Every once and a while I get something that is just too good not to share.  I hope you enjoy Dean as much as I do -

If direct mail is considered the most targeted form of advertising, then why do so many people experience miserable failure?

Most buy a list, merge it with their own, (sometimes), create a mail piece, and blast it off to a list. Next, they wait for the phone to ring and when it doesn't ring, they blame direct mail for the failure. I wish I had a dollar for every business I visited that said "We tried direct mail...it didn't work." Truth be told, it wasn't the fault of direct mail.

Let's just say a few or more of the 10 keys of direct mail success never made it into the loop. The 40/40/20 rule is a broad stroke look at what makes direct mail work: 40% of the success is due to the quality of the list you're sending to; 40% is due to the strength of your offer; and 20% is due to the graphics and printing of the mail package.

More specifically, let's go to the 10 keys.

1. First, before you mail, make sure you have an accurate, updated prospect database, and, depending on the offer, also send to your existing clients. How and where you buy your list is critical to the success of any project. Unfortunately, most lists purchased are obsolete by the time they hit your desk. If the list isn't current, use a title slug such as Marketing Director, President or HR Manager on your labels instead of a person's name to get to your prospects. However, contact names are always more effective. If you're planning to send a valuable package out to a list, spend the time to call and confirm detailed contact information. You'll need it for follow up anyway.

2. Make sure you send a mailer that clearly presents a strong offer of real value. For example, the words FREE, COMPLIMENTARY, 2 FOR 1 or 20% OFF are gold in the direct mail arena. It's proven that these words are mental magnets to your mail recipient. If, in the chaos of running your business, you haven't thought of anything great to offer, create an offer of real value before you mail. Don't try to be cute with hyper-creative copy and esoteric graphics either. They don't call it direct mail for nothing - be direct.

3. They say color increases readership by 41%, but great copy and a well-designed piece creates readership. Color isn't everything, but it helps and is recommended.

4. Make it easy for the recipient to respond to your offer. For example, include an "800" number or a prepaid envelope or reply card, especially if you want more information from the prospect. This will enable you to track where the leads are coming from and measure the effectiveness of the campaign.

5. Make sure everyone in your company knows about the mailer before it goes out. You'd be surprised how many people will call an advertiser, and the employee who picks up the phone is clueless or untrained on how to field the call.

6. Use an odd shaped or oversized mail package. It stands out from the mountain of mail we receive and is always worth the extra money.

7. Test different mail packages to the same database to determine which brings a higher rate of response.

8. Never do a mass mailing without a small test mailing, and always check postal regulations for your mail campaign to see if it meets standards and is optimized for postal discount and delivery efficiency. Trust me on this one.

9. Always follow up on every mail piece with a phone call, if possible. Sales conversion rates can multiply by 10 with good telemarketing and lead qualification follow-up.

10. Don't mail just once. To determine mailing effectiveness, mail at least three times to the same list.

11. Why eleven if it's "The 10 keys?' A good marketer always goes beyond what is expected and gives something of extra value to their audience. Lastly, whatever the cost, always measure the effectiveness of every marketing effort. A good marketer always measures and does more of what works and less of what doesn't. It's that simple.

Want more? Give us a call to set up a strategy session with one of our marketing coaches!

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7 Comments on The 10 keys of direct mail success

AUG
27

Thanks for the tips. those will come in handy

10:33am • #1
Localism Sponsor Outside Blog

Just in time, I was about to do a random blast and not preplan and waste a ton of money. Now I can have my assistant sit down and read your information and organize our mailer.

Thx a million

10:36am • #2
147,744 Points 1 Featured Post Outside Blog

Thanks for sharing. There are 3 points that I didnot know but know now.

10:37am • #3

Thank you so much for this post. I am always interested in how well others do with their "direct mailings". I have to agree with your "ten keys" to success direct mailing. I implement them daily. I think one of the things that has always helped me has been to do a small test mailing before I do a mass mailing.

10:38am • #4

Thanks for the tips. I have followed all of those, but direct mail is getting so expensive. I dropped it from my marketing budget.

10:45am • #5
2 Featured Posts

Thank you for the tips!  I just completed a direct mail to 800 lenders and another to 500 homeowners for my appraisal services.   This will help me rethink my upcoming campaigns!

A friend of mine who has been doing direct mailing for his business for the last 15 years, told me his success rates comes typically only after 3 contacts with potential customers.  That is right in line with your #10 tip - thank you! 

Richard D. Ferris
AMCAppraisalsinc.com
richard@amcappraisalsinc.com
(877) 789-5249
One # Does It All - Voice/Fax

Residential Appraisals in Lake, Orange, Osceola, Polk, and Seminole Counties. Also servicing Deltona, Deland, and Orange City in Volusia County.  
Florida State Certified Residential Appraiser #RD4088 
FHA Certified : Associate Member Appraisal Institute

11:00am • #6
168,185 Points Outside Blog

Terrific post -- thank you for this very clear "blueprint".   

11:18am • #7

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