Ar_home_b_search
 

(This is a retooled re-blog of a post I did back in September of 07 title Hey, what's your name - Wally Mart or Tiffany?)

When  I was moving back to Chicago from living and starting my Redesign/Staging business in San Francisco in the summer of 2000, I had a very difficult task of creating marketing materials that would speak to my audience and convey to them my "Menu of Services."   That spring, prior to moving, I had called a few old Associates and Real Estate friends to test the waters about my business service menu.  I got a shocking array of responses from "Wow, really- people in California pay people to do that?" to "What's HGTV? -never heard of it" to "You're going to charge WHAT - to do THAT?"

While I was working on this daunting task I read a enlightening article about consumer perception in the Wall Street Journal.  The article spoke of how by packaging a product correctly - Makes the actual product much more desirable and anticipated.

The article went something like this: The writer purchased three pairs of 7mm pearl stud earrings - A pair from Wal-Mart, a pair from Service Merchandise, and a pair from Tiffany's.  Each pair was appraised by a Gemnologist and found to be basically the same quality; BUT, when presented to a test panel in their store packaging - where each perceived differently. Well... guess which pair of earrings was perceived to be of the highest quality, were most desired, and thought of as the most valuable?

  Blue Box

You got it - The Tiffany pair. Any person that has either given or received jewelry from Tiffany's knows that the packaging is just "to die for," & is almost as good as the product itself. (And every girl that has ever received, has kept all that packaging,)  Of course you did - it has perceived value!

So... inspired by the article, and with a Tiffany Blue light bulb blazing above my head - I set off to create my new branding for my Home Staging portion of my business - The House Stager.   I created my tag-line for my business cards, and marketing materials to read "Creating the Perfect Package-"  It's all about the packaging...  I was very happy with myself, and decide to read the Wall Street Journal more - rather than People.

But guess what else happened from reading that article - Something far bigger and much better -  Along with one burning Tiffany Blue light bulb, another popped up along side it that said "That perfect packaging goes much farther than a tag-line or a business logo - IT APPLIES TO YOUR ENTIRE BUSINESS MODEL & THE BRANDING OF YOU!!!"

  • How you are perceived to your prospects, clientele and the general public propels how your business develops and is driven.  If you set your standards high, you'll attract the same "type" of clientele and business associations.
  • If your marketing materials such as business cards, brochures , head shots, etc... are of a top shelf quality - you'll brand yourself to the level of the top shelf. 
  • If you are creative, individual, original, ever-changing, and constantly educating and marketing yourself - You stand out from the pack., and once again attract other smart professionals and savvy clients with the same standards and goals as you.
  • If you offered products to your prospects and clients that are in-tuned to and available to their needs and desires, and are fully qualified, experienced and educated to offer and execute them - your clients will want, use, and buy those services.
  • If you price your services according to your high quality of education, associations, experience and service you provide - clients will not have a problem with your fees, or when you raise them.
  • If you market yourself correctly with your ideal client in mind, your marketing will work, and you will attract the same level of clients. 
  • By continuously offering high service and a good product - You'll never ever have to discount your services or offer incentives to get them.

         package          SO HOW DO YOU PACKAGE THOSE PEARL EARRINGS?

  • Are you the type who packages those earrings by leaving the earrings on the  black plastic display card (price syill on the back,) and throws them in an over-sized plastic bag, receipt included?
  • Are you the type who puts them into a generic white box with cotton, and puts them into a slightly smaller, yet still plastic bag, and staples the receipt to the bag?
  • Or are you the type that places the earrings into a small blue velvet tie bag (no price in sight,) then into a shiny beautiful blue box, which you tie with a satin white ribbon. Then slips that tied box into a sturdy, yet elegant blue gift bag, and then hands the receipt and a hand written gift receipt in an envelope to the recipient?

 

In the end,  it all comes down to how that package you offer is wrapped and presented.  How you package yourself and your services, is how you are perceived, respected, and desired by your clientele, associates, and colleagues, and visa-versa.

Celebrating her 10th year in the home staging, redesign, and decorating field, Julea also teaches and mentors talented individuals that would like to gain business and industry career education, or advance existing skills in this fast growing design field.  Visit: www.julea.com

 

 
Post is included in group: Home Staging 101
Post is included in group: Home Staging Resurce - HSR
Post is included in group: Realtors®
Post is included in group: Stage It Forward...
Post is included in group: The Art Of Marketing You

59 Comments on The Perception of You = $$$$

SEP
09
2008
217,962 Points 13 Featured Posts Outside Blog

This is an excellent post and also a great analogy to use for your sellers when helping them get their home ready to put on the market!

8:04am • #1
6 Featured Posts

Thanks Michael - I teach a staging course for Realtors here in Illinois and this analogy kicks off my training.

8:06am • #2
679,738 Points 18 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Glad you reposted this article.  The packaging is important  -- but the content must also deliver. 

8:08am • #3
159,858 Points Localism Sponsor Outside Blog

Great blog.  Thanks for the analogy and being so helpful.

8:08am • #4

I am always amazed at how much money agents spend marketing their listings but fall short in marketing themselves correctle.

8:10am • #5

Very good advice,  I have nocited this in my own purchasing patterns as well.  things purchased at a high end store are no more useful but just make you feel better then those purchased at a discount store.

8:10am • #6
6 Featured Posts

Joan - Love it!  Indeed. The inside has to match the outside -

8:10am • #7
16 Featured Posts

Hi Julea,

What a thoughtful and well-written post!  I have to tell you that I paid very close attention to everything that you said and questioned myself as to whether or not I fit into any of those 'less desirable' (hello Walmart) catagories!

I have to say, honestly, that I am probably closer to Target (or TAR-JHAY as those of us who are a little 'snootier' like to call it!) than to Tiffany's....I would say that I need to be more mindful of my marketing and that I certainly have something higher to aspire to!

Val

8:51am • #8
6 Featured Posts

Val, It's all about the packaging.  I tell my design clients all the time it's about mixing the rich w/the poor.  If you pair a few pieces of silver plate with the sterling, people think it's all sterling....  It's like wearing a St. John's suit w/cubic in your ears...

9:02am • #9
264,429 Points 23 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I love this post Julea - perception is reality in the minds of most people and you truly explained it well. Even when you're out and about and not necessarily in "business mode" you are still branding yourself and should remember that. I always say when you value yourself, others will too. This is an excellent and very informative blog and should be featured!

9:21am • #10
6 Featured Posts

Karen,

Thanks and just like a home, we only get one chance to make a 1st impression.

9:30am • #11
178,878 Points 20 Featured Posts Localism Sponsor

Very good stuff.  I have worked over the years to organize and coordinate my buyer and seller packages to make them look very professional.  I will say that most clients tell me that they do not get anything near what I give them?  I guess that shows why most of them stick with me to represent them.  Funny about the pearls, and yes, I still have my blue boxes.

 

9:43am • #12
960,938 Points 12 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Julea

The sets of pearl earring may be the same but the prices differ. Wal-Mart prices are low, Tiffany are high. What makes the differences is customer perception and packaging. Staging packages the property and rises the customers perceptions.

Good luck and success

Lou Ludwig

9:50am • #13

Very interesting stuff - not new, but a good reminder. Thanks!

10:05am • #16
2 Featured Posts

That is so true. Packing yourself and your service is everything, but you also have to perform!

10:41am • #17
16 Featured Posts

Julea (and all who read my comment above)...as I get notifications of new comments, I am beginning to realize that most people are interpreting the post as to what level their SERVICE is and I totally read it as to how a stager is perceived through their MARKETING!

When it comes to style and service, I offer Tiffany's caliber but in an affordable way so that EVERY house can be Staged 2 Sell!  I have purposely kept my prices within a certain range because there is still so much resistance to paying to have a house styled in order for it to sell quickly and at the highest price.  With the vacants (which is the majority of my business), it's very difficult to get most sellers to spend the money that is necessary to bring in furniture and props.  They can't see the value and think that the house will sell in spite of being empty....which it probably will, but that could take upwards of a year!  I see houses that I gave quotes for more than a year ago and they are still sitting empty and unsold...

Val

10:43am • #18

Hi Julea

I enjoyed your post and it is relative to virtually any business. Thank you!

1:16pm • #19

Wonderful post Julea! It really does apply to anything you do. I have bookmarked it to read and re-read again!

1:37pm • #20

Great post Julea ,easy to read and very usefull info ;)

2:33pm • #21
8 Featured Posts

Julea - Great blog!  It's funny, I was just having this same conversation with a friend about how sellers in Humboldt County do not see the value of staging.  They see it as an extra cost.  I guess that explains why there are no stagers in our real estate market, even though our market and many sellers would benefit from this service.  Regarding building my brand.  I'm slowly working on this.  So thanks for the great tips.  I'll keep them in mind :)

3:59pm • #22

Great Post Julea, you are a great writer.

4:17pm • #23
6 Featured Posts

Jessica,

I just returned from teaching the 411 on Staging Realtor course I teach way on down south in Southern Illinois near the Kentucky border.  This is a very rural area of the Midwest, and they stage down there and totally get it!  Be the Maverick !!! ( sorry couldn't resist the word...)

4:20pm • #24
214,785 Points 5 Featured Posts Called Shot Master

Julea ... very eloquent!!!!!  and you are right ... you keep all the packaging on a Tiffany gift! 

4:21pm • #25
6 Featured Posts

Thanks Daniel I'm going to cut and paste your response to my word shredding husband!

4:22pm • #26
469,553 Points

Perception indeed usually is reality. We should all make sure that our clients perceive us as we wish to be perceived. Great idea to discuss with those sellers in such a time that our market is a beauty contest!

4:23pm • #27
6 Featured Posts

Allen,

Not only a beauty contest but with a pedigree as well...

4:29pm • #28
145,354 Points 2 Featured Posts Localism Sponsor

The package is important! I will keep that in mind, as I have transferred to a new company and am re-inventing myself right now! Thanks for the great foresight!!!!

4:53pm • #29

Julea, very elegant advice! Perception is everything, high standards matter, and clients will notice and value you accordingly....I too, still keep my blue boxes...

4:54pm • #30
268,505 Points 1 Featured Post Outside Blog Attended Rain Camp Called Shot Master

Beautiful post Julea!  Intregrity, honor and honesty determine our success and the highest form of salesmanship is SERVICE! 

6:40pm • #32
164,356 Points 6 Featured Posts Attended Rain Camp

Great post!  In this day and age, our blog is also an extension of ourselves and how we package ourselves to the public.  Soon-to-be buyers and sellers can interview us by following our blogs, so how we write is also a kind of 'packaging'.

6:56pm • #33

Julia;

I love this article!

#1 -- Congrats on taking the risk in starting your business. I love reading success stories. It's always inspiring.

#2 -- I work in marketing and have for several years. I'm licensed, but... I just market and do referrals. Two of the BIGGEST issues I have with agents is that they don't realize what a BRAND they are and/or how to create it. I use the analogy that it's easier to put your brand in a box, complete, and pull from it as you need it. This makes working easier and faster, rather than trying to re-create the wheel on a daily basis. What happens? You look back and see how much your 'Brand' changed in such a short period of time. They lose valuable work time because of it. And... My second is that CONSISTENCY is so valuable. Tiffany's can wrap a package elegantly, we can't devalue the fact that they wrap it ever so perfectly EVERY SINGLE TIME. We all should attempt to do the same.

In business, we owe it to ourselves to work consistently and to create a package that represents the best we can offer. And, especially as realtors, we all need to wrap those pretty little houses into nice packages too. Using a stager is a great tool and a real time saver. It's the same reason why we use contractors rather than hoping we construct things ourselves. We also really need to make sure that our photos are professional. I never want to see a picture taken on a cell phone, from the car! We all can tell!! :)

Someone once told me: Be good at what you're good at and hire someone else to do the work you're not. You can only be good at so much. Do you want to be really good at one thing? Or mediocre at a lot of things?

So... I completely agree with you. Packaging, Packaging, Packaging. It goes a long way.

7:08pm • #34
1 Featured Post

Julea,

Great word pictures! Good stuff. Thank you.

8:22pm • #35
3 Featured Posts

Julea, thank you for the well written blog. You have planted a seed for me that will grow and grow!

8:48pm • #36

Julea, Great post. I just love the layout and content. But, I must say I do disagree. Do you go online to look for a home and not look at the price first? Do you go to your favorite store and buy without looking at the price on the item first? I think not. It drives me crazy when I go online to look for a service or item and they list every thing about them and how wonderful they are and why you should choose them but when you look for what is cost it is not there.

Yes, presenting a beautiful package is necessary, but coupled with your price so they can compare you, your work and your prices to others that is what this industry is about. When you ask for a bid from a contractor to do a job, you are asking for his price to do the work and you probably have 2 others bidding as well. Right?

8:50pm • #37

Consider your market!  If your buyers are Wal-mart (or even Service Merchandise) they won't go for a Tiffany Realtor. Nothing wrong with erring to the high side but a lot of folks don't want the perceived cost of the box! 

9:21pm • #38
102,091 Points Outside Blog

The RED ENVELOPE is proof also.  Have you seen how they package gifts?  It is great.

Staging can't be over rated!

9:56pm • #39

A thoughtfully written post, and one I thoroughly enjoyed.  Great tagline "Creating the perfect package".  Packaging and desire - the essence of what we create as stagers.  I am bookmarking this to reread in the future at business evaluation time.

10:20pm • #40
SEP
10
2008
1,007,109 Points 36 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I really enjoyed this post.   A few years ago, we redid all our marketing with a lot of this in mind.  However, I think there may still be some tweaking based on some ideas this post gave me.  Thank you.

1:36am • #42
623,977 Points 3 Featured Posts Outside Blog

Sometimes I'd rather save the wrapper more than what's inside, Julea. Eric Clapton's song kind of sums it up for me, too, "It's in the Way That You Use It". I suppose he could have said, "It's In the Way You Display It", too. I'm the type that leaves it on the card but removes the price tag. I believe in truth in advertising and wouldn't put a Neiman-Marcus tag on a Walmart dress. Great post. Hope your having a fine week.

1:53am • #43
143,363 Points Hit Router

Julea,

There is nothing like great packaging!  Thanks for sharing the article about consumer perception.  One's business packaging and self promotion would be ccomparative to how one would stage a home before presenting it to the market. As we would fine tune and prepare a house for the world to see, we need to prepare ourselves for how we are viewed by others.  It's all about the packaging! 

1:56am • #44
6 Featured Posts

Stacey, Thanks for your insight and I love how you voiced how a business in its life changes.  It is so important to be a breast of what your clients want, and make changes.

John, I have found beautiful products perfectly packaged at the dollar store.  If savvy, you can create beautiful packaging out of newspaper.

7:43am • #45
6 Featured Posts

Stacey, Thanks for your insight and I love how you voiced how a business in its life changes.  It is so important to be a breast of what your clients want, and make changes.

John, I have found beautiful products perfectly packaged at the dollar store.  If savvy, you can create beautiful packaging out of newspaper.

7:43am • #46
469,553 Points

Great post! This is one of the best I have read. Thanks for sharing!

8:22am • #47
204,082 Points 12 Featured Posts Localism Sponsor

Ok that was a great example of a good blog post here on ACtive Rain. Bookmarked.

8:38am • #48
275,527 Points 19 Featured Posts Outside Blog Called Shot Master

Julea: I remember the original post. I still have it bookmarked. This one is even better though.

I always aspire to Tiffany level service and marketing. My interior design business cards cost about $1 each, but boy do I get great treatment from sales people, even in the snootiest showrooms, when I whip out those cards. They are letter press and oversized and they really make a statement. I have had clients tell me they hired me because of my business card. That was the factor that tipped the scale in my favor.

For realtors that give me a lot of business, they always get a little gift from Tiffanys at Christmas. Also my interior design clients. That blue box makes a HUGE impression. It lets them know just how much I appreciate their business and loyalty, and they know they are dealing with a class act. BTW, Tiffanys has a lot of business appropriate gifts under $100.

Thank you for reposting/revising this. And congratulations on the featured post. Class will tell!

11:32am • #49
6 Featured Posts

Thanks Michelle for remembering it.  Part of my repost was to voice how perception is everything and how you package "you" can lead to greater success.

4:10pm • #50
202,236 Points 3 Featured Posts Outside Blog Hit Router

Julea, the difference between success and failure is how we handle the business end of our business so we have the clients to give the creative end to...you are a huge success because of you.  Thanks for putting it out there so eloquently.

10:52pm • #51
1 Featured Post

Julea - what an inspiring and motivating post.  Your insight is priceless.  You have me thinking about so many things in my business and in myself.  Thank you for sharing!

11:05pm • #52
SEP
11
2008
121,848 Points Outside Blog

Julea, what a wonderful, well written and informative post! 

5:43am • #53
6 Featured Posts

I'm off today to teach the Realtor Assocation the same perception today.  I teach the 411 on Home Staging, and have been for almost 2 years. At the end of the day they leaving with knowing how better market and package that home!!!

7:09am • #54
141,583 Points 2 Featured Posts Outside Blog

Julea, I love your blogs they are always very informative. Thanks for sharing all the info that you do!

8:42am • #55

Great blog Julea, some good things to think about.

7:57pm • #56
SEP
12
2008
243,154 Points 25 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Great post.  You are so right.  I try to keep the package concept in mind with all that I do. 

12:09am • #57
OCT
23
2008

Couldn't agree more.  I have been working on my packaging since the beginning and always get comments on how it all looks.  It is very important and your signature out in the business world. (ps, I still have that Tiffany's box in my closet and my husband doesn't understand why I still keep the box...............  :-)  Great post!

11:22pm • #58
OCT
24
2008
6 Featured Posts

Thanks Lisa, and SEE - If the packaging is fabulous, we keep it.  I just got a call from a possible client.  She has kept my card from a showcase house I did in 2003  !!!!  She need me to help stage her existing home, and then help make the just purchased one Fabulous.

9:03am • #59

What does the graphic say?

Leave a response…



(optional)
What does the graphic say?
 
Julea20

Julea Joseph Home Stager, Stylist Chicago Home , Interior Design

Chicago, IL

More about me…

Reinventing Space: Home Staging and Redesign

Address: 12125 S. 90th Avenue, Palos Park, IL, 60464

Office Phone: (708) 448-7500

Cell Phone: (708) 543-8597

Email Me

Click to play this Smilebox slideshow:


Links

Archives

RSS 2.0 Feed for this blog

Find IL real estate agents and Chicago real estate on ActiveRain.