If like me you were trying to use your phone during or after hurricane Ike and were surprised to have no or a poor signal for days then keep on reading.
Not long after the hurricane had swept through I needed my phone for an emergency. It didn't work. I didn't have time to deal with it so I put my phone on roaming and sent out text messages instead. Even on roaming I was lucky to get a signal for at least 4 days after the storm.
Yesterday I got a bill in the mail from Sprint. It was $484. Twice my usual bill. As if I needed to be punched in the gut by my cell phone provider after everything else I had been through!!
Well, after taking some deeeeeep breaths we called Sprint. Much to my surprise they credited us a little over $200 for the extra charges for roaming during and after the storm.
The CSR told us that Sprint was more than willing to help those that were affected by the storm who had to put their phones on roaming when the Sprint network was not available as usual.
So I am sending out this message to all of you who might be getting a similar bill in the mail. Call Sprint, tell them you were in the area hit by Ike and see if they will help you out. You will have to provide some information, will have to prove you were in an area that was affected by the storm but the time you spend will be worth it I am sure.
It never hurts to ask.
Thank you Sprint!!
Cheri, I have Sprint also and have been very pleased with their service. Our son is in Iraq for his second tour and they have been great about putting his phone on military rest. Last time when he came back for his R & R they didn't even charge us for that two week period. That is coming up again so we will see how this time goes. I already have roaming on our phones so don't expect extra charges but it was frustrating after the hurricane. Amazingly our land line was working.