I spent two hours on the phone with Countrywide Short Sale Department yesterday--no, I take that back, I spent hours ON HOLD attempting to speak with a negotiator for Countrywide.  I did speak with FOUR different people, and the first was actually trying to put me through to the negotiator, Norberto Canno, who does not answer emails, btw--in case you've tried the suggested First_Last@countrywide.com email format. 

I have followed all of the prescribed practices on submitting shortsale offers, the package, especially the SECOND package I submitted (now, here's a clue--do NOT attempt to submit a second offer when there's one in mitigation!), was complete and more than that, however--no contact from the negotiator.  Each time I call I am asked if I'm authorized on this account, which I am and have been for six months and at least 30 phone calls.

• We got the appraisal--twenty thousand over market.  (moving along...)
• We were assigned a negotiator (Norberto Canno) (hey!  she thinks--this really works!!)
• Countrywide countered at the appraisal amount.
• I sent a flood of market information refuting the amount of the appraisal--no response.
• I call every 7-10 days, as recommended, to check for account updates.
• I come within a hare's breath of getting the file escalated, until lo-and-behold, the negotiator did actually noted that the file had been sent for FNMA approval.  That was over a month ago.

But wait--there's MORE...

I just started the process with a SAXON serviced mortgage...

I'm really sorry, Mom!  Whatever it was I did wrong!!!  :-(

Anyone else having FUN with Countrywide or Saxon?!?