Occasionally a Seller or a Seller's agent will call me up after a home inspection and call me a few names, some of which I've never heard before. The object of their ire is usually something in the home inspection report that is "irresponsible" or "down right wrong" or "simply not true." For example, Figure 1 shows the roof of an enclosed patio from an inspection a few years ago.

Professional roof repair  Figure 1

Whenever I find something "interesting" that looks like it might have been done by Harry Homeowner or Willy the Weekend Warrior, I always try to be somewhat kind in my report. I've heard some inspectors say that they stated something like "Repairs were done by someone who didn't know what he was doing." I hope they're just talking bravado, but one never knows. While such a statement might be true, I don't believe that putting judgmental statements in a report is very professional.

For the roof in Figure 1, I stated that "Non-standard repairs had been made to the enclosed patio roof." The listing agent took umbrage with my use of the word "non-standard" because the Seller had provided her with the receipt for the work, which had been done in preparation for selling, and it had, indeed, been done by ABC Roof Repairs and even had their state license number, which she was kind enough to read to me.

Folks, just because you have something done by a qualified, licensed professional doesn't necessarily mean that the work was done professionally or in a "workmanlike manner." When the professional leaves, have a look at the work that s/he did, or have a third party look at it.

I've specifically found that when the work is "out of sight, out of mind" it also quite often is "out of this world" and "beyond belief."

I have no clue why the professional roofer painted the brick patterns on that roof.

 
Post is included in group: Southern California Real Estate Forum
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Post is included in group: Inspection & Real Estate Nightmares
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15 Comments on I have the receipt right here you irresponsible fool!

AUG
27
2008
102,088 Points 1 Featured Post Localism Sponsor Outside Blog

Home inspections should be truthful and if the truth hurts, oh well!!! We have home inspections to protect all of the parties involved from lawsuits.

5:38am • #1
282,084 Points 4 Featured Posts Outside Blog

Now that's quality work right there. Should be good in a cat 2 at least. Wow I guess you guys see alot of that stuff.

6:09am • #2
Localism Sponsor

What do they say?  One mans trash is another mans treasure.  That goes for workmanship too.  Looks like another case of the homeowner being taken by the roofer. Everyone is so desperate for the sale that any problem is just magnified.  Keep doing a good job we need good home inspectors.

6:29am • #3

That's too funny.  If you didn't have a picture I wouldn't have believed it.

I reblogged this one in my blog "Just Real Estate".  I really like all of your posts.  I learn a lot.

6:54am • #4

Russell,

All though it looks poor is it performing it's major function? If the only deficiencyis the appearance, which is all I can tell from your photo, then I would understand the agents ire. No doubt the "professional" was the lowest price guy they could find. Which is somewhat understandable since they are selling the house. Which brings up another point about repairs, it is often better to have them done after the sale by someone the buyer choose as opposed to the sellers choice.

7:17am • #5
542,443 Points 10 Featured Posts Outside Blog

Hey, Folks. Thanks for stopping by.

To the unnamed commenter immediately above mine here, since it wasn't raining at the time of the inspection, it would be difficult to determine whether or not it is "performing its major function." As a former roofing contractor in Texas along the Gulf Coast, I can guarantee you that when the rains come, it will not perform its intended function. Part of the problem here is that we have about 11 months of sunshine before the rains hit, and those 11 months of sunshine will cause all that mastic to crack and split, paving the way for roof leaks just around Christmas time and probably right on top of all the Christmas presents under the Christmas tree in that corner.

In the realm of home repairs, if it doesn't look right, it's probably not going to perform its intended function.

8:55am • #6
371,429 Points 23 Featured Posts Outside Blog

Russel, remember that old hair-creme add, "A little dab'l do ya":)

9:01am • #7
1 Featured Post

A picture is worth 1,000 words. Finding a good contractor is not as easy as it seems.

9:56am • #8
121,501 Points 10 Featured Posts

Visiting and saying thanks for your comment on my post. Isn't there a wealth of opinions and information in the comments..you miss so much when you don't comment.  I do not envy your job as a home inspector.

You must always feel like you have to be on guard..someone is bound to be unhappy and then as your post

stated you are in a position to have to defend your call on someone elses's crappy job...unbelievable

10:00am • #9
542,443 Points 10 Featured Posts Outside Blog

I put select pictures in my reports, and that picture of the roof was one of the select. I don't know if the Seller's agent saw the picture....

10:08am • #10
SEP
01
2008

Russel,

       photo say a lot that why I put them in the summary of the report. 

Most time only the summary is sent to the seller agent so they may of not sent the photo if it was in the main report or in a group of photos at the end of the report.

7:46am • #11

When my clients are provided with a summary, I make sure that they read the ENTIRE report.  If they simply read the summary, they will miss something that is important to them.

I thought that black stuff was only for a temporary fix, which would not be acceptable to my buyers.

11:41am • #12
542,443 Points 10 Featured Posts Outside Blog

I don't use a summary because I wouldn't have any idea what to put in it. Some people say, "Put the important stuff in it," but different stuff is of different importance to different people at different times, and after spending only a few hours with my Clients, I could never pretend to know what's important to them.

I had one Client cancel the transaction because there were no screen windows anywhere on a 2,700-SF 2-story house (long story, but a legitimate cancellation). I had another Client who bought a house that was clinging to the hillside because of the vegetation growing on the exterior walls; it needed $25,000 of foundation repairs.

11:53am • #13

Russel-  It sounds like you do a lot of things right. IMO it is good risk management NOT to have a summary.

10:28pm • #14
131,347 Points
Russel – sometimes folks just need to accept “it is what it is.” These situations do not have to be antagonistic or confrontational – they simply need to be dealt with. You are professional and did your job. The Seller would be well advised to get Jonny Fix-It out there to redo the work or get their money back.
10:44pm • #15

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Russel Ray, San Diego home inspector

San Diego, CA

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Russel Ray, Property Consultant

Address: 7000-31 Saranac Street, La Mesa, CA, 91941-3315

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