In this day of modern technology let's talk about proper etiquette at the following places:

Client meetings- when meeting with a client turn off the phone not unless you're out on counter on there transaction and you need answers while they're with you- but if you're in the car, showing property -never answer your phone let them know that you return all calls but for now all my attention is with you.

Office meetings-turn off the phone and leave your PDA in your office focus all your attention on who is speaking at your meeting. If you have your PDA with you it is rude to keep checking your e-mails

E-Mail- stop sending out e-mails that have nothing to do with real estate like chain letter, prayers-etc. so please don't abuse this communication tool. Also, when sending an e-mail watch your tone so be very careful how you write your e-mails. Use spell check and be brief and to the point.

Lunch- so many of my colleague's when I'm having lunch with them take calls during lunch -I know sometime you are waiting for a certain call but excuse yourself and go outside nothing is more irritating then hearing people talk on there phones in a restaurant.

 
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8 Comments on LETS TALK ABOUT GOOD MANNERS

AUG
12
2008

good post- but I disagree with you. I always answer my phone even if I am with a client..i answer it for a few seconds- take the name and number and the I call them back. I tell my clients upfront that i always answer my phone. I ask them would you like to speak to me for a few seconds or get voicemail..they always agree with me...

10:15am • #1

I really think it all depends on the client. Some of the clients you come in contact with are going to be more understanding, and wont mind if you take the time to take a quick name and number and what they are looking for phone call. Others may not like you answering at all. I think the key to this is to make sure you know your clients before you do either.

As for the meetings and the lunch topic, I have to agree!

10:19am • #2
Hit Router

I agree with Michael about taking calls with a client, get the name and number, state you are with a client and will return the call promptly. This is good when on a listing appointment. Ask your prospective listing clients if they would want a call from a buyer calling about their home to go unanswered and end up in voice mail or have you answer it live?

10:25am • #3

UGH!  I totally agree with all of this!  What happened to manners? At least excuse yourself if the phone call HAS to be taken.  (i.e VIP client of kids) Great post!

10:37am • #4
224,682 Points 4 Featured Posts

The cell phone thing... people are down right rude, especially with a wireless earpiece and you dont even know they are on the phone... I always walk to a 'private' area to talk on my phone, never in a waiting room... Never at a table in a restaurant....   Answer, say excuse me, and walk outside or to the foyer where there is some privacy...PLEASE!!! 

10:40am • #5
324,229 Points 5 Featured Posts Outside Blog

Antoinette, I agree in general with this. With that said, Michael has a point. I want my clients to know that they are important. I worked for one company that actually did not have voice mail for this very reason. At night it kicked on, but during hours that you were logged in, it would not allow your phone to take a voice mail.

11:09am • #6

I hope you were not making a dig at me Antoinette (we have lunch every so often guys) I love your points, I believe when with a client, you can choose your moments to answer or not.  If I am in the middle of a face to face conversation I would never answer it unless, I was waiting on the answer to an offer I had presented.  Great blog.

6:37pm • #7
AUG
13
2008
245,085 Points Outside Blog

Good manners set the professionals apart from the wannabees.     Good post!

11:37am • #8

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Antoinette Galindo CRS,GRI,SRES,e-PRO

Burlingame, CA

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Alain Pinel Realtors

Address: 1440 Chapin Avenue Suite 200, Burlingame, CA, 94010

Office Phone: (650) 931-2075

Cell Phone: (650) 302-7411

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