Trying to make a long story short.  I had a problem with my router and called Dell.  They told me to call the maker of the router.  Called them and after spending 45 minutes on the phone nothing was resolved.  They told me I needed to call Dell.  Called Dell back.  Got a great guy by the name of Roger.  I explained my situation to him and the first thing out of his mouth were, "I am not going to hang up until this situation is resolved."  Spent 1hr 45 mins. on the phone with Roger.  Finally, problem solved.  Reset router to default settings and away I go.  This was not a Dell problem, but a Netgear problem.  Roger could have referred me back to Netgear, but he stuck it out with me.  Great customer service on a problem that wasn't even theirs.