I know I have blogged about Customer Service before but everytime you turn around, you are having either a great or not so great experience! I recently had the pleasure (?) of driving a rental truck from Philadelphia to Orlando with my girlfriend of 9 years. We thought it would be a good test of our relationship! (we passed with flying colors). The trip was not bad at all. Took 2 days and although it was 1000 miles (I drove 955 of it), we looked back and thought...not too bad.

We stayed at a Hampton Inn in North Carolina, about 25 miles from South of the Border. There was a man asking about the rates in front of me and when he asked about other motels on the same strip, the desk clerk said, I have no idea, the Night Audit does the call arounds. WRONG ANSWER...Wouldn't it have been nice for him to say, "if you give me a minute, I would be happy to call a few places for you." The customer may have said, oh it's just a motel.

Do we sometimes get caught in this as Realtors? Oh, it's just a $50,000 piece of land, it's just a foreclosure, etc..

If we practice customer service at all times, we can take care of every customer...even if we don't want to take their $20,000 listing.

The big picture and exxperience has told me that the owner of the $20,000 piece of land also lives in a $300,000 house. He has friends and family and maybe a business. Don't sell yourself or your business short. Also, don't be afraid to refer someone. If handled well, you might even get a referral!