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Imagine it's Monday morning and you're in your local coffee shop picking up your morning espresso.  You're trying to decide on the grande or the venti when you happen to overhear the two women in front of you discussing an open house that one of them visited this past weekend.  She's excited about the home, but has some questions about the neighborhood and the commute to her office.  It so happens that you've also seen the home and that you specialize in the neighborhood they're discussing.  You politely introduce yourself, and spend the next ten minutes sipping your drink and answering the woman's questions.  Two days later, you receive a call from the woman and you have a new client.

Now imagine having that same experience online- where someone asks a question and you answer and you get credit for answering.  This is exactly what Zillow's new Home Q & A feature is all about.  It's a free service on Zillow where anyone can ask any question on any home (even the ones not for sale) and anyone can answer any question about any home.  Some of the most interesting answers to important questions about homes are locked up inside the heads of homeowners, agents, neighbors, and previous owners.  It is our hope that if a question is asked about a home, the community will rise up to answer it.  Any answers that you might give will tie back to your free profile on Zillow.  From your profile, customers can choose to call you, email you, or link off to your website- all for free.  Just imagine for a minute the prospecting opportunities this creates for enterprising agents.

Let's use a real-world example.  Let's say you're an agent who specializes in the Madison Park area of Seattle (a nice, upscale neighborhood).  Now imagine for a minute that a customer comes to Zillow, and leaves a question on a home they saw for sale in Madison Park.  With Zillow's Home Q & A you can jump in and answer that question for the customer.  And anyone who visits that home on Zillow will also see your answer.  When you do leave an aswer, we'll put a link from your answer back to your FREE profile.  From your profile, a potential client can learn more about your professional experience, see a history of the answers you've given on Zillow, check out your current listings (you've uploaded all your listings to Zillow, right?  It's free, and more than 20k agents have done it so far!), email you, link to your website, or even call you.  All those free contacts from potential clients are our way of saying "thank you" for providing great content to the customers visiting Zillow.  If you want to see a great looking profile, just click here

Another new feature launching today is called, "Tell Us It's For Sale".  This allows anyone in the Zillow community to let the rest of the community know that a home is for sale and it's asking price.  Here's how this might work for you:

Let's say you drive past a house in a neighborhood you know and see a "For Sale" sign on the front lawn.  You stop, pick up the flyer and give the house a careful look, mentally filing away a number of details for your potential buyers.  When you arrive back at your office you log onto Zillow to check some facts on the property and to check how the Zestimate compares to the $515,000 asking price.  When you find the house on Zillow, you see that it hasn't been listed as for sale.  You click on the "Tell Us It's for Sale" link on the page and enter the price.  Just like that, the home now appears as for sale on Zillow, and you receive credit as the person who reported it for sale by getting a link back to your free profile.  You can see a sample home with a link in the right hand column of the page to the person who reported it for sale here.

We built a massive database of Zestimate values to help consumers answer one question they face when thinking of buying or selling a home, but we've known all along that we could not possibly answer all of the important questions that owners, home buyers and sellers have about homes, neighborhoods, and the real estate market.  So, we've opened up Zillow's database of homes so that our large community of users could provide answers and better information.   We're especially excited about creating a way for agents to showcase their expertise to the Zillow community, all with the thought that it will lead to more business for you and a more vibrant experience for the Zillow community.

Additionally, today marks the launch of self-service Zillow EZ Ads, a low-cost and geographically targeted way for agents, other professionals and home sellers to advertise by specific ZIP code searches.  An ad takes a few minutes to create, can easily be bought with a credit card and costs just a penny per ad view.  EZ Ads can link to profile pages, homes for sale on Zillow, or external Web sites.  If you've ever thought about advertising on Zillow, here's a low cost way to test your ad in your own farm areas.  We think you'll find it more effective and affordable than many other types of advertising, including postcard mailers and newspaper ads. 

We hope you enjoy the new features and find them a free and valuable way to connect with potential clients.  Thanks in advance to sharing your knowledge and expertise with the rest of Zillow's community- we know it will takw time to build up the information on Zillow, but we're excited to be working with you to do it.

 

9 Comments on Zillow's New Free Marketing Tools for Agents

APR
04
2007
275,478 Points 28 Featured Posts Outside Blog
liability, liability, liability.  vicarious liability.
1:34pm • #1
156,776 Points 1 Featured Post Outside Blog Attended Rain Camp

"anyone can ask any question on any home (even the ones not for sale) and anyone can answer any question about any home."  All I can say is scary

Sandra

2:13pm • #2
937,644 Points 361 Featured Posts Outside Blog Attended Rain Camp Called Shot Master
Jeff, very interesting I must say. I think I will spend some time on the site exploring. If nothing else you get an A+ for innovation. As a REALTOR(R) I'm, programmed to be negative on these things but I have to say it is definitely worth my time to explore and form my own opinion. Thanks for sharing this info. Of course I've read it all over the web today but it's good to hear it from the horses mouth.  
3:27pm • #3

Leigh-

Can you give me some insight into your comment?  I'm guessing you're referring to the notion that a realtor could be help responsible for their answers, but I want to be sure before I answer.

 

Sandra-

I think at first blush a lot of the community sites out there today are scary.  What we've seen time and time again with other successful community sites is that a strong community takes care of itself and its members.  We'll have to see how it goes, but we think our community will do a good job keeping questions and answers relevant and on topic (plus we have our Good Neighbor policy in effect, as well as a customer support team that can review and remove all content as needed that is flagged for review).

 

Bryant-

Thanks for keeping an open mind- I hope you find the new features to your liking.  Please feel free to let me know what you think.

4:34pm • #4
548,980 Points 110 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Jeff...

I am still trying to wrap my head around all of this.

From what little I know I see the possibility for serious abuse of these new features. Know what I mean? 

Billie 

7:04pm • #5

Hi Billie-

What kind of abuse are you concerned about?  What we've observed is that strong online communities are very good at booting out those who aren't behaving properly.  As I noted above, we think our community will do a good job keeping questions and answers relevant and on topic (plus we have our Good Neighbor policy in effect, as well as a customer support team that can review and remove all content as needed that is flagged for review).  We will monitor this carefully so these new features are helpful to the community.

7:12pm • #6
548,980 Points 110 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Jeff...

Have you heard that old saying about 'open mouth insert foot'? Good thing I have small feet :)

Right now I am reading everything David has to say on Jonathan Washburn's post. I wish David had addressed Jonathan's post before I commented here. In all fairness I really do want to hear both sides of this.

From what I have read so far there seems to have been some kind of miscommunication going on? I will come back here with my concerns after I finish educating myself further.

I would rather not have my lovely feet in my mouth :)

Billie

8:14pm • #7
275,478 Points 28 Featured Posts Outside Blog

Hi Jeff-

In NC, we still have vicarious liability-wherein a seller could be held responsible for the words coming out of another person's mouth-EVEN IF THEY HAVE NO RELATIONSHIP-if the seller allows seller sub-agency.  It's the main reason I explain to my clients that they had better not allow anyone but me to represent them since they're responsible for what I say even if it's lies and they have no knowledge.  Seems to me that by allowing other agents or individuals to 'advertise' a listing-even if they're just notifying the public about a house for sale-that anything that person says could make the seller vicariously liable for what that person said.  Even if they've never met. 

Scares the hell out of me and should scare the hell out of every homeowner in North Carolina.  Heaven knows the lawyers don't need any more sources of income.  John Edwards will probably be delighted to discover a source of revenue to replace his lawsuits against big tobacco.

8:43pm • #8
APR
06
2007
344,541 Points 75 Featured Posts Localism Sponsor Outside Blog
If someone else enters my listings will their photo always remain on it?  Also, they had better be writing their own description and not using my photos or I will be peeved.  Are they also going to come back and change the price for me or mark it sold?   I really dont want someone else posting my listings anywhere.
5:16pm • #9

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Jeff Somers

Seattle, WA

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