Bank owned Properties - Trying to get an offer considered - "Day-by-day"

A repeat client of mine wants to buy another property in Los Angeles. Since there are a number of Bank owned properties on the market we decided to specifically view these type of Listings.

After viewing several houses we finally found one, that although was in a grossly neglected condition with all the appliance and bathroom fixtures having been ripped out, my client decided to offer on.

Monday 7/28/08 - I called the "Listing Agent" (who is a prominent agent with a large national brokerage) in order to discuss the terms required by the Bank that owned the property. I was told I needed to speak to her assistant. When my call was transferred to the assistant's extension, I received her voice mail and left a message.

Tuesday 7/29/08 - I hadn't heard back so I called again. Tthis time I was transferred to another assistant. Again I connected to a voice mail and left another message.

Wednesday 7/30/08 - I called the Listing Agent's office and was now put through to a third assistant, who informed me she had no specific knowledge about the property I was enquiring about, except to say that I should submit an offer to a designated fax number and she would call me to confirm receipt of the fax.

Thursday 7/31/08 - My client signed an offer and I submitted it to the designated fax number together with a pre-approval, copy of deposit check, verification of funds and covering letter. By Thursday afternoon I hadn't had confirmation that the offer had been received, so I called the Listing Agent's office and left messages for assistants numbers one, two, and three.

Friday 8/1/08 - By midday I hadn't had any returned calls so again I called the Listing Agent's office and left a message. By 4pm when I hadn't heard anything, I called again and left yet another message.

Tuesday 8/5/08 - I finally received an email today from a third-party service provider. They confirmed receipt of my client's offer.

Apparently the agent I've been calling was appointed to list the property - but all processing is done through a third party service provider.

Thursday 8/7/08 - An assistant from the Listing Agent's office called me with a verbal counter offer. I emailed and faxed a written Counter Offer to the listing agent and requested confirmation of receipt. By Friday afternoon, despite three messages and two emails I had heard nothing.

Monday 8/11/08 - I called the Listing Agent's office and spoke to three different assistants who couldn't update me on the Counter Offer. I finally spoke to the assisstant office manager (since the manager was unavailable) and she assured me someone from the listing agent's team would call me. She did state that they were overwhelmed with offers.

Monday 8/18/08 - The Listing agent finally emailed a Counter Offer Rider / Addendum sent by the bank (unsigned) for my client to sign, accepting their specific terms & conditions. My client signed it and I returnmed it to the Listing Agent.

Wednesday 8/20/08 - The Bank has still not signed off on their own Counter Offer - so we cannot open escrow. The Bank continues to carry the expense of this proprty.

Does the Bank that owns this property (and I'm sure many other foreclosed properties as well) have any idea that the "Prominent Listing Agent" is exacebating their loss by not providing any real service that a professional agent should to a client?