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The Wild World Web

By
Real Estate Agent with eXp Realty WA 47927

WWW cowboyAs a listing agent it is your responsibility to do everything legal, logical, and laudable to find a buyer. That can include letting other agents advertise your listing. About a year ago I began advertising other agents' listings on my website. I selected properties that I found attractive for one reason or another. About two out three agent answered "No" in their email answers to my request. The Northwest Multiple Listing Service (NWMLS) has a rule that permission to advertise another agents listing must be granted in writing - email will suffice.

At the time I thought those agents who said "No" were not acting in their clients' best interest. So when I was asked by a local broker if they could advertise my recent Redmond listing I cheerfully replied "Yes." About a week later I sent another email to the same broker withdrawing my permission. What had happened?

As part of their service, a company called VisualTour, will submit a listing to several real estate portals, including Trulia.  Two days after I uploaded the Redmond home VisualTour I checked Trulia and, there was my listing and the VisualTour of the Redmond home.  My client, who watches my marketing efforts very closely was pleased. Imagine then, when another two days later he sent me an email saying: "...the Trulia listing does not map correctly anymore because the street address repeats the street direction NE (NE NE). I checked, and sure enough, he was right.

What I noticed next was that the VisualTour was GONE! Reason: the broker who was advertising my listing had submitted it to Trulia and replaced the earlier version. They also had made the NE NE error which they denied saying that they simply got the information from the NWMLS without human interference. Well, I know for a fact the MLS will let you only input the Street direction once from a pull-down menu. So the NE NE remains a mystery.

Another aspect of this is the identification of the listing agent/broker. While IDX feeds from NWMLS must state the Listing Office, this does not apply to advertising. So not only was Brio Realty and Gerhard gone from Trulia but, to the average person, the listing had become identified with the advertiser

As I write this the home is no longer on Trulia. I've asked the people from VisualTour to submit it again. I am tempted to submit the listing myself but that may just cause more confusion.

When someone asks you next time if they can advertise your listing, ask them: WHERE?

                                                                    Ade House                 © 2007, Gerhard N. Ade

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Seattle Area Real Estate

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Patrick Harfst
Realty Executives - Phoenix AZ - Gilbert, AZ
We get calls rom consumers, about our listings, posted on sites we have often not even heard of, much less have any control of. This is part of the reason many large & medium sized brokers are looking to start their own MLS... The problem is made worse when our sellers see an outdated list price, but we have no way to correct these sites. The webmasters pulled a "feed" once, and simply want to generate lots of hits... They are just looking to steal our bait and fish upstream...
Apr 09, 2007 04:53 PM
ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA
I'm back.  Let's have coffee.  I'd like to talk to you about "finding buyers".  What if you've brought 60 buyers and none want the house?  Don't think it is my job to keep bringing more and more of them.
Apr 09, 2007 05:00 PM
Danny Smith
DISCOVER TEXAS HOMES - Round Rock, TX
Gerhard, Here your allowed to advertise another listing and all that is required to make it legal is you have to leave the listing brokers name on the listing.....not their phone number! You don't even have to ask for permission. Sometimes it does make the phones ring in the office.
Apr 10, 2007 12:43 AM
Ed Bartley
Executive Realty - Brio - Seattle, WA
What has happened to being an ethical person and in this case an ethical real estate agent? We as real estate professionals are supposed to be above such underhanded tricks as Gerhard has described. Would these unethical agents like their listings twisted around and misrepresented? I think not. So why do this to one of your fellow agents? We all know that we must have the permission of the listing agent to put a listing on our own web sites. It is really stretching this permission when you put someone elses listing up on a third parties web site. You, the listing agent did not give permission for you to put the listing on a third parties web site. I wonder, what motivates someone to do something like this? is it greed, wanting to look good to ones peers, or to ones broker? The NWMLS and the Association of Realtor's should be helping to police this and other issues. Unfortunately, they seem to busy trying to preserve their own jobs rather than serving the industry they claim to be supporting. I think it is time for those of us that value what is right and wrong to start yelling loud and clear that we want ethics to become an important part of our profession. 


Apr 10, 2007 02:04 PM
Mario Levesque
Advantage Avenue Real Estate - Wesley Chapel, FL
Tampa Realtor

Gerhard,

I sent my feed to Trulia and took a couple email for them to adjust the info and put me on the map.  It looks like the site is a work still in progress.

Apr 10, 2007 03:32 PM
David L. Britt
Platinum Realty, LLC - Olathe, KS
MBA
Are you promoting other listings in your area?  Do you post FSBO's as well?
Apr 10, 2007 04:40 PM
Gerhard Ade
eXp Realty - Seattle, WA
What sets me apart, will set you apart.

Ade HouseDavid - not sure if I understand your question. If I don't have any listings myself I will feature two Brio Realty listings on the home page of GNAde.com, my main website. Obviously, I get the agents' permission first. And I don't post these listings anywhere else.

Mario - you are right about Trulia, they need to iron out some of the wrinkles.

Ed - thanks for taking that position.

Danny - here in the NW, once you have permission to advertise you don't have to mention anything about the listing office/agent 

Thank you all for your comments! 

Apr 10, 2007 06:19 PM
Stefan Scholl
Buyer's Broker of Northern Michigan, LLC - Petoskey, MI
Northern Michigan Real Estate
Very interesting post, Gerhard.  As an exclusive buyer broker, I do not accept listings.  Prior to the advent of IDX, I requested permission from a couple of agents to advertise selected listings on my highly trafficked website.  They treated me (who was at the time new to the real estate brokerage business) as if I were from outer space.  At that time, I didn't realize that fiduciary duties oftentimes take a back seat to a listing agent's own pecuniary interests.  Real estate, you gotta love it!   
Apr 10, 2007 06:52 PM
Greg Cremia
Shore Realty of the Outer Banks - Nags Head, NC
The old way of thinking that any advertising is good advertising, yes, that is now old thinking, has to be rethought. With so many business models out there we have to be sure exactly what is in out clients best interest.
Apr 10, 2007 11:55 PM
Kristal Kraft
Novella Real Estate - Denver, CO
Selling Metro Denver Real Estate - 303-589-2022

Gerhard ~ you good intentions turned into a nightmare.  I wonder why that happened and who is responsible.  Too bad for all.

kk

Apr 11, 2007 12:06 AM
Christy Powers
Keller Williams Coastal Area Partners - Pooler, GA
Pooler, Savannah Real Estate Agent
Wow...what a great post and a great story. I was wondering how advertising others listings would work. that would be simply horrible.
Apr 11, 2007 01:58 AM
Joe Peffer
Delicious Real Estate - Columbus, OH
Columbus Homes Blog

In Ohio, the rules read like this:

  • (G) A licensee shall not advertise or alter any informational part of a listing of any property, that is not listed for sale, lease, or exchange with the licensee's broker or brokerage, unless:
  • (1) The licensee has first secured written permission of the owner or the owner's authorized agent and fully discloses in the advertisement the name of the listing broker or brokerage as provided in paragraph (G)(2) of this rule.
  • (2) Where such permission is granted, a licensee advertising property, that is not listed with the licensee's broker or brokerage, shall disclose that fact, in the same or larger size type as the type used to describe the property, and the name of the listing broker or brokerage.

It's difficult to talk about a new property on the market that maybe you've shown or you know will interest lots of potential buyers on your own blog if it's not your listing. In Columbus, other Realtors are very likely to NOT allow you to do anything with their listing for reasons mentioned above. While I can't blame them to a degree, I would like the ability to say something like: "Take a look at this three bedroom brick home that just came on the market this morning. It's a great location and it's priced fairly" --with an accompanying picture of the house.

The picture itself, oddly enough, is fine if taken by me from a public street but the rest is a no-no unless you've got permission.

Apr 11, 2007 02:28 AM
Chris Tesch
RE/MAX Bryan-College Station - College Station, TX
College Station, Texas Real Estate
Excellent advice, probably need to review the information carefully as well!!!
Apr 11, 2007 08:05 AM
Bill Sauneuf
John L. Scott Real Estate / Yelm - Mount Vernon, WA

Gerhard,

I tend to work both sides of the fence on this. I do a lot of advertising of other agents listings (of course I get their written permission first). However, I almost always stick with agents that I know.

I usually only grant permission to agents that I know as well. This does limit my exposure a bit, but I had a similar experience with someone that advertised my listing, but then didn't keep it up to date, even when I informed them of a price change.

I say "Stick to the familiar peple in your world and things will be good... and you'll get free exposure for your listing..."

Best regards,

-Bill
Bill@Sauneuf.com
http://www.Sauneuf.com

 

Apr 11, 2007 11:55 AM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS
You not only need to know WHERE they are going to post/advertise/expose your listing, but HOW. I'd ask for a copy of everything they publish, just to be sure everything is portrayed correctly. There could be a liability issue if you allow them to publicize it, but don't verify the accuracy.
Apr 11, 2007 01:17 PM
ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA

There is one Company who always sends an auto generated email every time you list a property asking if they can advertise it.  Based on bad comments from consumers about how they harass anyone who shows an interest in the property, I do not give that permission. 

You have to know who is asking and trust they will not only respect your seller by advertising it well, but also respect the callers who ask about it.  If they get the call instead of you, will your seller be represented well by that company when a buyer calls?  Not always.

Jun 15, 2007 07:54 PM