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Sellers what do you expect from your Real Estate Agent

Most sellers will say to sell my home at the highest possible price with the least inconvenience.

But, how do Real Estate Agents differ?

We all have different approaches and views on how to accomplish our seller's goals.  When you are interviewing a Realtor for the job of selling your home, I would urge you to first LISTEN to what the Realtor says:

Is he or she trying to identify what's important to you in selling your home? 

  • Is the Realtor's approach more consultative vs. "salesy"?
  • Do you feel like there's a connection between the two of you?
  • Do they understand the market trends in your local area?  Can they intelligently predict, based on hard data, the pricing trend in your area?
  • Do they know the inventory and how many months of inventory is there on the market currently?

Here're some of the questions to ask:

 

  • How will you market my property?  A good Realtor will have a nice mix of internet, "snail" mail, e-mail, paper/magazine advertising.  She will also market to top agents in the area, neighbors and current sellers that could fall into the move-up category for your home.
  • How will you keep in touch with me throughout the process?  A Realtor should be updating their clients via phone at least once a week and should be able to provide access to a personal website where you'll be able to track activities on the sale of your home.  If you like using email, is your agent email savvy?  How often do they check it?  Do they have set times for returning their voicemails daily?
  • Do they have an assistant or helper for when they're out of town or unavailable?
  • Do they have a full blown campaign ready to go the moment the listing is ready to be put on the market with custom color flyers, personal websites, 800 number (IVR) technology?  It usually takes at least 7 to 10 days to line everything up so that your home is marketed correctly on day 1.  The first 2 weeks of putting your home on the market are the most critical.  Make sure that everything is perfect Sold Sign and not rolled out "piece-meal".
  • Will they stage your home?  A staged home will sell for more money and in less time than a home that is not staged.  Click here for more information on staging.
  • Does he/she have Showcase homes on Realtor.com?  Featured Homes?  Only very few Realtors have Featured Homes.  These spots give your home unprecedented exposure with hundreds of hits daily.
  • Are there tracking reports available for all activities on my listing?  A good Realtor will provide you with weekly stats.
  • How often will you reevaluate the market and my competition?  It's critical to make sure that you and your Realtor know what your competition is so that an appropriate strategy is used.
  • What kind of pricing strategy would be best used for my home?  There's a fixed price and a Value Range Marketing Price.  A good Realtor will be able to discuss the best pricing strategy and recommend the one that is right for you.
  • How many Multiple Listing Services (MLS) are in my area?  In the Pasadena area, there are 2 distinct MLSs and another 2 that are on the border.  To get the maximum exposure, your home should be listed in ALL of them. 
  • Where does most of the Realtor's business come from?  You want to hear - REFERRALS!  What a great indication of them doing a spectacular job if their clients refer them to more.

Don't be afraid to ask for names and telephone numbers of past clients.  Your home, in most instances, is your largest investment.  ASK, ASK, ASK and LISTEN!

All Realtors are NOT created equal!  Do your homework and Good Luck!

 

10 Comments on What does your Real Estate Agent do for YOU?

MAR
28
2007
153,861 Points 25 Featured Posts Outside Blog Attended Rain Camp
Going the extra mile is hard to measure ahead of time. A good agent constantly scans for opportunities to improve the client's position.

One example that comes to mind is a recent one in my own experience. The lot on a listing was said to be a certain size by my county, but "felt" bigger. It was an irregularly shaped parcel and not what you'd call Easy Math. But I was able to get my hands on Metroscan, which has a program for measuring the area of lots by using maps. Several times, figuring out that something was amiss like this has made my clients some money. The upshot was that the land on my listing was abut 20-30% bigger than the county records stated.

Do you think the clients were pleased? You bet. This is the stuff that makes referrals happen.

And it's hard to measure ahead of time, but in a nutshell it comes down to taking our obligations as a fiduciary seriously and knowing where to find the resources we need to do our jobs to the best of our ability.
12:37am • #1
1 Featured Post
Irina, Great list of things to consider and more importantly to cover with sellers you're hoping to list - thanks for this thoughtful post. We do most of these things ourselves - a fews I need to take a closer look at.
12:39am • #2
493,648 Points 222 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master
Irina - some basic, but really great stuff to better equip Sellers. This is also a great to establish your worth as a full-service agent, and to set you apart from the masses. Good Job!
12:39am • #3
168,640 Points 10 Featured Posts Outside Blog

Mary, you are soooo right!  Doing everything we can to add value to the seller is what differentiates us!  Great job on your lot.  Very creative!  Bet you get a ton of referrals!

Jack & Rich, thanks for the kind words!

12:43am • #4
570,045 Points 100 Featured Posts Localism Sponsor Outside Blog Hit Router

You have done a great job of spelling out the differences in agents.  There are so many out there that claim to be full service, yet they perform hardly anything on your list.

2:19am • #5
168,640 Points 10 Featured Posts Outside Blog

Thank you my Hawaiian Friend!  I find that most sellers do not know what Realtors really SHOULD do for them.  They end up hiring someone who will just stick a sign in front of the house and sit back and wait.

BTW, I'll be in Maui next week!  Enjoying your Hawaiian sun.

9:50am • #6
1,305,961 Points 314 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Nice post, Irina. Some great points for sellers to keep in mind. You wonder how many agents actually measure up to these criteria? Thanks for sharing your thoughts.

Jeff

Have a great trip, BTW.

11:46pm • #7
MAR
29
2007
168,640 Points 10 Featured Posts Outside Blog
Jeff, thanks for stopping by.  I intend to soak up the sun.  THANKS again!!!
9:43am • #8
JUN
02
2007

Hi Irina-

Nice post - thank you.  And every bit is so true. 

I spend some time talking to the listing agent to get a feel for what the Seller is looking for. Also, a good time for self introduction if I haven't worked with them previously. Try to get a closing date (we give them their date up front in the contract) whatever will put us in a better light!!

Always, fill out the contract details on the computer - neat - clear and it can be e-mailed if necessary for approval/changes etc.  ALWAYS include pre-approval !!, try for a friendly letter, but don't always have time.  And ALWAYS hand deliver to the listing agent and try to do it while they are in the office or a least make sure that they are expecting it.  Beats the heck out of faxing it and the listing agent knows we are serious about our offer!!  I know I appreciate the same respect for my listings  - and even the attorneys (we have review here in NJ with attorneys) appreciate it.  Heck they can read it!!  

Cheers

From the East Coast - finally have warm sunny days

Heather K. Colella,

Middletown, NJ 07748

Monmouth & Ocean Counties

Waterfront !!

 

 

10:20pm • #9
JUN
03
2007
168,640 Points 10 Featured Posts Outside Blog
Heather, you are my kind of agent!!!  Great minds think alike! :-)
1:13am • #10

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Pasadena CA Real Estate - Irina Netchaev

Pasadena, CA

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John Aaroe Group

Address: 40 West Green Street, Pasadena, CA, 91105

Office Phone: (626) 629-8439

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