Special offer

The reluctant buyer.

By
Real Estate Agent with RAC Real Estate Associates, Inc.

   I am sure everyone has dealt with one. It starts out nice enough, you take them out and then it slowly goes downhill as they bring along others for advice, like Moms & Dads and so on. And of course they all have their opinions on what is perfect. So one after one lovely houses are rejected for "street noises" "to close to the railroad", "not close enough to there railroad", "needs too much work", "price to high". Some reasons are legit, others off the wall. But hey this is a "buyer's market" and they want the perfect house at the perfect price.  Translate: get a bargain.

  You are almost ready to tell them to take a hike especially after making low-ball offers on perfectly priced houses. (So low that you were embarrassed to even tell the sellers) But then magically that one perfect house appears that fits everything they want and need. Even the Moms and Pops all like it,  even the price.  

So offer is made and accepted. Now comes in the dreaded engineer. You hate to hear if anything might be wrong, but wait the engineer says house is in good shape for it's age; everything is in working order, nothing will need replacing for a number of years. Well that seems wonderful. OH OH, Dad was along and owns a similar house a few blocks away and interjects." Well I hope you have enough money  to bring it up to  shape. After all he did say a new roof and boiler will be needed down the road and look how dated things are and on and on". Poof all gone in a minute.  

Now you counsel them, show them other homes on the same block are indeed more updated but are also $100,000 to $200,000 more. Plus decent mortgage quotes you have today may not be so decent next month so on and so on.  Mortgage rep is called to confirm the great rate will only be great for the next few days. So they huddle. OK we still want it, but lower the offer  another $20,000 and see what they say. Your jaw drops. House has only been on the market a short time and you know it can easily get the price they offered.

NOW What?  

Yes, we will call the other agent with the ridiculous news, but I am of a mind to stop taking them out as their expectations are not realistic, but we also know that sooner or later they will buy. But is it worth it? And by the way they have been looking for a LONG time. My partner is friends with the wife and feels the need to keep on going, but I know even he is pretty aggravated right now.

Sandy Noll
(RSVP Real Estate) 425.890.0878 - Gig Harbor, WA
RE Pro Serving Snohomish to Thurston Counties

Barbara I say hang in there.  I had a client last year who looked for over 5 months.  Didn't use the Internet but on occasion if she happened to go to the library.  So every potential property I found we had to discuss over the phone......at length.  They finally did buy and were very grateful for my hanging in there with them!!  They are now clients for life!!

Aug 02, 2008 07:27 PM
Barbara Tretola
RAC Real Estate Associates, Inc. - Massapequa Park, NY

You think so? We have been doing this for almost a year now. I am beginning to wonder if they really do want to buy.

Aug 02, 2008 07:30 PM
Brett Noel
Keller Williams - Paso Robles, CA

gET A TARGET DATE. When do they want to be in their home. Th eanswer is not when we find the right home, You need a date.

Aug 02, 2008 07:32 PM
Sandy Noll
(RSVP Real Estate) 425.890.0878 - Gig Harbor, WA
RE Pro Serving Snohomish to Thurston Counties

Wow a year......I agree with Brett.  Maybe if they have kids say "lets get you in your new home and settled in time for school to start" or "early fall so they are settled for the holidays in Nov/Dec".....that has motivated buyers in the past for me.  Too bad that dream home doesn't have a couple other agents hinting at writing up offers, that may move them do do something.  Best of luck to you!

Aug 02, 2008 07:38 PM
Barbara Tretola
RAC Real Estate Associates, Inc. - Massapequa Park, NY

Well just last week she said September. I do not see that as being possible right now, she can not go out but one day a week. And to be honest she wants something near her Mom and in this price range and this exact style. This house was literally perfect. I do not think something will come along anytime soon even close to meeting any of those requirements.

I do think we do need to be more firm though, that is my thinking.

 

Aug 02, 2008 07:38 PM
S W
Seattle, WA

Barbara, WOW!!!!!!

I talk to my client about what is a "fair" sales price. I usually tell them up front before we go out that there's nothing wrong with paying what a house is worth; what we don't want to do is pay for more than it's worth. I base my recommendations to them on what other similar houses have been selling for, and then talk about the appraisal issue. If a house is worth X amount and we pay more, then we're going to have a problem with the appraisal and the financing and may have to come up with more money down. Similarly, the listing agent isn't a dummy, and she's not going to let the house go for less than it's worth.

Another alternative is that if the buyer insists on getting a "deal", then discuss that you can pursue that for them, but it greatly reduces the pool of total houses available. That's because only a certain amount of houses are distressed, meaning, having to sell because they can't afford to stay in it. Trying to get a "steal" on a house where the seller is not desperate to sell is unlikely, as their agent will counsel them to sell for a reasonable price, not an unreasonable price.

I don't think your buyers are ready to buy. They do not sound as if they have a definite time frame. Are they in a lease? Or are they month to month? Generally, I ask my clients up front on the first conversation what their perfect time frame would be for moving into their new home. If they say three months, they are ready to buy now, and I let them know it takes that long to find a place, negotiate, and get into it. If they say 6 months, I email them properties, but don't take them out. They are not worth my time (no offense meant to the client, but they are "window shopping"). In three months, when I head out with them again, the inventory will be entirely different. Pricing, availability, etc. So as a professional it would be foolish for me to waste both their time and my time.

(I usually tell them this, that in three months the market will be entirely different, and if they're ready to buy I've found that usually it doesn't take buyers longer than two weekends to find a house they are really excited about. So I make non-ready buyers wait. At some point, if they are being honest with themselves, they acknowledge to themselves they would just be "using" me otherwise and that it is silly to look at houses when obviously the market will be entirely different when they can buy.)

A last resort, if they are driving you insane enough is to refer them to another agent and just take a referral fee when they close. I've done that before and prefer to do that if I feel either I'm not connecting with the client the way I like, or they're just not as serious as I'd like in the home-buying process.

Part of why you're so frustrated is because you're violating your own boundaries for how your ok to be treated. You know they're stepping on you, but you're afraid to fire them. The tough market doesn't help! But if you kindly and lovingly stood up for youself, honoring what you know is right and not letting them take advantage of you, basically if they knew you weren't scared of firing them as your customers, they'd have a whole lot more respect for you.

Just so you know, sounds like you're doing a terrific job but just got stuck in a bad place. Don't let it get you down, you're a great agent, just remember your value and don't be scared to draw the line when you need to.

:) Best of luck and many blessings,

Sara

Aug 02, 2008 07:53 PM
S W
Seattle, WA

Barbara, just read your response.... A WHOLE YEAR!!!! This is what I have to say about that: it is not your fault for not selling them, so whatever you do, don't feel crummy about it. They are obviouly NOT ready to buy. I would sack them immediately. 20% of clients take 80% of the energy. You have to let go of that bottom 20%. Fire the worst customers. I came across an article in Inc Magazine 6 years ago about this (firing your worst customers) and made a copy and gave it to everyone in our company. They drain you emotionally, mentally, spiritually... it's just not good. They are taking advantage of you.

For yourself, commit to NOT working with the bottom 20%. Commit to recognizing within yourself when you know something is off, and commit to honoring yourself enough to say NO when you need to. You'll feel so much better to not work with these type of clients that they'll be a new spring in your step and you'll bring that positive energy and outlook to the rest of your work, and all of a sudden, because you've protected your state of mind and are at a good place, you'll start connecting with good clients like never before. You deserve it. You matter and have value even if your clients don't think so. Stand up for yourself, fire them, say NO!

Aug 02, 2008 08:03 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

I am patient with buyers.  I do not want to push someone into a home they do not want, but I do speak frankly about what is reasonable.

Aug 02, 2008 08:32 PM
Miriam Bernstei
Rochester, NY

Since they are buying the property and you are not what is reasonable is what they feel comfortable offering after listening to your advice.  You are not selling the house either so let the seller decide what is acceptable.

Aug 02, 2008 10:27 PM
Rich Ferretti
Rich Ferretti Real Estate - Charlotte, NC
ABR QSC Realtor/Broker, Charlotte NC Real Estate a

my heart goes out to you, we've all had clients like that.. Good Luck

Aug 02, 2008 10:47 PM
Norma J. Elkins
Elite Realty Group - Morristown, TN
Realtor - Elkins Home Selling Team

I have dealt with some of these kind also and I wish you luck!

Aug 02, 2008 11:29 PM
Chip Jefferson
Gibbs Realty and Auction Company - Columbia, SC

These type of buyers are always hard to deal with. It takes so much time to find a home for them I also wonder is it worth it. Whats a agent to do?

Aug 02, 2008 11:46 PM
Barbara Tretola
RAC Real Estate Associates, Inc. - Massapequa Park, NY

Well the sellers responded, they would fix if there were something to fix but new offer is an insult. No surprise there.

Aug 04, 2008 04:16 PM