The title of this post sounds so very simple.  Yet this is a concept that seems to elude some sellers.

Nearly two years ago, my office scheduled a visit with a qualified buyer and his family who came to our area to look at property.  The buyers were looking at upper-bracket homes and they had definite ideas about what they were looking for.

I called the listing agent of one home they wanted to see.  The agent rather sheepishly informed me that the seller hadn't given him a key yet and he couldn't provide access to the home's interior until the seller arrived the following week.  I informed him that my buyers were here for a weekend and they wanted to view the home as soon as possible.  The listing agent tried in vain, but he couldn't reach his client. 

I told my buyers they would have to wait perhaps five or six days and maybe make another 300 mile trip back to Madeline Island to see the property.  They were, to put it mildly, displeased.  They walked away from that first home and bought another one just a few miles away, priced at over $750,000.

That day, the seller of the first home missed out on a huge opportunity.  The seller waited nearly two years for a serious buyer to come along again.  And that seller's home recently received an offer considerably lower than if the home had been made available for showing in the first place.

This wasn't the only time I've encountered such a situation.  The story bears repeating.  Make your property available for showing or don't bother to put it on the market.  Buyers (and agents) find it irritating and frustrating when they cannot view a listing that is supposed to be available for purchase. 

 

 

20 Comments on If an agent can't show your property, they won't be able to sell it!

AUG
17
2008
2 Featured Posts Localism Sponsor

I love this post and would love to repost it on my outside blog Why Didn't My Home Sell?  So well said!  Can I do that?  I don't now the rePost rules that well. 

There is nothing like a real life story to illustrate the points we try to make every day!

12:51am • #1
186,103 Points 19 Featured Posts Localism Sponsor Outside Blog

Hi Eric...Like you we are in an area that most of our buyers have to travel to and for many it is at least about a 180 mile round trip.  When we cannot show a house to them when they want to see it, it can really make the difference in a sale or no sale just as in your case.

We are fortunate that we do not often have appointment only listings or ones where the lisitng agent has to accompany us.  That is the case in many areas and makes it very difficult at times.

Good reminder.

Kate

12:52am • #2
123,283 Points Outside Blog

Linsey, I certainly don't mind if you "re-blog" this post or link to it.  I'm new to the re-blogging rules as well, but I plan to check them out.

I keep running into clients who overlook this very simple principle.  How are we supposed to sell a property if it's not available for showing??

12:54am • #3
338,971 Points 16 Featured Posts Localism Sponsor Outside Blog

Great post, Eric. I ask this question all the time. Mostly when the home expires. The other agent is usually a relative...

12:58am • #4

Ditto, Ditto, DITTO!!   Be happy at least you reached the agent. It is also totally embarassing when you can't get a reply from the agent. Maybe if they deducted $50. from their Connission for each offense & they ended up with a $10. commission, they would WAKE UP. This business is not just throwing up a sign and going on to the next deal.

1:00am • #5
Localism Sponsor Outside Blog

I don't know whether agents are so excited to have a listing they loose all sense of responsibility or what!  I wouldn't put a home active in the system until I had a sign out, lockbox with Key on the door first. (Ask me why I do that?)  I just cringe when I see a listing that the listing agent has to attend. They are usually so busy they just can't make it...Then get another agent in your office, but make an effort! You aren't looking out for your clients best interest by not showing the home... Good post!

1:05am • #6
126,198 Points 5 Featured Posts Localism Sponsor Outside Blog

Kate,

It just made me cringe to have to tell that couple they couldn't see the house they wanted.  Among other things, it's a "standard of practice" issue.  The agent probably should have told his client, "we need a lockbox or a key in our office, or we can't list your property". 

The Wisconsin "Exclusive Right to Sell" contract clearly states that the seller is to cooperate fully with showings.  Maybe the listing agent didn't bother to review that portion of the document with his client at the time it was signed! 

1:09am • #7
126,198 Points 5 Featured Posts Localism Sponsor Outside Blog

Paul, I encounter this situation at least a couple of times each year.  Is it "seller remorse" or what?

1:10am • #8
126,198 Points 5 Featured Posts Localism Sponsor Outside Blog

Claudia, I'm not sure it was entirely the agent's fault.  Some clients just don't seem to understand that their property is to be available for showings once the listing period commences.

You can fine the agent, but that may not solve the problem of the seller who arbitrarily decides not to cooperate with access to their property.

1:14am • #9
126,198 Points 5 Featured Posts Localism Sponsor Outside Blog

Sherry, the seller in my story probably lost well over $100,000 (and two years wasted time) by failing to give access to my buyer clients.  How sad is that?

1:17am • #10
1 Featured Post Localism Sponsor

Eric, this was the story several times while showing homes this week.  It never ceases to amaze me how this can happen over and over again...

1:26am • #11

ERIC:    I didn't see anything in the Post that said it wasn't officially listed, and assumed it was.

               I have turned down agents BEFORE the listing commences.

1:33am • #12

I guess some people really just don't want to sell, because if you think about it thats basically the path they chose to go down... Make sure the Agent has the key and everything is good to go, or leave town with the keys and sit on it for who knows how long.... Luckily it worked out for you and your clients and they were able to find another home that they ended up purchasing :-D

1:40am • #13
301,295 Points 12 Featured Posts Localism Sponsor Outside Blog

Hi Chris,

One of my favorite sayings is "If you can't see it you can't sell it...".The first time I heard that was from Barb Schwarz (the original stager from the mid-80's). She used to walk people out to front of their house overgrown by everything and use that statement.

That's something I still use to educate my sellers today when it comes to restricting showings.

1:45am • #14
348,041 Points Outside Blog

We see this sort of thing happen all the time-- recently we had Canadian buyers in town who would buy on the weekend they were here -- and we tried and tried to show them a home they thought they wants to see -- but there was no way to be able to do that. The seller "wanted the prospective buyer to come back in 3 days". Needless to say the buyer bought something else.

2:29am • #15
221,437 Points 4 Featured Posts Outside Blog

Opportunity knocks once and if you aren't ready, it will pass you by as your experience proved. I'm sure the sellers and the agent learned a valuable lesson here.

9:07am • #16

Eric, I can appreciate the concept and agree, but also I have had this situation and I had listing paperwork so i had to list it, but the landlord was slow to getting me a key. But yes the seller must realize itw ill cause loss.

11:34am • #17
183,038 Points 11 Featured Posts Outside Blog

I just don't understand in this Market, how a Seller wouldn't be bending over backwards to accommodate...some still don't get it!

9:16pm • #18
AUG
21
2008
1 Featured Post

I see this in Green Bay from time to time it's extremely discouraging.  I had to cancel a listing one time because my seller was not reasonable about showings only wanted them on the weekends after the first two showings didn't result in an offer. 

Hopefully you don't run into that very often.

8:21pm • #19
SEP
07
2008
1 Featured Post

Eric,

Great reminder. I cannot tell you how many times over the years, that at the closing table, I've asked the seller if they were glad that I talked them into letting me bring a buyer through when they had one reason or another that it wasn't a great time for a showing.

The other quote that I love is from Barb Schwarz (sp?)... "If you can smell it, you can't sell it".

Eric

2:13pm • #20

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Eric Kodner CRS, ABR, e-PRO, CLHMS, Madeline Island Real Estate Wisconsin

La Pointe, WI

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Madeline Island Realty - Eric Kodner Sells Madeline Island

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