Email has undoubtedly improved our quality of life when it comes to business and personal communications. I understand that today there are more than 25 million workers connected by email servers.
The informality of the email is certainly a trade off for convenience. With email technology comes a certain level of risk. One of the things we all need to be careful with is how the recipients of our emails distinguish between the Intent and the Effect of our communication.
Sometimes the intentions of our communication can be honorable but the effect disastrous. We need to be conscientious of how we bold, italicize and underline in the words we wish to type. I guess as humans we are wired for one-on-one personal communication. I am not certain we are fully programmed for change just yet!
Then there is what I would call Keyboard Courage. I can almost hear Andy Rooney asking "Have you ever notice how people gain courage when they are behind the keyboard"?
I am sure we all have at one time or another been a recipient of an email when someone had increased courage, almost a super-natural strength, when communicating via email....
A a rule of thumb performance or other touchy issues should be handle in person, not from behind the terminal.
Has this happened to you?
-Meg
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