It is virtually impossible to get through life without seeking the advice of experts in one way or another.  Although we live in the information age, and have access to an incredible amount of information, the reality is that there are not enough hours in the day to become an expert at everything.  Even if time were not an issue, most people don't have the desire to become an expert on a variety of topics, so we seek out the advice of experts.  While an expert can give their advice, they cannot compel anyone to take it, and thus the value is determined by the person receiving the advice.

 

Sometimes, people will keep seeking out more advice until they find someone that will agree with their personal opinion.  This post was inspired by a big news story in the world of sports this week, more specifically, one of the top NFL defensive players, Shawne Merriman, deciding to forgo reconstructive knee surgery despite the fact that the recommendation for surgery was made by four different surgeons.  Merriman kept searching out more opinions, trying to find a surgeon that would agree with his decision to postpone the surgery so that he could play this season.  He never found one, but still decided to have the surgery after the season.  Of course, in an ideal world, Merriman would have the choice to wait until the season is over.  In reality, he is going to play with 2 torn ligaments in a knee brace, knowing full well that he is risking a career-ending injury on any given play by doing so, rendering the expert advice that he received useless.

 

As REALTORS®, we often deal with people that ask for our advice, but then give little credence to it if it doesn't match up to their pre-conceived notions.  This is particularly true of many home sellers.  The most common advice that is ignored is the pricing of a home.  It is rare, even in the age of media doom and gloom, to find a homeowner that doesn't place a higher value on their home than the supporting data shows.  Surprisingly, one of the biggest reasons for homeowners refusing to accept our expert advice on pricing is that they have gotten advice from family, friends and neighbors, none of whom usually have any kind of expertise. 

 

Other times, the homeowner may be tracking the market in a very rudimentary way.  For example, a homeowner may see that signs have gone up and come down rather quickly in their area.  They assume that the removal of the sign means that the house was sold.  In many cases, quite the opposite is true.  Some homes have a short listing and expire, while others simply remove the home from the market due to a lack of activity.  The irony is that these homes likely expired or were withdrawn from the market because they were also overpriced.  So, the homeowner sees that a home in the neighborhood was put on the market for "X" amount of money, and the sign came down in "X" amount of days, so they feel justified in overpricing the home as well.

 

Aside from the influence of non-experts, and the perception of the market based on very little fact, the most common problem in overpricing is the opinion of the average homeowner that their home is nicer than the homes that sold, or better in some way than the homes that are currently on the market.  Much like Shawne Merriman searched for a surgeon to tell him that it was all right to play on a severely damaged knee, many homeowners will continue to interview agents until they find one that says that their home is worth what the homeowner thinks that it is worth.  Quite likely, Shawne Merriman and these homeowners will learn their lesson the hard way. 

 

There is a reason why four out of four surgeons have told Shawne Merriman to have the surgery now, and not to play on his injured knee.  It is because they are experts in their field, and they know the potential damage that playing on an injured knee can cause.  Some may argue that surgeons have a vested interest in telling someone to have surgery, but no ethical surgeon would use personal gain as a reason to drastically alter someone's life.  This is also true in real estate.

 

A common misconception is that REALTORS® want to price homes to sell quickly so that they can move on to the next transaction.  In reality, REALTORS® are using factual data and market expertise to show homeowners the value that buyers will most likely put on the home.  While it is true that we would prefer to sell a home quickly, it is because we know that the longer that a home stays on the market, the lower the sales price will inevitably be.  We know this, because this is what we do on a daily basis, and we've seen it all before.

 

There will always be the Shawne Merrimans of the world who think that they can somehow defy the odds, and show that the expert advice that they sought out was wrong.  Every once in a while, they will get lucky and beat the odds.  Most of the time, they will not.  The same goes for homeowners that want to sell their homes for more than the market will bear, based on the expert advice of a real estate professional.

   

Not much can be done to stop Shawne Merriman from taking this risk, and possibly causing himself irreparable harm, and there probably isn't much that can be done to truly convince homeowners that their desired listing prices are not based in reality.  As I mentioned earlier on, the value of expert advice is ultimately determined by the person that is receiving the advice.  As the saying goes...you can lead a horse to water, but you can't make him drink!

 
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35 Comments on The Value of Expert Advice

AUG
28
2008

Hi Adam, If we could receive a dollar for every bit of info. we give to our clients and customers that go unheeded, we could retire earlier. But in this market when it comes to pricing their property if they don't take my advice, I tell them I cannot help them right now.

8:33pm • #1
163,185 Points 9 Featured Posts Localism Sponsor Outside Blog

Adam, Oh so true!  Very well said.  We have all had our fair share of Shawne Merriman's, I'm sure.  I have found it more difficult lately to convince sellers of the true value....So many sellers "need" a certain price and they don't understand (or refuse to believe) that we don't undercut to get them sold, as you stated.  The comp's don't lie. 

I always love the remark about a family member or friend giving them "professional" advise as well. You hit the nail on the head here!  Maybe I could have my mechanic clean my teeth instead of paying my dentist the big bucks??? He knows how to clean a carburetor, so surely he can clean my teeth, right?  LOL.

8:38pm • #2
1 Featured Post Localism Sponsor Hit Router

Adam-  It goes for buyers, as well as sellers. 

I've had a couple of buyers miss out on great deals because "someone" told them they should pay less..  In one case, a parent was adament, that the house wasn't worth more than $70,000 below the assessed (NOT appraised) value.  If the seller wouln't go there, they shouldn't buy it.  Another buyer believed Zillow's estimate, which was $200,000 below market value and wondered how the town and the REALTORS®, could be so far off. 

8:49pm • #3
135,837 Points 19 Featured Posts Outside Blog

There is an agent in my neighborhood that overpriced his house quite a bit and as a result it has been on the market for about a year. My listings in the neighborhood sold quickly...they were priced right and the sellers have happily moved on with their lives. He has now reduced his price to a reasonable number, but we all know that those combined days on the market will mean a lower sales price for him because the buyer's perception is that "something must be wrong with that house." And he's an agent! He should know better!

8:50pm • #4
243,233 Points 15 Featured Posts Outside Blog

Bravo! 

...many homeowners will continue to interview agents until they find one that says that their home is worth what the homeowner thinks that it is worth. 

Now, isn't that the truth!  As long as agents continue to take severely overpriced listings this will happen over and over again.  All we can do is educate the sellers to the best of our ability (there's that expert advice).  If they choose to ignore it, they are only hurting themselves.

8:52pm • #5
3 Featured Posts

Adam - Very well said.  I give my client's the David Knox DVD pricing your home to sell . When I watched it I thought it was a bit hokey but about half my clients actually watch it and say it was helpful. 

9:34pm • #6
119,534 Points 8 Featured Posts Outside Blog

Great analogy, Adam.  When someone has a theory in their head, it's hard to make them change it no matter how much proof we give them.  With so much information available, everyone thinks they are an expert by googling a few words and reading "and retaining" what they want to retain.  They forget the rest, that doesn't jive with what their initial thoughts are. 

It's funny, but I just had this same conversation with my dad this evening, who is admant that he knows how to re-mortar his brick walkway.  My husband told him how, our contractor friend told him how, the guy at home depot told him how.... know what he did?  He did is his own way, which is still wrong.  He didn't listen to what anyone told him, because although he "asked" he wasn't open to really listening.  Now it needs to be done over, correctly, costing more time and money.  He should have listened to those that really knew to begin with!

9:46pm • #7
374,994 Points 34 Featured Posts Outside Blog

Hi Adam... this is an ABSOLUTELY GREAT POST and you are a GREAT OBSERVER OF HUMAN BEHAVIOR!!!  The analogy is great and the assessment of how we see this time-proven human behavior applied in our everyday lives as agents is right on target!

10:14pm • #8
195,145 Points 29 Featured Posts Outside Blog

ADAM:

HEY YOU!! Did ya miss me...huh? I missed you and all of my AR buddies. It has been way too long...but I'm back and ready to get back in the game. I have a lot of catching up to do, but I know what experts I'll turn to to get me up to speed.

GREAT STUFF...as always, my friend!! GBU!

10:15pm • #9
141,558 Points 11 Featured Posts Localism Sponsor Outside Blog Hit Router

Adam.....RIGHT ON!!! I ran into a lady from my building today at the Sales Center for Viewpoint! I kinda made a joke about "what are you doing looking at real estate without your REALTOR..." to which she replied..."I don't need an agent, they have them here." AHHHHHHHHH!

I proceeded to look at the numbers they gave her and assured her I could do better for her! And that's all the advice she got from me!

11:03pm • #10
480,278 Points 151 Featured Posts Outside Blog

Adam.... how funny.....  I didn't write exactly what you wrote about, but we were both on the same page. I actually wrote mine before reading yours.  You make some very valid points and I wish more consumers would listen to this.  Nice job...

Jeff Belonger

11:17pm • #11

We have to remember that everyone wants as much help as they can get so they feel better about their decisions. Just give them what they want and no one else will take them doen the wrong road. They will come back to you.

11:37pm • #12
660,650 Points 108 Featured Posts Localism Sponsor Outside Blog

Adam - This is so accurate.  I can't count the number of listings that I have turned down over the years, only to watch them slowly drop their price over time, then end up selling for less than they would have if they priced it correctly to begin with.  As for Merriman, this seems like a ridiculously unwise move, in my opinion. 

11:51pm • #13
660,650 Points 108 Featured Posts Localism Sponsor Outside Blog

Was that an Elizabeth Nieves comment above?

Hi Elizabeth!

11:53pm • #14
AUG
29
2008
544,368 Points 35 Featured Posts Localism Sponsor Outside Blog

In thinking about our roles as advisors, the phrase "courage of our convictions" comes to mind. Yes, many of us have solid knowledge and experience from working in the market day in and day out. But we also need to convey that advice in a way that helps buyers and sellers see the reality of the market, and that we're really working in their best interest.

1:33am • #15
580,722 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Adam, I guess it is human nature to seek out friends and Realtors that tell us what we want to hear. Ummmm not worth my time to tell a seller a "lie", but it happens, I honestly see some agents continually over price their homes, then other who you can trust to tell the truth and their homes are priced very good.

3:47am • #16
2 Featured Posts

The truth of what a home is worth is sometimes very painful to deliver, but it's far better to give the truth than to sit for months on end with the frustration of a homeowner whose house won't sell.

5:26am • #17
Hit Router

Very true and what a great analogy for us sports nuts.  I think John & Missy hit the nail on the head, it is human nature to want to get the most for your home sale and it is imperative for us as agents to make our clients understand how our business works and what it takes to sell a home in this market.  The key question for all agents to ask themselves: what value do I bring to the table?  A lot of agents still think their car, lock box key, and MLS access is where their value lies while a few top agents realize it is much more than that today.

6:02am • #18
842,628 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

All I can say is "an overpriced listing will eat you alive" and if my competitors wish to waste their resources and patience on such listings, let them.

I'll do my own valuations, give my best advice and if the owner thinks that they can defy the market, they'll have to drive another agent into the poor house. 

I run a business, not a charity.

 

6:22am • #19
409,527 Points 74 Featured Posts Outside Blog

Adam,

Good talking to you last week...I go through this a lot so I sit and think how much free info I give consumers and never to hear back from all of them....but it's ok...I know it will only come back as a positive.

6:33am • #20
436,837 Points 47 Featured Posts Outside Blog

Adam - In Real Estate probably more than any other field there is advice given that is no heeded. Of course home pricing makes the top of the list. Merriman certainly is not the norm for a football player. It is kind of crazy he is taking the risk of further career threatening injury.

7:25am • #21
195,833 Points 13 Featured Posts Outside Blog

AMEN, this is a great quality post and I wish ALL of the FSBO's out there would read it and think about it seriously!

7:49am • #22
362,457 Points 9 Featured Posts Localism Sponsor Outside Blog

I think the Merriman example is very straight forward.  I do believe that both buyers and sellers think they know a lot more than what they really know about real estate and the homebuying process... What seems to be missing is communicating the "value" piece to the buyer or seller ... they don't understand what value real estate professionals bring to the table. 

8:21am • #23
178,142 Points 14 Featured Posts Localism Sponsor Outside Blog

"Sometimes, people will keep seeking out more advice until they find someone that will agree with their personal opinion. "

One of the most abused tactics of those who refuse to have realistic expectations! Thank you for another great post. I first started reading your posts in the addicted group ( the graphic and description was hilarious) and i am glad you moved on and started Dedicated Bloggers. I appreciate your ability again to write Interesting and Informative posts!

8:32am • #24
392,514 Points 58 Featured Posts Outside Blog

Adam- this is a top notch post my friend!  I couldn't agree more!

9:27am • #25
153,152 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

Adam -This is an excellent analysis of the problem.  False prophets (profits?) also distract home sellers.  Automated CMAs and algorithm-based websites can predict a range based on the home being in good condition.  But, nothing replaces a well-prepared CMA that includes a home and neighborhood tour.

9:38am • #26
533,193 Points 52 Featured Posts Localism Sponsor Outside Blog

We need to stop taking the overpriced listings that won't sell already!  Let them hire the exclusive agency companies that require you to plop 200-1000 dollars on the table up front to put them in the MLS!

10:19am • #27

Wow, what a great post! I think that expert advice is one of the most valuable things that we can pursue in our lives. My entire blog is always open to anybody posting their expert advice on! Thanks for a terrific post, Adam!

10:39am • #28
103,203 Points 1 Featured Post

Well written Adam. I am always amazed that market conditions always apply to everyone but the Seller. Their home is always different.

11:40am • #29
112,454 Points 1 Featured Post

They also say that the definition of an "expert" is somebody 20 miles from home with a briefcase ( \nowdays maybe 200 miles with a laptop). The value of "expert advice" is ALSO determined by the credentials, experience, and wisdom of the "expert".

12:34pm • #30
124,287 Points 13 Featured Posts Outside Blog

People who know it all already don't need to listen to an expert because they "are" the expert.  People who know others who are experts, listen intently to their experts.  That's one of the reasons why I love working with CEO's.  They know how to make a great hiring decision and they depend on their hiring decision to lead them in the right direction.  :)

12:46pm • #31
425,584 Points 36 Featured Posts Outside Blog

Adam,

"Sometimes, people will keep seeking out more advice until they find someone that will agree with their personal opinion. "...How true!!! Thanks,   Fran

4:27pm • #32
208,471 Points 7 Featured Posts Outside Blog

Excellent advice on advice! :) Too bad not everyone takes it...

5:53pm • #33
121,853 Points

ADAM  ... thanks for the good post on EXPERT ADVICE ... and that its value is determined by the one receiving it.  Keep up with the good ideas and writing. Best wishes.

Harrison, Explore Properties Group, CB Previews

9:25pm • #34
AUG
30
2008

I'm new to this blogging and social network.  I would love if you could take a look at what I have been doing the past week and let me know what I can do to be more effective and really help my business from using AR.  Thanks

7:42pm • #35

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Adam Waldman - Long Island REALTOR®

Hauppauge, NY

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Westcott Group Real Estate Company

Cell Phone: (631) 357-2036

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Long Island Real Estate and Relocation Specialist. Please read my blog for tips on how to sell your home for the most amount of money in the shortest amount of time, general real estate advice and consultation on out-of-state relocations. View Adam Waldman's profile on LinkedIn <!-- Start of StatCounter Code -->
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