

Office Phone: (602) 263-6824

Email Me



    Links

    Archives

    RSS 2.0 Feed for this blog

    Find AZ real estate agents and Phoenix real estate on ActiveRain.