We all know how important it is to work with professionals. Whatever industry you're in communication, honesty, and skills are going to be important. There are also some little things that can make a big difference. To me, one of these "little things," is when the loan officer shows up at settlement.
I like it when they show up!
I know it's not a make or break. And by then everything should be finished, rock solid, finito, etc.
It's a nice touch. It shows that they care. It shows that they're a professional. Most of all, it shows that they're accountable. I like it when they show up, and the ones I work with almost always show up. It's funny, this isn't one of the things I ask when we first start working together. I only work with great loan officers. And I make it a point to find out: who they are, what they know, how they operate, how they treat their clients before, during, and after the transaction, even how they treat their family, friends, and strangers for that matter. All that is important, but coincidentally, the ones I end up working with, they all tend to show up at settlement. And I think it's great!
Once or twice there has been some confusion with the loan documents. They are right there to explain it. Or even be the person to take action and get it corrected, if necessary. Settlement should be a formality. Something that's nice and smooth. But a true professional sees it through. Makes sure it gets done the way it's supposed to, the way it was promised, the right way.
I like it when they show up!
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