Yesterday, while I was working as an onsite agent, I was given a reminder from a potential buyer client. He came into the model home and the first thing he said very sternly was "I just walked out on another Realtor for not hearing me out". Of course my defenses automatically went up, but then I stepped back and let him explain. He had some very specific needs that had to be met and the other Realtor was not hearing his needs. I am not trying to throw this other Realtor in the creek because I along with most every other Realtor have been guilty of listening but not hearing. It was just a gentle reminder to always listen, hear and understand the specific needs of your client and to never judge a book by its cover.
The good news is I was able to help this buyer client by asking him some probing questions and to make him feel like I cared about his unique situation. We have 2nd appointment set up. I learn something new or relearn something everyday in this business.
Have a Great Day!
Ginger Ryals
Keller Williams Realty
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