When I am representing a Hawaii Home Buyer or a Hawaii Home Seller there is always one basic rule: No matter which hat I'm wearing I totally think and perform in the best interests of my client. I have the ability to switch my hats and shift into high gear for whichever side I am representing.
The problems that keeps reoccuring are the ones with other agents who are not performing even the menial tasks that come with "job". Regardless if the market is booming or not we are professionals and do everything down to detail. Right? Uh...not so when it's a limited menu item agency representing the seller.
It's so irking to deal with a limited representation brokerage, agent and seller when:
- A 'limited' representation agent does not return calls nor gives pertinent information to the other agent that may help them in the transaction. Why should they? They aren't getting paid for that menu item.
- The same agent truly does not do anything past the menu items that are paid for and doesn't even care that the other agent will have to pick up on the slack.
- The seller looks for the best deal in town out of a Realtor® and doesn't realize the impact it will have on the transaction when they do a 'bargain package'.
- The seller demands to hang around at the home inspection and gets in the way and causes the inspection to last double the time because they want to impress the home inspector.
- An agent tells their client they do not need to be at the signing with them. I suppose it depends on what they are paying for????
- An agent tells their seller that they can leave the bulky items on the curb after closing even though it's not being picked up for a couple of weeks. Since when did "removal of all items" mean they can leave stuff on the curb????
- The seller expects everyone to do what they want because their agent isn't doing it for them. Oh, sorry...the seller didn't want to pay them for that.
- The seller hangs out at the final walk through and tells the buyer that they paid for the gift they are getting from me.
Now these are the things that I keep in my memory bank about the "professionals" in my neighborhood that keep reminding me why I LOVE my profession and why I do what I do. Times such as this I feel like Cinderella doing other peoples "dirty" work but in the end I know I will sleep oh so well at night. (and wonder how they are able to). These are the reasons why there CAN NOT be menu items for an important life decision of selling or buying a home.
My reputation IS the solid foundation for my business.