I really do not like the term "assistant."  All too often, it conjures up someone with very little authority, answering to the chief decision maker, and some possibly less qualified to help with my concerns.  Therefore, when it was time for me to find help, I removed "assistant" from my lexicon and started the search for a partner to help me grow our business. 

Today, thanks to the popularity of my blog, national notoriety thanks to my many widely-read interviews, and personal referrals, I am stretched a little thin and the high quality service I like to provide for my clients was beginning to suffer.  In addition, I have always pride myself on prompt, courteous, correct responses to inquiries as well as having the ability to handle any situation, anytime, anywhere.  However, this too was becoming an issue.  Therefore, began to search for those whose talents in two critical areas I was weak in and I want to share them with you too.

Joli McMillan is our Home Search Director.  While the internet can provide lots of information, it lacks a certain human touch and feel.  Joli will provide that to our clients at just a phone call, email, or instant message away.  Her role revolves around assisting our clients in setting up a search that will yield the home(s) they are looking for.  No longer will buyers have to needlessly waste time searching multiple internet sites, potentially missing out on their dream home.  In addition, Joli will assist buyers in qualifying for a mortgage, work with me to answer your questions regarding the real estate transaction process, and a whole lot more. Consider Joli your help desk for all things real estate. 

Joli is a native of the Carolinas.  She grew up in Raeford, NC before moving to the Charlotte area where she graduated from UNC-Charlotte with a degree in Graphic Design. 

I asked Tabitha to join with me as a Client Care Coordinator because I know that she shares my mission, vision,and values towards our clients. Before joining up with me in the summer of 2008, Tabitha was a Market Center Coordinator, MCOM (a CFO) for a number of successful Keller Williams Realty offices in Maryland and North Carolina. While there, she was awarded on multiple occasions from KWRI as being outstanding in her field. That same attention to detail is what makes this relationship and our partnership work so well. Before that, Tabitha was a great REALTOR in the Annapolis MD area. Tabitha is also a Liberty University alum with a degree in Business Marketing.  Like Jonathan, Tabitha is not a native of Charlotte and is a native of Muncie, Indiana.

Tabitha's role is to assist in the follow up with client inquiries, ensure a smooth contract-to-close in the real estate transaction, and manage client communications and marketing.  Tabitha also handles the behind-the-scenes work that is critical to ensuring our team and our business can continue to function at a high level. 

Over the next couple of weeks, we will be transitioning both Tabitha and Joli into their new roles as partners and I am excited as to what the future holds.

Jonathan Osman
Charlotte NC Homes