Nannette Saunders Completes Customer Servce Referral Building Course for the Residential Specialist

Lynchburg Virginia, Central Virginia, October 10, 2008 Nannette Saunders just returned from Harrisonburg, Virginia where she completed a highly specialized course in customer service referral-based business conducted by the Council of Residential Specialist of the national Association of REALTORS.

This course is one in a series of professional education sequences required to qualify for the coveted Certified Residential Specialist (CRS) designation.

The course covered the implementation of sepcific ideas to add value to and ensure the delivery of exceptional customer service both during and after the buying and/or selling of a home.

During the two day course, students were subject to hands-on development of plans and programs designed to ensure the professionalism of the residential sales associates.

The Council of Residential Specialists Course are presented throughout the U.S. in affiliation with the National Association of REALTORS, as part of it's on-going program of promoting the professionalism of the residential sales assocate.