Take Care of Your People -- MSBDC Training

A series of Customer Sales & Service classes will be offered to business people in Missouri through the Missouri Small Business Development Centers. Mike Renfer, Allegiant Partners, LLC will be the instructor.  

Defining Leading Edge Sales Performance is the title of Class I. "selling for the right reasons, with the right tools, to the right customers". According to information sent out to businesses in Missouri, many people see 'marketing' and 'selling' as one activity. The focuse of the class will be to help business owners get the definition of selling and how it fits into business. The class will offer patterns and plans for sales processes, company image, profit and sales analysis. While closing the sale is important, "customer retention and service are the name of the game."

Class II is entitled Love Your Customer, "a defined focus on the heart of your business." Class synopsis tells us that satisfied customers isn't good enough anymore. The course will offer information about how to understand the customer and needs in every interaction. The plan is to show attendees how to build a performance and commitment level thoughout the organization which results in high customer service culture with pride, professionalism and new "out-servicing" techniques.

• Class I, Defining Leading Edge Sales Performance
• April 19, 2007 9:00 am - 12:00 pm
• Class II, Love Your Customer
• April 26, 2007 9:00 am - 12:00 pm

The cost is $99.00 each class or $178.00 for the Series of Two sessions (Save $20.00)

Sign up information at www.sbcd.missouristate.edu or 417-836-4639 (Fax: 417-836-7666

Missouri Governor Matt Blunt is traveling to Italy this month to learn more about market and business opportunity for Missouri businesses. He will be promoting Boeing, according to stories in the St. Louis Business Journal. Blunt also states that he will promote Missouri agriculture and biotechnology industries. Missouri, like many other states across the farmbelt, is also made up of small, entreprenaurs offering tools and services to those who live and work around them. A chance to learn techniques to attract and keep customers at a reasonable price is a good opportunity.

No one should under estimate the benefits of networking with employees and owners of other businesses at the classes. The days of invisiblity have faded in the international sun; Missouri Small Business Development Centers offers businesses a chance to step into the light again.