Are customer reviews good for Real Estate Agents?

Reviews can be good or bad...even if the service was sensational, the customer may have preferred a tweak here or there and thus write a negative or semi-negative comment.

I think customer reviews are great.  How many times have you booked a room at an unknown hotel, the pictures online look fabulous, then you get there and it is an outdated, musty, DUMP!!! 

Reviews are good for feedback, but I think that they need to be screened or verified before being submitted to the public. It's too easy for someone to place false info out there, or even post as someone that they are not. Take 'em all with a grain of salt.

There is no way to screen something like Google Maps.  You can try going in after the complainer and offering some kind of refund publicly...or an explanation of why they are exagerating the problem.  The best way, though, is to just make sure you get enough GOOD comments to outweigh the bad ones.  And if you can't do that, you better revamp the hotel.  People shouldn't have to spend $1000 plus dollars and get a run down place to stay.

But restaurants suffer this problem too.  All it takes is the cook having an off night.  You just have to make sure you have more good than bad.

The problem with sites that allow you to post reviews online about any type of company is that ANYONE can post a comment. There are a lot o people that will post negative things about a business that may have never even done business with them.