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REALTORS SUCK!!

By
Real Estate Agent with Crawford Luxury/KW Luxury International

 

[steps on soapbox]


Ladies and Gentlemen...I come to you today with a plea. A plea on behalf of all successful, career Realtors. A plea for all of you to help those of us that actually want to work and be successful in our careers to lend us your hand.

Please, when you take a listing (a listing that you're intending to properly and sell for your client), and when you put it on the MLS (the MLS that all REALTORS use to find the best properties for their buyers), POST MORE THAN ONE PICTURE!!!

I'm always astounded to see listings with one, grainy picture of the front of the home on the MLS. And 99.9% of the time you have one of those listings, the Days on Market is off the charts!! Do the math. We send these MLS listings to our buyers to review with many other listings and let us know which they'd like to see. Why on Earth would they choose your home to see if they have a hundred others that they can see more than just the front. If the house has a view, put a picture of the view on there. If the house has an outstanding kitchen, put a picture of the kitchen on there. PUT THREE!!! I know for a fact that most MLS systems let you post at least 16!! Some more. There's a reason for that.

Do you go into a listing presentation and tell your prospective client "OK, here's what I'm gonna do. I'll drive by the house tomorrow morning and take a pic from my car window (I've even seen one with the rear view mirror in the corner), post it on the MLS, put 'lovely house, won't last long' in the remarks and wait for the offers to come rolling in"? Does that work? Do sellers jump at that?

Some might ask "Why are you so worked up over this? Don't you want to stand out as a better agent?" While I'll agree that it's easy to succeed in a pool of sucky Realtors, there are a few reasons that it irritates me:

  1. We already fight stereotypes of being overpaid and not doing anything. Those of us that work our tails of and are successful still aren't seen as the professionals we deserve to be seen as. Agents that do this give sellers all the reason in the world to use the discount MLS companies over a true professional. Hell...I would too. They care just as little as sucky Realtors do, and cost less (assuming the listing sells, which it probably won't)
  2. You might have the perfect property for my buyers, but they'll never choose your listing because you didn't enter half of the info into the MLS that'd make my buyers want to take a look. Now I've got to drive them to the end of the Earth and back waiting for the perfect one to come up, when in fact it may already exist.
  3. You're taking money out of my pocket. If you know someone that wants to sell their home, but don't want to do any work, call me. I'd be happy to pay you a 25% referral fee (which is more than you'll get by listing and not selling it) to go away and let me do the job correctly. Look...I don't NEED more business, but if you're going to be lazy, I'll take it off your hands.

 

And buyers agents!!!! You're not getting off so easy. The last two listings I've sold have had buyer agents, but I had to sell the house for them. We're not in the business of unlocking doors. We're in the business of selling houses. I've gotten to the point that I almost have to show up at every showing to point out the features of the home to the buyers, as the buyer agent leans on the wall and says "whattaya think?" 

On one home, the buyers had a very young baby, but didn't want to make an offer on this house because the master bedroom was up. Halfway through the showing, during small talk, I heard her talking about being tired from all the midnight feedings and having to walk across the house to get their daughter at 2am. At that point I pointed out the nursery RIGHT NEXT to the master bedroom of this house. They loved the idea. The buyer agent loved the idea. It's something they needed, but hadn't considered, because their buyer agent just put them in the car and opened doors, without listening to their clients' needs. Sold them the home because it worked for them. They just didn't know it. If I wasn't there, it would have never happened.

And for the others that set up listings on my homes, make my clients clean-up and get out of the house and then don't show up or call, or the ones that make an appointment to show, get to the house and say "oh, my client didn't want a 5-bedroom, they wanted a 2-bedroom"...you suck too. LISTEN TO YOUR CLIENTS.

This business is all about how hard you're willing to work and how well you listen to your clients' needs.

If you're currently failing in the business, take a step back and look at yourself in the mirror. What are you doing wrong? Fix it and you can be successful, but don't drag the rest of us down with you.

[steps off soapbox]

 

Rob & Jeannie Steward - Realtors®
RE/MAX Advantage - Nashville, TN
We Work TWICE As Hard For You! - Ashton Group

Bravo! You're preaching to the choir here Kevin.   ;)

Sep 25, 2008 08:35 AM
Randall Schrader
Competitive Insurance of Dundee - Dundee, FL

All professions go through cycles, the people that need to go, GO and the pros sharpen the axe and get ready for the next cycle.

Sep 25, 2008 08:38 AM
Stephanie Pitel
Smart Referral Network, LLC - Glendale, AZ

I agree that many buyers will pass on listings that only have one photo of the front.  But, it's a balancing act.  I have also found that clients will rule out a home because of the photos when we know it's the perfect home for them (but the photos don't do the home justice).  In addition to multiple photos it's important that they are photos that showcase the home.  I've learned that magnets on the fridge and some mail on the counter aren't so noticeable when standing in the house but these things are VERY noticeable in photos.  Now it's habit to move those things before I take the photos.

Sep 25, 2008 08:47 AM
Kevin Crawford
Crawford Luxury/KW Luxury International - Boerne, TX

Very good point, Stephanie. In addition to having more photos, you have to make sure they're done right!

Sep 25, 2008 08:55 AM
Steve Wolfe
GFI Services LLC d/b/a RealKISS.com - Overland Park, KS

Kevin, I think you're right on target with your comments which are borne out by the facts found from analysis of various major MLS search Web sites, including Realtor.com:

  • More photos equals more buyer interest with listings that have 10+ photos enjoying a greater than 300% increase in the number of views and more than a 335% increase in the number of high quality buyer inquiries

Why would any real estate agent be surprised by this fact given the more than 80+% of people searching for their next home purchase online.

As an "outsider" (read non-agent/broker, yet seasoned successful businessman), what you're really talking about has several facets that are at the crux of what is putting increasing pressure on all agents with respect to commission fee levels and business growth -- How do you stand out from the competition? and What makes you truly REMARKABLE?  In my experience working with agents and brokers, if you're not REMARKABLE, you aren't REFERRABLE! 

This is the subject that I'm just beginning to explore on my blog and I'd welcome your thoughts and comments there!

 

Sep 25, 2008 09:00 AM
ama hender
Lone Tree, CO

 Head Banger I hate pulling mls with no photos, clients expect so much more in this information age.  Do your job and do your homework! I do not suck, I rock! 





Sep 25, 2008 09:19 AM
TIM MONCRIEF
Tim Monciref - Austin, TX
Over 2,000 homes sold…..

I was about to state for you to come up with a better and more tasteful heading, but I can't seem to come up with any others.  One of my favorite agents uses the term Bozos which may be bit softer. 

The bottom line is that it is too easy to get a license in any state.  Thus, the easier the industry to get into the more bozos you get.  There are some doctors and lawyers that I would throw into that category, but the vast majority are looked up to.

What is more mind boggling is that people hire them.   This is primarily because of the standards set by the industry.  Thus, the vast majority of the public feel that we have little value.  I have focused to stay in higher price ranges whereby I do not have to run into as many agent that do not have a clue what they are doing. 

I hire new agents that have no clue how to prepare a listing presentation or prepare a CMA or find properties on the MLS, or know what key websites, podcast sites, or blogging sites.....well crap, they do not even know what a podcast or a blog is.  None of this is taught in classes to get a license. Zippo, nada.  Getting a license is merely knowing real estate law and terminology and not application.  Until that changes, you will get the same.

I honestly believe that one should have a masters degree in Real Estate before being allowed to take a real estate test; and the test should be involving the entire process of being a REALTOR.  I moved from Texas and came back and had to retake my test.  I never had to use my calculator once.  The test is a joke.  The same was the case for my test in California as well as my broker's test in California.

We both know this is not going to change much in the future; so the only thing to do is to brand value as a benefit to consumers.  i.e. What is in it for the consumer?  Next, is too stay far away from lower valued homes.  I took a lease listing last month for $3500/month, so I thought I would get some type of quality agents. 3 lease offers.  None had credit reports pulled.  All had bankruptcies in the past 2 years.  All of them.  One had a 495 credit score.  I did not know that was possible.

It is what it is......we got in the used car business and half to show the world why we don't wear a plaid sports coat and polyester pants.

Sep 25, 2008 09:53 AM
Kevin Crawford
Crawford Luxury/KW Luxury International - Boerne, TX

I love the responses. It makes me feel like there's a chance for us!

 

I've been getting a lot of private responses about the title and negativity, but it's meant to get attention. Unfortunately there are a TON of horrible Realtors out there and the public has no idea how different their experience could be if they chose one of us that treated our profession like a profession.

 

Yeah...it may have offended one or two, but those are the one or two that need to get better at their PROFESSION (not job).

 

A lot of Realtors DO suck and there's no reason to sugarcoat it.

Sep 25, 2008 12:52 PM
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Kevin, the title did offend me but not because of the reason you mentioned (above comment).  I'm one of those real estate professionals who is doing their darndest to point out the value of a real estate professional to consumers.   There is much too much bashing of Realtors™ in the media, and I do what I can to counteract that.  How do I do it?  By being professional and doing the best job that I can for my clients.  Word of mouth speaks volumes. 

But for every step forward we take along comes another real estate agent that pushes us a step backwards by either their deeds or their words.

You give the public too little credit for being smart and savvy.  Most consumers today know how to interview and choose a more than competent real estate professional and demand an accounting for our work on their behalf.

Now I'm off my soapbox :-)

Sep 25, 2008 09:39 PM
Jane Page Thompson
Aiken Properties - Aiken, SC

(steps on soapbox)

We can beat our chests demanding respect, but until we demand more from ourselves by way of education and experience requirements and we enforce the Code of Ethics- unilaterally; we need to put up and shut-up. 

  • We need to petition NAR for more rigorous entrance requirements
  • We need to extend the Code of Ethics to all situations brought to light, not just if the injured party chooses to file, but ant witness must also file.
  • We need to hold ourselves to a higher standard and kick-out the ones that bring us all down.  The complaints are the same, some agents lack common courtesy and interpersonal skills and need to find other jobs.

We need to stop shouting into the wind and form a list of demands and take them to Orlando and demand change. 

Are you with me?

(steps off of soapbox)

Oct 01, 2008 05:06 AM
Artisan Custom Estates
Artisan Custom Estates - Alpharetta, GA

Speaking from outside the realtor profession, I have to note that most realtors I deal with in GA are all too eager to live up to the worst stereotypes realtors have accumulated.  They are often effective at selling themselves up front but the follow through is almost always a disappointment.  We have listed new homes with various agents and agencies and the theme of a sign appearing followed by nothing but waiting is ubiquitous.  At least those who are on Active Rain are embracing the future of the industry and are less likely to disappear.  Overall, I agree...realtors do suck (with notable exceptions).

Oct 22, 2008 03:12 PM
Sandra Carlisle (Ayers)
Berkshire Hathaway California Properties - Newport Beach, CA
Real Estate Marketing & Sales

More than one photo does not mean the same photo from a slightly different angle...  And newsflash!...could we possibly get a photo of the INSIDE of the house?  Unless of course you expect the buyer to live on the curb or front lawn???

Oct 22, 2008 06:27 PM
Daniel J. Brudnok, REALTOR
Berkshire Hathaway Home Services Fox & Roach, REALTORS - Exton - PA License #RS-225179-L / Delaware License #RS-0025038 - Downingtown, PA
SRES, e-PRO,ABR,GREEN,CSP

Kevin,

The true Professionals will rise to the top.....we have weeded many out w/the state of the business, however not all the "non's" have left and there will still be the issues of which you rant....

Oct 23, 2008 06:25 AM
Leo Vinteler
Stout Associates Realtors - Wyomissing, PA
Exqusite Service

Hi Kev, there was once a home for sale in my are at 5Mil, and it had no picture at all, it was on the market for 3 years,.. I don't know what came of it..There are many listing on my Mls with one picture and most agents don't care,,, try to explain to these agents about virtual tours...

Great post...

Nov 03, 2008 04:41 AM
Zohreh K. Romano
Coldwell Banker Residential Brokerage - Haverhill, MA

I once lost a listing to an agent in my area and when the listing was put on the multiple listing service, it had NOT only 1 photo of this gracious home, but the photo was cropped as in only half of the house was showing. After being on the market (mind you it was a hot market at the time) for months ... the house did not sell. The seller contacted me after the listing expired and basically asked why the house did not sell and I said well I feel it is important that you give the property its maximum exposure which also includes nice exterior and interior photos, open houses, so forth. WELL.... 2 days later the house comes on the market again with the SAME agent and there are photos and the house sold in a few weeks.

I feel that there are good agents out there, but there are also the ones that are sloppy that give the rest of us a bad name.

I must agree that there are customers out there who don't know the benefits of hiring not only an experienced agent, but one that would pay attention to small details like this.

I find all your points valid.

 

Nov 03, 2008 12:57 PM
Sylvie Conde
Sutton Group-Associates Realty Inc., Brokerage - Toronto, ON
Broker, Toronto Real Estate

Some of us go above and beyond every single day, of every single week, or every month, year after year.  We do our very best and we are GREAT Realtors.  Our clients are happy and they refer us to their family and friends.  Some of us only have referral business, which keeps us extremely busy.

Yes, some Realtors may suck, but this title and google are not going to give ANY of us a good name.  This title is not going to make consumers feel very good about ANY Realtors.
Consumers will look at this as all Realtors being equal - they all suck (which is not the case). 

I don't think this is the message we want to get out to the general public, even if we all know that SOME Realtors suck.

Nov 04, 2008 12:44 AM
Kevin Crawford
Crawford Luxury/KW Luxury International - Boerne, TX

The title was meant to get attention, which it did. The post itself is a defense of good Realtors and if the consumer reads more than the title, maybe they'll decide to interview a little more heavily. That would benefit us Realtors that choose to excel at our profession.

 

Most Realtors DO suck. Consumers need to know the difference between a good and bad Realtor. If something ruffles a few feathers, it's probably true.

Nov 04, 2008 12:56 AM
Lisa VonBargen
Photography7522 - Estes Park, CO
Estes Park Real Estate Photographer

You stay on that soapbox! There needs to be pressure like yours on the sucky realtors who take bad photos, enter inaccurate information into the MLS and aren't straightforward in negotiations.  They give the entire profession a bad name.

Nov 04, 2008 01:26 AM
Real Estate Kareer - Sara Kareer, CLHMS
Re/Max Real Estate Centre Inc., Brokerage - Mississauga, ON
This Kareer Helps You Build Real Estate Wealth


Unfortunately, by the time the consumer realizes he/she has a sucky realtor, its often too late and they cannot get out of their Listing or Buyer Agreements.  Consumers must do their homework and weed out the good realtors from the bad ones.

Excellent post!

Nov 04, 2008 02:52 AM
Pam Simpson
Bob Leigh & Assoc., LLC - Senatobia, MS
GRI, Broker-Assoc.

Oooh- the 1 picture thing.  I hate that.  I usually find there are 2 reasons for only 1 picture:  the agent does not know how to work a digital camera or multiple pictures would just turn potential buyers away.  I remember going into a house and when I got to the kitchen I realized why there were no pictures of it on the MLS.

Nov 04, 2008 03:47 AM