First of all I want to say that every time I call IndyMac Federal Bank - they have been very professional, and helpful. That's tough in this market, and with all the calls they are receiving.
But this process is wearing thin - I have closed other short sales in lot less time - just had one close with Option 1 yesterday- where the response time was much faster. So today when I made my calls to IndyMac, I asked for a supervisor, and was given one within a 5 minute time frame - far better than my calls last month - before they became a Federal Bank. I was on hold at one point - their recording said I had a 19 minute wait time - I timed it - 76 minutes later they answered my call. And lets not forget the week after the take over - the machine just said they were too busy - and hung up on me. Anyway back to my current situation, the supervisor that assisted me was very professional, and very knowledgeable. During our conversation he was explaining the process (which I knew by heart now), but one piece of information I had not heard before, was that - they are processing over 8,000 short sales at this time - 8,000!!! He also informed me that they were now using personnel that were once loan officers - as short sale processors - not that - that is any surprise - but the 8,000 number was. So our conversation ended on a good note - as always they are trying to get someone to look at it. I have expressed urgency because this is a cash offer - a very fair cash offer - with no contingencies.
So where is this article headed - I don't know - just blowing off some steam - and wondering if anybody else has figured out a faster way to deal with IndyMac?
I fell better now
Aloha, and have a great day
Lance Owens (RS)
(808) 936-8383
Lance@KonaHomeTeam.com
www.KonaHomeTeam.com
Aloha Kona Realty Inc.
78-6740 Alii Drive
Lets depart with this beautiful sunset picture from camping on the 4th of July
;)
;)
Funny because when Indy imploded last month another realtor and I were discussing "have you ever heard of a closed short sale with Indy?"
The answer was a resounding NO ~BUT~ I don't want to discourage you. Just keep on keeping on with those phone calls! I want to read that you are an Indy success!