You have to listen and understand your clients. I know you all know this to be true but how many of you practice it on a daily basis with your clients? I talk to a lot of REALTORS. I cannot tell you how many times I have had to fight to get a word in edgewise. This raises the question of are you over talking your clients? (Then again, maybe I am just surrounded by self centered people)
Most people just want to know that you are hearing what they say. They want to know that you care and want to help them. When your clients are talking about what they need from you, it is not time to tell them about you and your day. Think Customer Service!
Greet me and make me feel comfortable.
Value me and let me know that you think I'm important.
Ask how you can help me.
Listen to me and understand my needs.
Help me get what I want or solve my problem.
Invite me back and let me know that I'm welcome there anytime.
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