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The Ten Commandments of good business

THE TEN COMMANDMENTS OF GOOD BUSINESS

An associate of mine shared this with me earlier and I thought I would forward it along :-)

A customer is the most important person in any business
A customer is not dependent on us, we are dependent on him/her
A customer is not an interruption of our work, he is the purpose of it
A customer does us a favor when he/she calls, we are not doing him/her a favor by serving him/her
A customer is a part of our business, not an outsider
A customer is not a cold statistic, he/she is a flesh and blood human with feelings like our own
A customer is not someone to match wits with or argue with
A customer is a person who brings us his/her wants to fill
A customer is deserving of the most courteous and attentive treatment we can provide
A customer is the lifeblood of this and every other business

Posted by Peter Mann on 07/31/2008 06:31 PM

ten commandments, good business, customer service

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6 Comments on The Ten Commandments of good business

I would have to change this to "client". There is a difference. Good post!

07/31/2008 06:39 PM

by Linda Coen-Cushman (Keller Williams)

Even in real estate, the "customer" deserves to be treated with the principles expressed in the above commandments. Great post, Peter.

07/31/2008 06:50 PM

A really good post, Peter. I agree, customer or client, we owe people the same respect.

07/31/2008 07:04 PM

by Ron Moore The Home Team Pros (RE/MAX Professionals)

Thanky you all for your responses :-) It was passed to me as "customer" since this does not only apply to real estate, but I think we all know what it meant :-)I appreciate all of your kind words.

07/31/2008 09:40 PM

by Peter Mann (Keller Williams)

Inspiring post! Thank you for sharing this message. This is a great reminder to always be of service.

07/31/2008 10:15 PM

by Cathy Lee ASP (CL Design Services Home Staging)

Thank you for your response Cathy. I really do appreciate it :-)

08/01/2008 10:16 AM

by Peter Mann (Keller Williams)