A follow up letter with a Customer Evaluation Survey can generate referrals from recent clients and associates. I have included a sample referral request below. I send a similar letter out to all of my clients, along with my own Customer Survey to make sure my team and I are maintaining our goal of 100% customer satisfaction. I have found that I get better response by including a stamped, self-addressed envelope with each letter. Dear Customer Name, My team and I want to thank you for the opportunity to work with you on your recent transaction. As you know, my business is based upon referrals. If you have family members or friends who you feel would benefit from the type of service you received on your recent transaction, please jot down their names and phone numbers below. My team and I will contact each referral you provide us with, and make sure they receive the same superior service we have provided to you. I have also enclosed a Customer Service Survey. If you feel there is any way we could have improved our service, please let us know. We are always interested in taking care of each and every client as though they were a member of our extended family. Referral Names and Phone Numbers: 1.______________________________________________________________ 2.______________________________________________________________ 3.______________________________________________________________ 4.______________________________________________________________ 5.______________________________________________________________ Thank you for your feedback and referrals! Do you see how this sort of letter can generate leads for you at virtually no cost? Try it out, and keep me posted on your success! Rob Wesler rwesler@hfplending.com 813.600.5488
 
Posted by Rob Wesler on 09/24/2008 06:28 AM   Comments (4)   Referrals in the Networking Channel   referral, referrals, building value  
Short URL: http://actvra.in/j7f

4 Comments on Client Referral Letter: Help Your Clients Send You Referrals!

OCT
11
2008

Thank you for the referral letter. Could you provide me a copy of your Customer service survey to add to this mail out. Thanks Todd
Todd E. Sabatini
11:33am • #1

What are you thoughts regarding sending this via email instead?

bob@cirealty.ky
3:47pm • #2
OCT
22
2008

Thanks for the referral letter . I want to ask also if you think this would work via email. Also you do not mind us using this form?
Samantha Lee Bell
11:09pm • #3
NOV
19
2008

This ia a great letter. I am looking forward to see what type of response it gets. I was wondering if I could get a copy of the customer service survey. That would help tremendously. My email is browm106@nationwide.com if for some reason you get spammed you can email me at hartleymegan25@hotmail.com

Thanks,

Megan
Megan
12:11pm • #4


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Rob Wesler

Land O Lakes, FL

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Harborview Financial Partners, LLC

Address: 2418 Raden Drive, Land O' Lakes, FL, 34639

Office Phone: (813) 600-5488

Cell Phone: (813) 892-3812

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