What are you doing to demonstrate concern for your client's interests?  I try to connect with clients by asking questions to understand their motives and lifestyle, since ultimately these will play into their choice of property to purchase.  Listen, listen, listen to what they say and observe how they say it.  Tuning-in to understand the totality of communication is really a skill, since it requires you to focus de-emphasize other outward distractions and personal thoughts.  The greatest compliment is "Wow, you really listen and ask good questions".  How else can a Realtor produce results for a client?  Comprehending what the client really wants and motivates their decisions is essential.  Part of this may include supressing your own personal opinion at times, to see through the client's eyes.  Hopefully, your client is not presenting a "cold read" or purposefully being deceptive like they were across the table from you in a hand of "Texas Hold-Em".  Express your true intent to help them and protect their interests, then hopefully the honest exchange of information and feelings can result in you the agent efficiently assisting their property search.  Win-Win.  www.realtywnc.com