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8 Rules For Good Customer Service

By
Real Estate Agent with Keller Williams Realty

Good customer service is the lifeblood of any business. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers/clients.

1) Answer your phone.

2) Don't make promises unless you WILL keep them.

3) Listen to your customers/clients.

4) Deal with complaints.

5) Be helpful - even if there's no immediate profit in it.

6) Train yourself to be ALWAYS helpful, courteous, and knowledgeable.

7) Take the extra step.

8) Throw in something extra.

If you apply these eight simple rules consistently, your business will become known for its good customer service. And the best part? The irony of good customer service is that over time it will bring in more new customers/clients.

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