You know this is a big pet peeve of mine.  No matter the service or how small the sale.  If you agree to work with someone or to take their order I believe you should give the best customer service you can deliver.

I think in many cases the "old fashion customer service" has gone away.  As I experience it many times in a day. 

I was at a restaurant the other day, making plans and they never once said thank you for choosing us, we appreciate you business, how can I help you be successful, what do you need from me.  Never once did I feel important or that"I" was the customer.  Instead I felt like I was working for them, to make everything okay for them.   

Making the client/customer feel like they are the only one, making them feel important, making them feel like you have their best interest in mind, making them feel like you want to help and you want to be there and you appreciate their business is very important!

I know a guy who has a funny thing he says to is employee's when they begin to complain about the customer and/or the work load the clients have placed on them:

He says:  Oh yeah those pesky customers, get rid of them........... we don't need them do we?  We can live with out them huh?  But not sure how you are going to get paid when they all go away.

Now in Real Estate we do have the option of turning down business, and I will if the client is rude or disrespectful, however if I have agreed to work with them, I always try to remember I am working for them, and they are the customer!  I hope I have been successful at this. 

I schedule showings that end up close to their home, so they can just pop home after a long day of viewing.  I will be the DD if they want me too, and have purchase a SUV that plays DVD's so their young kids can watch a video while we are looking for homes and not get bored.  I bring water and munchies to long day of showings.  I open doors for them and always let them enter the house first.  When a client ask me what is a good time for me to show them homes, I respond what is a good time for you, and I really try to make it.  If I am already scheduled, I will try to find another good time that works for both of us, and if that is the only time that works for them, I will get help to make it work.  I never talk about other customers, or how busy I am with then to justify my limited time.  I never take calls when I am with customers and try to make them them feel they are the most important thing to me when I am with them, or when they call me.

So you can say I have high standards, and I so expect this from others when requesting a service from them.

I had a a sales manager once who used to hang a sign in our break room which said always strive to over deliver!

I had hired a guy once to paint for us............it was a small job, however he did a wonderful job and made me feel very important..............now you know the power of a Realtor.............he did such a great job, I have referred him to so many and the domino affect has taken on................he is so busy now, he has a waiting list. 

So even if the sale/order is small you never know what may come of it, besides the fact it is just the "RIGHT" thing to do!