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Zillow.com: The Insidious Premise That Invades Your Privacy

By
Commercial Real Estate Agent with Matthews Capital Markets NMLS 2415712

Two great posts on Sellsius that get the old noggin working this weekend:

The Human Listing Site: Zillowfying Your Privacy Under the Guise of Transparency

This tongue in cheek entry suggests that in the interest of transparency, a site could be created compiling all public information about individuals.  Did you get thrown into the pokey in college?  Posted on the net. It brings to light the loss of privacy that technology breeds.

Is Zillow Using Our Homes As Bait?

This article attracted a lot of discussion about Zillow's insidious premise; you aren't entitled to privacy about your asset.   Anybody, anywhere can reveal issues about your property.  Good commentary from lots of people here.

A quick digression so you understand my motives with my Zillow 180:

I noticed that one commenter on Sellsius questioned my credibility since I've done a proverbial 180 on the Zillow issue.   I don't blame him one bit.  My very public endorsements of the new Zillow features would beg that question. I answered it this way:

He said:The hard sell approach is wearing on the credibility

I replied:  That’s potentially true, Landed Gentry. I recognize that. I am an overly enthusiastic person and that is often my downfall. I think Zillow has tremendous potential as a marketing tool for Rs and LOs if approached correctly.

I am an active marketer of loans. I’m not a tech guy. I originate every single day and teach 5 others how to do this job. I’m a back-slapping, garrulous, hand shaking sales guy. I go at something hard when I think it has value. Having disclosed that to you, it might explain my motivation. Take my “endorsements” with a grain of salt; I’m just a salesman who thinks he found a cool way to market.

FWIW, my overly enthusiatic activity in Zillow in my home zip code resulted in a slap on the wrist from the Z-folk.

So here's my thoughts about what Zillow.com did with these new features;  they capitalize on an insidious trend (in the sense that it works in a stealthy manner).  Insidious but brilliant.  Zillow.com capitalizes on the technological advances and the byproduct is a loss of privacy.  It's been happening for centuries, though.  Consider these insidious opportunists who capitalize on the loss of privacy:

I'll start with the Roman Empire around the Common Era.  The censors compiled census data which could be "bought" by merchants. In the mid 1300s, one of the byproducts of alchemy was the study of chemistry and medicine.  This allowed people to be stratified by health conditions, benefiting society as a whole but exposing personal issues to neighbors. Fracastoro advances epidemiology in 1546 alienated the diseased even more.  300 years later, Louis Pasteur righted that wrong

The Chinese did it in 1040 but Johann Gutenberg advanced movable type so we could mass produce rumor about virtually anthing via the handbill. Samuel Morse started a telecommunications boom in  1837 allowing private information about your neighbor to be transmitted across the country almost instantaneously. 40 years later, Alexander Graham Bell, created gossip lines. The automobile invaded the privacy of country folk everywhere in the late 19th century. 

I think you can get my drift. 

Technology is moving faster and spreads insidiously (in a sense that it is fast and stealthy).  Personal privacy is almost always the byproduct of a technological advance.  It seems lousy at first but society can benefit as a whole.  I am amazed at the power information could have to reduce costs to consumers.  

If the NAR hordes market information and some bright guys choose to create a new market with the help of market participants, can that be a bad thing?

Comments(22)

Anonymous
jf.sellsius
The issue in the Zillow Bait post goes beyond privacy.  Read the comments and you will see.
Apr 06, 2007 06:47 PM
#3
Anonymous
Anonymous

Below is the link to the post.  John Novak's comment is relevant to the issues we see in the Sellsius post: "Is Zillow using our homes as bait."

http://tinyurl.com/296eh4

Apr 06, 2007 06:52 PM
#4
Deborah Burns ~ Seattle Real Estate Agent
Realty Executives -BRIO - Seattle, WA

As privacy is eroded and sold on-line, a new opportunity for the entrepreneur forms who can provide, for a price, services to protect privacy!   Don't want your home open for public scrutiny, sign up for Zillowvacy or  Zillowcurity!  The arms race has become the information race.

Nice historical perspective...

Apr 06, 2007 07:03 PM
Teresa Boardman
Boardman Realty - Saint Paul, MN

Brian - I also got the preview of the Zillow site but have not written a post mainly because I knew that you all would. - - I don't feel as though I can add value - -   I am facinated by Zillow's ability to use viral marketing.  I also wonder if people really want to go out there and talk with each other about houses.    I am watching and looking to see how the general public responds.  i have not claimed my listings but am keeping an eye on them so that the reputation of these properties does not some how get damaged.  I

Apr 06, 2007 10:55 PM
Chris Tesch
RE/MAX Bryan-College Station - College Station, TX
College Station, Texas Real Estate
Brian, great commentary!  I think we're all allowed to get enthusiastic about a tool, and subsequently decide that it isn't the best thing since peanut butter.  Same with Zillow.  I believe, like Teresa, that it bears watching, but I don't think it's going to revolutionize real estate.
Apr 06, 2007 11:16 PM
Jay McGillicuddy
Berkshire Hathaway HomeServices Verani Realty - Exeter, NH
Real Estate Broker
Enjoyed the history lesson but Zillow really hasn't made it's way to New Hampshire yet. Most of the homes I found in a search were from Massachusetts. I'm sure it will be here before we know it.
Apr 06, 2007 11:18 PM
Luke Constantino
Brooklyn/Manhattan Real Estate - Brooklyn, NY
Residential/Commercial Real Estate Brooklyn NY

I feel so violated!!!

Honey, get me a towel...

I think we need to call the proper authorities!!!

Apr 06, 2007 11:35 PM
Wayne McMullan
Royal LePage ProAlliance Realty - Belleville, ON
Quinte Real Estate
I don't know what it's like elsewhere but here in Ontario homes listed on Zillow (if it was available) as well as MLS listings are all considered advertising by the provincial licensing council, RECO. If the ad is misleading or false (as in it's not your listing), the REALTOR who placed it can be charged. In my opinion, it's not worth my license. Besides, on all our listing agreements there is a box to check which states that the listing brokerage has exclusive right to advertise the property, sounds like other areas could use this.
Apr 06, 2007 11:56 PM
Carol Spengel
Prudential Rubloff - Wheaton, IL
Wheaton IL

Hi Brian,

I'd love to know what Zillow said to "slap you on the wrist."  I thought they want more exposure?  It seems odd to then tell you to cool it.  Love the history reference - it seems we have some similar interests.  Sherry

Apr 07, 2007 12:19 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services
I don't know all the in's and out's of zillow and need to take a further look at this -- however, I think the seller should have control over how, when, where and what information is made public --  the seller's agent with the seller should deterimne if they want the listing to be displayed by other agents -- it is all about dislcosure and informed consent -- We have to remember that ultimately it is the seller who has the right to make these decisions, given they have all the information.  I do have a bigger problem with 3d parties being able to comment on  properties/sellers -- I think this is going in the wrong direction and is dangerous.  I hope Zillow will rethink its policies.
Apr 07, 2007 01:42 AM
George Tallabas
RE/MAX Advantage - Nampa, ID
Idaho Real Estate
Brian...I have written before and it is no secret that I am not a fan on Zillow and I feel other subjects would profit members much better but I am glad you wrote this post.  I don't know of many out there that want their privacy invaded and I don't see the general public embracing Zillows new system.  As for listing properties on Zillow.....I posted all my listings on Zillow 3 months ago and received one link to my site from Zillow in that time frame....my own!  In the same time frame I receive over 100 links to my site from Craigs List and have made 3 sales directly from Craigs List since January 1st.  Need I say more?
Apr 07, 2007 01:45 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Loved ths history lesson, Brian. Is it fear of the unknown, or the threat of reality. Don't know yet...this bears watching. Will consumers respond as Zillow hopes? The jury is out.

Jeff

Apr 07, 2007 02:28 AM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

Let me offer another disclosure to all of you.  I do not operate in a closed or exclusive market in my business.  Mortgage choices to a consumer are not protected by the exclusive agreement a Realtor has when listing a home.  My comments and opinions are fueled by that open market in which I operate.

A consumer has the option to have 3-4 mortgage applications competing for the business up until funding whereas a consumer freely gives up that option in an exclusive listing agreement with a Realtor.

If exclusive listing agreements were banished, would there be more or less Realtors? 

Apr 07, 2007 08:13 AM
George W. Miller
Keller Williams Realty - Naugatuck, CT
Naugatuck and Beacon Falls Real Estate
I can't get my arms around this but its intriguing. I doknow that, in general, I am in favor of less regulation and control of the industry. Times they are a changin.
Apr 07, 2007 11:50 AM
Carol Spengel
Prudential Rubloff - Wheaton, IL
Wheaton IL

Hey Brian,

I'm not a mortgage broker, nor could I ever be one.  I love the mortgage people I work with because they always do such a good job for my clients.  I also don't know exactly how much time and money you spend on each client from start to close, so this is in no way an affront to your job or profession.  I would like you to understand why Realtors are "protected by the exclusive agreement a Realtor has when listing a home."  Just like you, we do not get paid until the home closes, period. 

However, please let me tell you how I spend my own money to market the customer's home from the moment they sign the exclusive listing agreement:  hiring a staging expert, scheduling a virtual tour, creating an individual web site, creating of a YouTube video, creating of promotional material, monthly newspaper advertising - single ad per home, 2 weekly newspaper advertisements - with other office listings, extra signage, realtor.com fees, etc. 

This all costs money.  The customer signs the agreement and I provide these services.  If I am unable to bring in a buyer and close the deal, I do not get paid and I also do not get reimbursed for the marketing.   This is a business and I run it like a business.  Why would I spend my own money to market a home that 4 or 5 other agents are also marketing?  Sherry

Apr 07, 2007 01:46 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

Why would I spend my own money to market a home that 4 or 5 other agents are also marketing?

Good point, Sherry.  We spend anywhere from 8-10 hours on a loan sometime to be "priced out" at the end by someone taking advantage of our expertise.  We incur more of the fixed costs a real estate agent has that you transfr to variable costs.

You play into my point.  How many Realtors would stay in business if exclusive listing agreements were banished and you competed like mortgage companies do?   

Apr 07, 2007 03:13 PM
Carol Spengel
Prudential Rubloff - Wheaton, IL
Wheaton IL
We do compete in the open market.  We can spend anywhere from 6 - 8 hours creating a CMA and competing with other Realtors to get the business.  At some point, the customer needs to make a decision and pick who will market their home.  That's where the exclusive listing agreement comes in.  Would you be willing to spend upward of $800-$1200 (hard cash, not time) on each client without something in writing? 
Apr 07, 2007 04:08 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590
Don't spend the cash, Sherry.   Charge it upfront like mortgage brokers do.
Apr 07, 2007 04:38 PM
Carol Spengel
Prudential Rubloff - Wheaton, IL
Wheaton IL

Brian, do you mean having the customer pay some inadvance for the purpose of marketing or do you mean putting it on my credit card? 

If any other real estate person has asked the customer to pay upfront for marketing, I would love to read a post on how you position this during your CMA.  Sherry

Apr 08, 2007 02:14 AM