My husband just shared a book with me and it was not the usual Clive Cussler pool side reading. THis book is called "The Simple Truths of Service" by Barbara Glanz & Ken Blanchard. This book was inspired by a grocery bagger. You know the pimply young kid that puts the watermelon on top of your eggs and bread.
Now I had not read this book before, but when I did my husbands words came back to me. "This book could be about you, because you ALWAYS are doing something different and totally unnecessary." At time time I was thinking he was a pill and looking for an argument (as he is a pretty contrary sort). However after reading the book, I was glad he said what he did as it really was a complement.
I do tend to go the extra mile for my clients because I want them to be happy. I know that is old fashioned and to most Realtors it is an unimportant side effect of selling homes. For example I have one client that asked me to go back to the house to measure the room dimensions to make sure her French antiques would fit as they were rather large/oversized. Now we had looked at this condo three times and I had offered to measure it each time we were there, but she was sure it was not necessary. So long story short, she called back and asked if I could go back and measure the room dimensions. Now I have done this for so many clients I practically feel like an architect!
So off I go, armed with my trusty tape measure back to the house I went. I also took my sketch pad and drew the floor-plan of the house so she would be able to visualize the dimensions and her antiques. The next day I gave the drawings and dimensions to her with a cute little note card and forgot about it. Its just another day at the office for me.
Now I want you to know she called me a week later and said I hope its OK, I gave your number to my friend. I said of course its OK, its what I live for! She said she had been singing my praises to her friends. Apparently she and her husband were raving about me and my drawings. Wouldn't you know one of those friends had a son moving to Austin. I bet you can guess what happened next..... the son called me and wants me to help him find a downtown penthouse. You know I called him right back!!
So the moral of this story is treat people the way you want to be treated. Make an extra effort to help someone or do something memorable, just because.
Ps. Read the book. It is tiny and won't take half an hour and it might just change the way you see people!