How may I serve you?Hi folks. Earlier this week I re-posted an article titled "Does that 50 cents have to be on the HUD?". That post contained a comment about another REALTOR(R) giving the code to my lock box to a buyer, so the buyer could do his own final walk through. Maybe I should have reported the REALTOR(R) to his Broker or filed an Ethics complaint. But I didn't. This post explains why.

First, I list homes for sale in Poinciana Florida. That's what I do. I rarely work with buyers. Therefore, my business depends on other REALTORS(R) showing and selling my listings. With that in mind, my business plan has always been to "market" my listings to other REALTORS(R) and to give them as much incentive as I can to want to show my listings. My good reputation with REALTORS(R) is how I make my living. My listings get showings, because over the years, REALTORS(R) have learned that they can trust that my properties will be priced right, clean and easy to show. No surprises.

The REALTOR(R), in my previous post, had actually done a pretty good job up to the point of giving out my lock box code. I had a discussion with him about this and it will not happen again. I complemented him on the good job he did in getting the deal closed and hope to have many more deals with him in the future. We got through the situation with no bad feelings. 

Would this had turned out this way if I reported him to his Broker or filed an Ethics complaint against him? No. Absolutely not. He would never had showed my listings again and my future Sellers would suffer because of that.

So, here is a short list of the things I do to ensure that my listings are getting shown. Not only shown, but shown constantly by other REALTORS(R).

My listings are:

1. Priced right, always. I am an expert on pricing.

2. Clean. Very clean.

3. Easy to show. No appointment necessary and always on a lock box.

Realtors can count on me to:1. Answer the phone. If not, return their call quickly. 8-8 seven days a week.

2. Always be professional.

3. Never loose my cool. Ever.

4. Negotiate the deal without voicing my opinion. It's the Seller's deal not mine.

5. Assist them in anyway I can to get the deal closed.

6. Take the time to help them if they are new to the business.

7. Discuss issues with them upfront and not in a confrontational manner.

8. Always be honest.

9. Always stay focused on the end result, getting my Seller a check.

10. Thank them for a job well done and let them know I really appreciate them showing and selling my listing.

Now, doesn't all this sound better than filing an Ethic's complaint or "telling on them" to their Broker? My Grandmother was the most loving, most generous, most caring and most honest person I have ever known. If I did anything less than this she would look down from heaven and shake her stick at me. I would never want that to happen.

So remember, treat your fellow REALTORS(R) with respect. Help them if necessary. Be patient with "newbies", we were all one once. What say you?

 

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88 Comments on Increase Property Showings By Treating Your Peers With Respect.

20 Most Recent Comments Displayed Show All

SEP
23
2008
211,971 Points 4 Featured Posts Outside Blog

BB - great points to remember.  Thanks for the nudge.

You are certainly a professional - in all ways.  God bless.

11:39am • #70
125,435 Points 13 Featured Posts Localism Sponsor

Fabulous post, Bryant.  Sometimes I'm amazed at the hassle that other agents put each other through.  We all have the same goal in mind - to have a happy seller and a happy buyer when all is said and done.  Great reminders... thanks for taking the time to post it.

12:25pm • #71
166,015 Points 4 Featured Posts Localism Sponsor Called Shot Master

I think you made a judgement call...and one that will benefit both your own and your seller's bottom line.  Had you just ignored the situation and let it go, I would have been disappointed, but you personally took the time to continue fostering the relationship with the buyer's agent and let them know what was acceptable and what was not in future instances. Mentoring to other agents is a great way to reign them in without bringing them down.  I think you handled it just right!

12:29pm • #72
567,850 Points 26 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

That's great advice and very articulate. I've run into a lot of hysterical realtors losing their cool the past year or so, I think it has a lot to do with the pressure everyone's under.  But that's no excuse.

1:08pm • #73

Yes it all sounds much better.  I have had my issues with some of the local REALTORS of my area and could have made a big stink but I have turned the other check many a time and even offered to help people out more than a few times.

Nice piece of work, and I like your other blog as well.  I was wondering if you ever allow guest bloggers to send you an article to post on your other blog, with credit back to the author?  If so let me know, as I am looking to build some relationships and a more diverse link portfolio as well of course.

James Boyer
www.nj-realestate-agent.com

and yes I know that the link I put in this comment is no-followed.

1:26pm • #74

I hear you Bryant.  You know I read your list and one says "Never lose my cool. Ever."  I have had agents hang up on me, rant at me, whine at me.  Times are tough out there.....deals are falling through do to the economic problems and  agents are reacting with this negative manner.    I hope people read that and realize that doing such things won't change  the situation.  Good post. Thanks.

1:26pm • #75
2 Featured Posts

You are right. If you make a fellow realtor mad the will often avoid your listings.

1:33pm • #76
170,371 Points Outside Blog

I wrote a blog about other Agents not returning phone calls when I was a Newbie in RE and to AR.  I'm amazed that it is still an issue.  In this market, and business, we need to be respectful of one another.  We're all busy.

1:37pm • #77
231,708 Points 13 Featured Posts Outside Blog

It is no different than when you deal with that buyer or seller who completely and utterly frustrates you every time you speak.  We have all been there, right?  If you haven't you will one day and my best advice to you is KILL THEM WITH KINDNESS!  Some of my most difficult clients have been the best source of referrals!

1:41pm • #78

Broker Bryant - You are a honest and good hearted Realtor.  I would not have reported it.  We need each other to sell and show the listing.  You are a good hearted Realtor.

3:14pm • #79
1 Featured Post Localism Sponsor Outside Blog Attended Rain Camp

good for you for keeping an eye on the future - you let him know the error in his ways in a manner that maintains his dignity - and yours.

6:50pm • #81
SEP
24
2008
301,384 Points 55 Featured Posts Localism Sponsor Outside Blog

BB - Excellent points. Never burn bridges. We never know when we might need somebody to sell our next listing.  

1:00am • #82
193,796 Points 29 Featured Posts Outside Blog

I think you have to be a good judge of character to know if someone is making a mistake or IF it is their standard operating procedure. BUT...YES...I'd do the same thing in this case. GBU!

7:20am • #83
3 Featured Posts

BB If you had listings in NH I would not hesitate showing them to my clients and customers.

8:28am • #84
135,259 Points 3 Featured Posts

BB- I really like the way you handled the situation. I read your related post and could see how it could of become a matter of pointing fingers had you handled it differently. I have bookmarked the post  so I can review it from time to time as I need the reminder of who it is I am working with and for.

Best,

Scott

10:47am • #85
SEP
25
2008
199,383 Points 5 Featured Posts

What a great list!  Sounds like you handled the situation with that realtor well and instead of acting impulsively and reporting him to his broker, you looked at the big picture. 

12:17am • #86
405,340 Points 6 Featured Posts Localism Sponsor Outside Blog

What a super blog. Bryant I am amazed that you have the same figure as the Big Boy. I had imagined you are much thinner than he is or was. You know as in the burger joint "Kip's Big Boy" . I have not seen one of those in about 25 years. Where on earth did you find the picture?!?

Betina

9:26am • #87
SEP
26
2008
8 Featured Posts

Bryant - Your points are great!  I too wish more Realtors in my area would abide by them.  Yes, we should make an effort to list homes that will sell in today's market and definitely when it comes to negotiation - we need to be the professionals and work together regardless of how emotional our clients get on either side.  I too would be thrilled to work a transaction through with you :)

11:33am • #88
SEP
28
2008
1,047,568 Points 396 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Ok I can't keep up!!! As always you guys have left some great comments. It's really not that difficult to work together is it?

8:34pm • #89

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Bryant Tutas Broker/REALTOR(R) Tutas Towne Realty, Inc

Poinciana, FL

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Bryant Tutas-Tutas Towne Realty, Inc

Address: 628 Grand Canal Dr, Poinciana, Fl, 34759

Office Phone: (407) 870-9003

Cell Phone: (407) 873-2747

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