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A Changing Market is No Excuse for Bad Behavior

When the market was hot, it seemed like people were crawling out of the woodwork to become real estate agents and loan officers. They had little to no training and no experience, yet they had a license. The market was hot, everyone was making money and it seemed like clients were willing to forgive and forget. It was a royal pain in the neck for the rest of us who had to deal with them.

Now that the market has changed, many of them are still lingering around. This last year, I have seen worsening behavior among many part time/ hobbyist agents.

Phone messages and e-mails unreturned.
Messy and incomplete contracts. Some agents refusing to submit offers in writing (more on that).
Not pre-approving or pre-qualifying their buyers.
Not appearing for scheduled showings and not calling to cancel.
Rude to other agent's and their clients.
Listings without photos or accurate information.
Not following timelines. Commonly because of one of the following reasons.
- Don't know how to read a contract.
- Busy with their other job.
- Lazy or just don't care.

One of the tactics I am seeing more of is agents fishing for price. I have gotten several calls from agents making verbal offers on my listings. They expect the seller to accept the price, before they will consider writing an offer. No mention of any of the other details of the offer or even if they have a qualified buyer. The main reason for this is they are offering a ridiculously low price and they know it will most likely not be accepted. I am sure they are making dozens of these calls.

In the last month I have had several agents no-show for appointments on my listings. One of my listings has sellers that are an 80 year old couple. My sellers take extreme pride in their home and go out of the way to be sure the home is ready for all showings. Even after I tell agents to call if they are not going, and explain that my sellers are in advanced years, we still get no call. Three no shows in the last month; two of them did not return my messages. I have had no-shows on all of my listings.

Behaviors like this damage the public's view of our profession. When you consider how much money is involved in these transactions, there should be no excuse or tolerance for unprofessional behavior.

Here is another blog article on a similar topic: E-Mail 101

Posted by Randy L. Prothero - Hawaii REALTOR® on 10/15/2008 12:08 AM

Comments (191)

Professional Behavior in the Training Channel

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Originally posted at: Hawaii Randy's Real Estate Opinions: A Changing Market is No Excuse for Bad Behavior

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191 Comments on A Changing Market is No Excuse for Bad Behavior

OCT

2008

Randy.... I have noticed that it has gotten worse lately amongst those in our respective professions. It's sad and scary... and as you stated, it gives us a bad name. And not only are their attitudes gotten worse, but so has the knowledge of the business. Not only that, but as you mentioned, not being complete when it comes to contracts. Just as I wrote about this in regards to good faith estimates the other day and how they are incomplete or misleading. We need to write more about this and to educate the masses.

jeff belonger

Randy, Jeff, I have been seeing the same, but Ialso have to say that the Realtors who have been in the business for 5 years or longer have become even more professional. So, I guess the good always comes with the bad.

But look at the bright sight, this market requires great negociation skills and knowledge and hopefully the best agents will survive, nit the best salespeople.

Real estate in St. Pete florida

I have seen a lot of problems also Randy. I think it's just lazyness!

Do you think it is specifically agents or is it more a society thing? Is it that common courtesies are going away? Have you been to the high school lately and heard how the kids talk back to their teachers? Maybe the lack of concern for others is a systemic issue for society as a whole - not just the real estate industry. Boy now i sound old!

I have seen this all year long. It is irritating. Whats the deal ?!

I agree that there are a lot of people who are unprofessional and don't do the most basic of things. I stay in my office very night to return phone calls as I learned a long time ago that you have to return every call THAT DAY. But there are some people that I call and leave messages for or email a question to and don't hear back for DAYS!

No excuse for bad behavior in this or any other profession. I have notice that the very top agents usually have one thing in common...great manners.

Amen, Randy! Sometimes you have to wonder how these folks stay in businss.

I wondered before how these agents sleep well at night....I still wonder now. No matter what the market it is imperative that we hold ourselves in higher standard for the best interests of our clients. The ones who are just in it for the quick buck...the ones who do the least amount of work ...are the ones who eventually become...dust in the wind.

OCT

2008

Randy - well, the bad behavior is more problematic, but it's not just part time agents. And I would say there are issues on the side of sellers as well. Some sellers make it very difficult to show and don't let you know showing is a problem until you show up. COnfusing showing instructions, or instructions which are not correct in the MLS drive me nuts. e.g., changes in gate codes, phone numbers, occupants, and more. One wonders if some folks and their agents WANT to sell.

Jeff

Randy, you are once again 100% right on the mark!

Randy, I too have noticed that things have gotten worse, not just among those of our profession, but in general. I remember my mother telling that there is never excuse to be rude. It is a shame, and I think that training suffered greatly during the boom times. However, I feel that it is inexcusable for an agent not trying to get as much training as possible to become a better agent, irregardless of what training their broker may give them. There are dozens of training aides out there from books to coaches. It is simply inexcusable not to get enough training to be competent and like my mother says, there is no excuse for rudeness.

Randy, the bif REO listers are the worse. They take forever to call back, because they're so busy. I say hire an assistant or cut back on the listings.

HI Randy - I have noticed some bad buyer behavior in this buyer's market. But bad agent behavior is inexcusable.

I love this post. Why didn't I think of it. It is all so spot on. Thanks.

Randy I totally Agree with you, make sure that you always do your part and tell the buyers agent to call if they are not going to show and why it's important. Here is Florida, right now we have SO many vacant home on the market that it's useless to cancel a showing, the agents treat you like you are insane.

Owner occupied properties especially with elderly people is completely unacceptable.

Perhaps their buyer stood them up all together, and they have never represented a seller, so have no idea how to behave.

I say REALTOR 101, including Realtor ethics and expectation of their peers should be required for EVERYONE new!

Katrina in TAMPA

On the plus side there ARE buyers looking at your properties...

Randy, you are absolutely right, I suspect we will loose these people, just the nature of Real Estate. I have noticed a few that have fallen to the wayside already, because my company has raised the E & O by about 35%, that is one way to get rid of them:))

Jeff B. - I have run into several loan officers who are not giving GFEs. It cost one a good client. She was a friend of the client too. I told the buyer what to expect from a good loan officer and she did not provide the service. They switched to another loan officer and immediately saw the difference.

Anne - I am seeing the also seeing the good agents getting even better.

William - I am sure that accounts for a large percentage of them.

Susan H. - You are right. I am seeing it across the board. I still feel that this is a profession and folks should be held to a higher standard.

Shane - Possibly some have already made the decision to leave the business and just don't care any more.

Sue - I also see that. When I try to make showing appointments, I always select more homes than I want to show, because percentage will not answer the phone or return messages.

Aloha Randy,

I have been fortunate in that I have not seen all the examples that you have listed. The one I have seen is a lack of fiduciary responsibility on behalf of some agents towards their seller. They are divulging more information on their client and their position as they get hungrier for sales. This is a dangerous path.

Trey - You are right. I can almost predict a good agent the first time I meet them.

Margaret - Not only how do they stay in the business, but sometimes I have to ask why. They don't seem like their heart is in it.

Sally - Unfortunately it takes time for them to filter out. Once they leave another one like them will take their place.

Jeff D. - I question some agents and sellers also. They seem to do everything possible to keep the homes from selling.

David M. - Thank you.

Tony & Darcy - Well said.

Vicky N. - I agree completely. If you are too busy to do it right hire someone or take on less.

Margaret M. - I have seen bad buyer behavior. If they are working with a good agent most buyers are not bad.

Marlene P. - Thank you. It was on my mind after dealing with a couple of agents that just made me scratch my head.

Katrina M. - I always call or e-mail the agent if we can not make the showing.

Heather - That has been the case in most communities in our market.

Endre - Our E&O has gone down the last couple of years. We are losing them through license renewals and Board fees.

Pete - I had one last week telling me how low their client was willing to go and how desperate they were. I did not ask, I was scheduling a showing appointment.

We get situations where people do not call either. But at times it seems unavoidable. There are some cell phone carriers that simply do not work in our area of Phoenix. So when there is an agent with a client and something happens that they get side-tracked or get into an overload of too many homes to see, they might have tried to call but could not. So we have to try and cut them some slack, because the cell coverage is so spotty for some carriers.

Randy, if this is your chosen career you must be professional and conduct every aspect in a business like manner.

These are all persons who got an easy license on the promise of easy money.

We need higher entry standards to licensure. Not much hope for that. The NAR has lost about 100,000 members so they'll be trying to sign up everyone who can pass a state exam. The NAR should be lobbying the states for higher licensure standards, but they won't.

Perhaps they should hire ACORN.

I fear it will only get worse as we lose more and more agents. Or more and more go to another full tome job and dont have time to service there clients.

No excuse for this type behavior.

I would like to report many agents; however it seems no one at the local board level even cares. They put in their 40 hours work week and that is it.

Randy, I hear ya. Do you think it is the market doing this or just inconsiderate Realtors. I've been getting a lot of verbal offers too. I think the Realtor to the buyer knows it is crap and doesn't want to waste their time writing it down.

Randy,

I'm going to start to add a performance clause in my contracts based on the agents performance....that will rile up a few people...just remember that those people will grab a hold of you and take you down with the ship.

Randy- Thanks for voicing this concern. I am a comparatively new agent in the sense that I have not practiced real estate in a "downturn." I noticed some of the behaviors you describe starting rather early in the shift in the market. I will disagree with you about the people who demonstrate this behavior. They are not only "new" people but some from whom I would not have expected such behavior. We all handle adversity, if that's what it is, differently.

Randy, I've seen some of this from agents who have been in the business for a long time. There's no excuse for not being professional in every aspect of our business. I have found the easiest transactions to complete are the ones where everyone is professional in their approach; those that are difficult tend to have a "combative" agent. I'm amazed when I run into an agent who doesn't work their end professionally to close a deal. After all, we are representing our own clients and looking out for their best interest; isn't the best interest of buyers and sellers to close the deal?

Randy, I have seen this also, I have been an agent also 3 years now. I am always amazed when another agent saids to me when talking about a client sitution, ''just between you and me''.

I agree with Laura, as we lose more agents, it will get worse...but only for a while. Then the real professionals will take over!

Thanks for the timely reminder. I have been forced to do some things that still make me mad to think about but I will do them to protect my buyers and sellers.

Example: Often I make an offer for a home in a PUD and the listing agent does not have the mandatory HOA Addendum. I have to fill one in, get the buyer to sign it and add it to the package. It still requires the seller's signature and should have been done at listing. The listing agent is either too untrained or too lazy to bother.

Oops, I'm wasting time on negative thoughts. Gotta go read something positive. But come on REALTORS Do your JOB!

Randy - it is unfortunate that these agents have such unprofessional behavior because it reflects on all of us. It is just common courtesy to call if you cannot make an appointment. I get frustrated when I make an appointment for one of my listings, then they say we will see if we have time for that one . . . meanwhile the seller has completely prepared for the showing.

ABSOLUTELY!

You are right! I think some of the agents are working other jobs and can only call you when they aren't working. I'm thinking they have too much on their plate and not 100% focused on real estate.

Randy, you are so right. There is some extremely bad behavior out there. I've had it right here on AR with a competing agent. Which I think simply reflects badly on herself. We need to remember, to treat other professionals with courtesy. No need to make enemies. Just do our job and do it well...seems so simple.

Hopefully, ss the market tightens these bad agents will "self discover" themselves out of the business. There's never an excuse for bad behavior! If you have set an appointment and you can't or won't be showing the property let the seller and listing agent know. It's just a quick courtesy call. Think of it this way...if you are going to be late to dinner with your spouse or friends or have a conflict and aren't able to attend wouldn't you call them to let them know?

Many agents only think of themselves and the word "professional" is not in their vocabulary.

Randy I agree - do you think we notice it more because things are moving at different pace? I am sure that when things were busier these same observations about agent practices could be made... what do you think is the market playing a role or is it just bad practice no matter what?

The best time to sell is after you have just made a sale. You are pumped up and ready to go, a long space of time between sales and some folks just get lethargic. I'm not making excuses, it's human nature...

Hi Randy,

You're right! It really comes down to "treat others as you would want to be treated".

The agents that are inconsiderate, don't call, don't follow up with your listing are the same ones who scream if you make one tiny, innocent mistake on their listing.

I agree completely! I feel this market is an opportunity to stand out in a positive light to both our clients and colleagues. We have more time (not that it is necessarily wanted) to work on our business, image and overall relations with past clients. Although survival is necessary (yes it is good to have enough money to eat sometimes), I have never felt Real Estate could be accomplished on a part time basis with half a** (oh did I say that outloud?) attitude. Thanks for the post!

I have noticed the enthusiam for the job waning in some....not a good sign!

Randy - I think "REALTORS" behaving badly is going to only get worse. People who are desperate, angry and lazy have no business selling real estate. Basically - You're exactly right.

We have seen the decline in customer service and professional courtesy. We have also seen an increase in some very outrageous commission claims. Here is the most recent example: You abandon your customer for 8 weeks with no contact whatsoever, no return phone calls, etc. Customer looks on her own and finds a home. You don't return a single telephone call from her requesting assistance in the writing of the sales contract. You don't even bother to respond to calls from the listing agent. The customer writes a contract without you and has it reviewed by her attorney. And, then 4 additional weeks later, you finally contact the customer to see if they are ready to look for homes. On the evening before the closing, you finally contact the listing agent (after unreturned phone calls and e-mails) and demand a commission on the transaction. Your buyer's agency agreement is sloppy at best and says it covers a certain georgraphical area (which doesn't include the area where the home is located) and "homes with a view." You had absolutely nothing to do with the transaction - you didn't show the home, you have never seen the home, you didn't write the sales contract, you didn't assist with inspections or financing, etc. Wow, business must either be great because you don't have enough time to respond to a buyer or terrible because you have changed professions (and real estate sales isn't it). Desperation can make some people do the most outrageous things. Oh, when the new owner invites you to the housewarming (after you received $1,000 referral fee for doing absolutely nothing), you don't bother to RSVP or even show up to say thanks. Great work in a tough market from start to finish.

Great post. Some agents got into Real Estate just because it is so easy to get a license. But now many are getting out.

I don't understand this kind of behavior but now maybe I understand why I am seeing more reduction in co-op commission rate on the MLS. I was wondering about that. There is not excuse to treating people inconsiderately under any condition, any time, any profession. NO EXCUSES.

This was bothering me as well, but then someone told me that in a market like this it is sort of like gardening, most of the bad weeds get pulled.

I've seen all of this garbage also. It is just plain old sloppiness and laziness. Actually...regardless of how much money is involved...IF you wear the suit jacket...do the job! Just my humble opinion. GBU!

the title of this made me smile. I guess I never need an excuse for bad behavior.

Unfortunately, when money gets tight, and the bills start to pile up, some agents let common courtesy, great customer service and fair play go right out the window.

Very well stated Randy. Hoewever, until we are all willing to accept making the licence tougher to get, and formally holding the Brokers responsible for the actions of their agents, it will continue this way.

Personally, at this time, my recourse is a formal complaint to the responsible Broker. I also ensure that my clients have a copy of the complaint.

Randy, I agree that many have got edgey, some lean to the unethical as reported in other posts. Much of this is due to the stress many are facing due to the limited funds that are being brought in. I don't agree that you can broad brush new and inexperienced agents as there are an equal number of experience agents who, in the good years could get away with poor people skills and still get the sale done.

Today, it is about experience, knowledge, taking care of the customer's needs and working professionally with other Realtors.

Hi Randy,

Busy with their other job is the operative word here.

" I know someone at work who has their license and they"ll write it up for 1% and kick the remaining 2% back to me."

How may times have we heard this?

Thank you for this post! I am seeing the same in our market area, ESPECIALLY when it comes to REO agents. You can't reach them on the weekend- a time when most buyers are looking, they don't return phone calls and they don't put in their remarks that there is an offer that has been accepted on the property (but the status can't be changed yet) so you don't waste your time showing it to the buyer! Recently I had an agent's WIFE answer his cell phone, and then was very smug with me and said that I was basically disturbing their dinner!

I realize that they are busy, but if they are SO busy that they can no longer offer good customer service, then I would gladly take some of their listings off their hands!

Randy,

I read your post with great interest. I couldn't agree with you more. It does amaze me that many of those same agents moan and groan how they are professionals and should be treated as such, yet act like you describe. As a business owner, and a REALTOR, I know the importance of customer service. Customer service not only to our customers/clients, but also to our colleagues and suppliers. I have encountered the same type of agents that you have, and I keep a log of those that do not acto professionally for my future reference.

Randy - Amen. Thanks for saying exactly what I have been thinking. In any profession, being rude and unprofession should not be the norm, but somehow people get away with it. Thanks for your insight.

Waow...Welcome to the club...I thought I was alone...

Expect bad behaviour. The problem is how to deal with it. Unfortunately this is the result of a society that has been created by parents who never taught their children respect, manners or any type of civility.

When I addressed a similar concerrn to my new employer about non returned co-worker emails or phone calls. He acted as if I was the only one with a such a complaint. Later making reference on my evaluation that I was too demanding and should learn how to work with my co-workers. These co-workers all who worked out of a corporate office two thousand miles from where I live and work by myself.

I too have seen the bad behavior and actually have experienced an agent not showing his Seller a contract I delivered just to get both sides or because of personal issues! This is a very serious situation in Colorado! I hate to see this happen! This is a service industry and we do not own our clients, prospects or the properties that we have listed! The CUSTOMER IS ALWAYS FIRST!!

Ah...

Everything I'm thinking has been said. I guess this calls for an Amen and Adios :)

TLW...ROAR!

I have to say, I'm always a day late (maybe a month or two) and a dime short. Your blog was perfect...my gripe is the inconsiderate agent on the other line that does not know a thing about there listing even when you explain every detail of that property and the actual address...and the tone they use with you has put them out. The kind, considerate and knowledgeable agent always seems to get stepped on.

As a service industry, our clients are always top-notch and treated top-notch...they deserve to come first!

Cheron Lange

Hi Randy - Thanks for the interesting post. One additional thing that continues to surprise me is agents not following up on showings. I think it is critical to follow-up with the agent after they have shown one of my listings and I am always open to providing feedback to agents who request it. You are doing your client a disservice otherwise.

Buyers and sellers take their cues from their agent. Rude inconsiderate agent - the client may very well follow suit.

I've seen so much rudeness. inconsideration, incompetence & just plain stupidity in the past year that it's difficult to pinpoint the cause.

I can only control myself and offer guidance to those receptive to the information.

Hopefully these agents will either correct themselves or get weeded out by the industry.

My feeling is that there are people in every profession who are difficult to work with, so I don't think realtors have cornered the market, and truthfully, I don't think bad behavior is tilted toward newer agents. Impolite, unprofessional people are that way no matter what. It's part of their personality. Sometimes more experienced agents try to intimidate and bully others, so there is that side of it, too. Personally, it doesn't bother me too much, if the other agent isn't doing his or her job very well. It gives me the chance to show my client- and theirs, the way a caring professional realtor operates.

Linda Schulte, Keller Williams North Atlanta

Randy I ran into the fishing for price with my Mother's house. We are selling it and a Realtor call our Realtor fishing for a price, which in turn led our Realtor to call me fishing for a price. I told him to get the offer in writing and then we would talk, and that I would not discuss it until I knew that they were at least willing to take the time to put it in black and white. If they are not willing to do that, then I am not willing to waste my time listoning to them.

Great post! The bright side, in my market, is that for every one agent coming in, there are four going out. I will always help out any agent who wants to do the "biz" and do it right. However, if someone wants to do this as a hobby or a quick way to make money and cuts corners, they should find something else to do and let the pro's do what they do. So when I see so many agents heading out, I guess they found out you actually have to work and do so professionally and that must not be for them! Time to clean house!

OMG RANDY!! YOU ARE SOOOOOOOOOOOO RIGHT!! You've taken my thoughts (as well as many others I'm sure) and put them into words!! Thank you.

I really really wish that brokers weren't so desperate to recruit............they recruit ANYBODY just to fill their offices. Alot of them have the mindset that the more agents you have the more chances your company will have getting sales.

I'd rather look at it like this, get rid of the troublesome, complaining, non-ambitious, part time, rude, arrogant agents. It makes for a more pleasant work environment and allows the REAL agents to get their jobs done.

And when dealing with an agent from a different company who doesn't know what they are doing and doesn't work with you on helping the sellers and buyers to have a smooth and pleasant transaction, it can be unbelievably frustrating.

IF YOU DON'T KNOW WHAT YOUR DOING AND YOUR NOT HAPPY WITH WHAT YOUR DOING.........THEN GET OUT OF THE BUSINESS!!!!!!!! YOUR MAKING US ALL LOOK BAD!

Thanks again Randy!!

Randy, I agree with you wholeheartedly. After 15 years in the business, I have to say that I have been fortunate enough to have experienced excellent training from some of our regions best...thank goodness. I have daughters and sons of past sellers and buyers working with me now and a referral base that encompasses 72% of my business. I only hope that other brokers are willing to put in the time and patience to learn and work in this business.

Great article. We have experienced the same things here in the Savannah area. It's almost impossible to get feedback from anyone and even rarer to get someone to cancel a showing. I try to get buyers to go inside any appointment we have made. I explain to them the courtesy and respect they owe a seller when we have scheduled. I also remind them that the house that they think may not be the perfect one from their first outside look may be the one that they'll later regret not going inside and that seller's have gotten their house prepared for the showings so it's truly unfair to not go inside. Of course, we've all had to cancel appointments when you're running too late or with no show clients, but you truly should cancel them. I've also experienced the lack of knowledge in the business, but it's been like that for as long as I remember. There's always new agents coming and going and we were all there once.

while i strongly agree that we should all do our best to reach the highest professional standards, there is also a lot on our agenda: being bombarded with doom and gloom, counting our ( advertising ) pennies and being more efficient than ever before. Good post, Randy!

I've always believed good manners, enthusiasm for your craft, and honesty will get you far in this world. I am a fairly new agent in the business (less than 2 years) and have had 16 sides this year. I have 3 more going to settlement this month with 3 more on the way! I have a lot of "little bitty" deals, but that's okay. It's putting the peanut butter and jelly on the table! My goal is to provide outstanding service and build my business by referrals. What I am doing does not require a degree in rocket science. It's good old fashioned values. Thanks Mom & Dad!

People are not being able to cope and keep a professional attitude when faced with a crisis. The ones who joined the ranks of RE in the past 5 year boom, are blaming everyone but themselves for failing business and are reflecting their frustration out on the rest of us. This market will sort out the agents who can't handle hard times and will leave those who see and act as this is a profession and a business they own

HEllo Randy,

Great Blog! I believe all the professions related to the real estate industry need to up the ante on basic manners of conducting business.

The lack of professionalism, lack of good manners, even good social skills are seriously lacking among our society.

As for myself, I will lead by example & hope that it will make a difference in my circle of influence.

Cheryl Tolan
Chicago Title in Santa Maria, CA.

We think verbal offers are not that bad at certain times, especially when clients are out of town and you can get all the details of the contract worked out verbally, then a fresh clean contract can be signed without all the initials/date of changes, scratch throughs, etc. Just our opinion.

What a timely post. Sunday, I showed a house and the people loved it so much they didn't want to leave. I'm still waiting for a call back from the list agent so I can find out more info. about the septic.

Based on my experience, I don't feel time in the business or even personality has anything to do with it. I think it's a random behavior and very frustrating. Like Debbi pointed out, probably has a little bit to do with Mom and Dad.

Personally Randy, I am glad to see all the "processors" leave the business. There were way too many people out there clueless about Real Estate just processing orders. I know I will be left standing at the end of this mess. Too bad with a license doesn't come skill, too.

This is a great article, I plan to send it to the agents in my office. I have also noticed a drop in professionalism lately. I have actually sent contracts back to managing brokers before I could even present them to my seller because they had so many errors. It is embarrassing. The only good thing that can happen with this market is that hopefully these agents will move on to another field.

Randy,

I wholeheartedly agree and it drives me nuts too. It's very disconcerning the lack of professional courtesy from a good number of agents. I was hoping that with the market changing many of these people would leave the business but that hasn't been the case here either. Not only are these agents rude and under educated but also, many behave like puppets that are controlled by the client. I'm currently in a deal where on two occasions I've been asked by the selling agent to commit mortgage fraud. Unfortunately, there are uncouth and unprofessional people in every profession, not just ours. The way I see it, it's a perfect opportunity to shine and obtain referrals because we are not agents that practice unprofessional behavior. Great post Randy, it really hit home. Good luck.

There's no excuse for this lack of professionalism. I wish more of them would get out of the business and stay out.

Lots of bashing going on in these responses of agents who perhaps don't know any better in our less personal and automated culture! Back when I started (more than 20+) years ago, the older, wiser, and more professional agents took the less experienced agents under their wings ... took them on listing appointments, helped them write contracts, and yes, even helped them present the offer (back when the buying agent personally presented the offer to the sellers and the listing agent). Nowadays, many people are in too much of a hurry to help their fellow agents! Perhaps the time would be better spent pairing up with a new agent in your office and showing them the ropes rather then bashing them on a blog?

OCT

2008

Hi Randy,

Here in Northeast Florida it is not easy to get a real estate license, there are many lazy excuses for all kinds of rudeness, and the poopy agents began weeding themselves out last fall as our Florida market was crashing and burning. By last Christmas, many agents were working at the mall.

This could not please me more. Our professional is a noble one, but it can only be looked at as such if we, the representatives of the profession, act nobly.

Bob & Carolin - We do not have the problem here. Our cell coverage is pretty good with very few exceptions. That is one benefit of being on an island.

Frank R. - That is exactly how I feel.

Lenn H. - I agree with everything you said. Our industry should be pushing for much higher standards.

Laura J. - If they do not have the time, they should either get out completely or team up with someone. It is totally unfair to their clients.

Richard W. - I do not think that is the case with our board. It is a problem though when you think about how the process gets going. It requires fellow agents filing complaints. That requires a lot of time and also pits you against not just that agent, but their brokerage that you have to do business with on a regular basis.

Missy C. - I think inconsiderate agents have gotten worse as their business has dropped. The verbal offers are ridiculous.

Neal B. - I would love to read your performance clause.

Eloise G. - I will give you that. I have seen bad behavior from a few agents who have been around awhile. Most of them were also part timers, who were not well trained.

Jon W. - I agree that a large percentage of difficult transactions need not be difficult. Top professionals have a way of making transactions smoother for everyone involved.

Lisa H. - I am almost afraid to ask what they said after "Just between you and me."

Tamara - I believe there will always be less than professional folks out there. In a tough market many will leave.

Marian G. - I just received an offer this afternoon that is less than professional. I am preparing a counter this evening that includes missing stuff from the buyer's agent. Of course there was no sign of a lenders letter. The very same agent gave me an offer with a bogus loan letter earlier in the year. I could write a few posts about that experience.

Randy - that's a perfect reminder. The only good thing is that we mostly deal with real professional partners on this market - just few of "hobbyists" have some business today. That's a shame that we don't have real professional standards, like ability to read the contract, knowledge of transaction procedure, ethics in inter-professional relationships. We have no real instruments of changing these things! The only way is to call the broker and remind that the broker is the agent for the client, so please ask your colleagues to do the right things.

Sharon P. - I have had clients say they do not want to go in when they see the outside of the home. I normally still go in, preview the home and leave a business card so they know I was there. In either case I call the listing agent.

Jeff & Lisa - Nuff said.

LaNita C. - That are definitely not giving 100%.

Gena R. - I am sorry to hear about the bad behavior of an Active Rain member. I have been fortunate to have only had a few incidents of bad behavior here on Active Rain. In those cases I hit the delete key. Unfortunately when doing a transaction, I can not hit the delete key.

Cecily P. - You are right.

Cameron W. - Agents with that attitude should not be in this business.

Randy- THANK YOU! To those of us that take this seriously you are 100% right! Perhaps we need a class on Civility 101. Common Courtesy 101 or just plain basic manners- I thought your post was brilliant!

Shannon G. - When the market was hot, we had daily showings of our listings. They normally sold in a couple of weeks. Today we get few showings in a week and the home may be on the market a few months. After sellers get the home ready for showings it is rude to put them through that and not even call to cancel a showing.

Frank & Jodi - I think with that attitude they will have longer gaps between sales.

Dan W. - They are also the ones that make life miserable during the escrow process.

Angela P. - I agree, I think it is almost impossible to do this part time and do it well.

Gary W. - I do feel that there are many floating around out there with licenses who do not do this professionally that really should not be walking around with a license.

Debbie S. - Those with good attitudes seem to be the more successful agents. I wonder why the others are not picking up on that.

Ryan S. - That is a sick story. I hope it wasn't based on a real life example.

Gita B. - In our area there are still a large number of folks getting in the business.

Lisa G. - I couldn't agree more. There are no excuses

Ray L. - At the end of the year, when it is license renewal time we will find out if there was any movement.

Elizabeth N. - In Hawaii we wear Aloha Shirts and Golf Shirts, but I get and agree with your point. :)

Theresa B. - I also never need and excuse, because I do not believe there are any excuses for bad behavior.

Elaine C. - It is unfortunate.

Bill M. - I have contacted a couple of brokers and have also had my brokers get in direct contact with the other agent's brokers.

Tim & Pam - I do agree that some agents who have been around awhile also act unprofessionally, but I do find a much larger percentage of the bad behavior is from newer untrained agents. That at least is the case in my area.

Susan P. - They may be over priced.

Cathy B. - Some days I wish I could contact their clients direct to let them know we can not reach their agents.

Terry I. - I think we all have a list of agents like tat we have run into in the past.

Kay G. - They may get away with it, but rarely get ahead.

Claude T. - We are definitely not alone.

C. A. - Your employer will change their opinion when it is them who do not get returned messages.

Mindy S. - That is a violation of state law in Hawaii and grounds to lose their license.

TLW - Great hearing from you. I hope you are doing well.

Cheron L. - The considerate and knowledgeable agents will pass them by with time.

Heather T. - I showed 40 or so homes last week. That was only a percentage of my week. It does get tough to provide feed back on all of them.

DSmith - I am sure some of them will not be around. Bad behavior seldom translates to success.

Linda S. - You are right there are opportunities with every problem. I does bother me that bad agents give our industry a bad reputation.

George S. - I think that was an appropriate response.

Kevin A. - I agree this business should not be done by amateurs.

Sandra N. - You are right, too many brokers will recruit literally anyone to fill their office. The have responsibility for some of the issues we are discussing here.

Samantha N. - That number of referrals proves you truly understand quality service.

Robin A. - It is unfair to not show or call to cancel. I am sure that those of us who lasted in the industry understood professional behavior from the beginning.

Mihaela S. - With those extra concerns and issues, it is more important than ever that we act like professionals.

Debbi C. - I am sure your professional attitude plays a big part in your success. Congratulations!

James E. - You are right, the professionals who have a good business plan will still be around.

Cheryl T. - Leading by example is a great place to start to make a difference in our industry.

Brad and Angela - I think it makes more sense when working out a counter offer, but do not like them for the original offer.

Natalie L. - Possibly why it seems to be the new ones in the business, is that not many last with that attitude.

The ones who are not responding like that get a call or e-mail to their broker from me.

Patrick L. - I think the lack of skill and a license are a dangerous cocktail.

Laurie C. - All offers in Hawaii are supposed to be reviewed and signed off by a broker, yet I also get some so bad that they not executable.

Dawn R. - I have had several agents ask for things would be mortgage fraud. Even after letting them know that, some have still persisted.

Georgina H. - I agree, if they are not going to be professional, they should leave the profession.

Great Blog Randy, I hope the "agents" that you are referring to, see themselves. Probably not. But those are the agent's who probably won't be around next year. I will continue to do my 24/7 mantra!

Good Blog

I have noticed the same thing as well. I have picked up several clients because they could not find a Realtor to work with them. One listing I picked up had used another Realtor for 100 days and he never even bothered to place a lock box or sign in their yard!! They had tried for about a month to fire the agent and get out of the contract but he would not even return the phone call.

Tom F. - I have willingly and openly helped new agents and believe all agents should that. After all any thing bad they do reflects on everyone in our office and can directly affect our E&O insurance.

Lynn B. - I think it was predictable that the less than profession agents would not last.

Svetlana S. - I hate to do it, but I have had to call a few brokers in the last year.

Allison S. - That should be part of required agent orientation classes. It could also be part of the GRI courses or a good CE class.

Sandy B. - Unfortunately I am preaching to the choir. The bad agents are not likely to be here.

Christine M. - I listed a home that was listed previously with another agent. Their listing expired 6 months previously and they still had not picked up their sign which was now in the garage and they had still not removed the lock box.

I am in total agreement with you. I have had several no shows on my listing. The problem is that the owners are home schooling the four children and have to be interrupted for showings and then the agent doesn't come when scheduled or not at all and fails to notify us of this change.

The other thing that annoys me is the lack of response when you try to get feedback on their showwing. All of this is unprofessional and that is one of the reasons why we have the same reputation as used car salesman in the minds of the public. We as Realtors really do need to conduct ourselves as business professionals so that the public we look at us and treat us with the respect we so desire.

Well that's my take. Good blog.

I agree. I not only don't understand how these people stay in business, but how they get along in life.

You've addressed some major concerns. I'm sure we could all add to this list. It's a definite reminder to me to NOT do any of these things and others, inadvertently of course. "Busy with their other job" is SO true right now and I just wonder why they don't retire their license for a while. Thanks for the post. I couldn't have said it better myself.

Amen. The 80 year old couple takes selling their home seriously and the buyers agent does not. Go figure. There are so many 'double agents' (Agent Zero's :-) out there now it isn't funny. It's just not professional business protocol.

The bad behaviour is everywhere and agents who were little better than order takers are starting to drop out here in Delaware. I have also noticed a lot of teams are starting to fall apart. I am glad I am in a team that was formed pre-boom market.

ABSOLUTELY! Last month I had a deal where I was the buyer's agent. The home had been advertised as having the electrical upgraded, new lights, "remodeled". Well, I took my client through and we made an offer. The contract was under way and during the inspection, we found out that although there were new plug in plates/covers, none of the wiring behind it had been done! And the new lights did not work! HA! The agent claimed innocence but the day of closing said that her client did not want to close. I explained that since we had completed our contract we would enforce specific performance. The other agent claimed to be communicating with the seller. She kept saying the seller did not want to fix anything or go through with the contract and therefore was not going to close. Well, I got it closed but found out the agent and seller had a disagreement about the "gross" and "net" number and the seller hadn't talked to the agent in days! I love real estate. It was something to get that deal closed! My clients are so happy now and the house looks great. We just have to continue to perfect the art of communication and negotiation so that these type of agents move on to other careers.

Randy,

Looks like your blog has stirred up a lot of activity. Great job! Maybe it'll get the attention of those who are guilty. When we take our CE each year, it seems that some "Realtors" are just going through the motions and not absorbing anything. Common courtesy is out the window. I do believe that some people think that being rude is a sign of power and ineptness is a synonym for being busy. Spare me!

Hopefully the "wanna-be" Realtors will fall by the wayside soon. Our company offers constant training and encourages the "oldies" to get refreshed all the time. May that's it, maybe it's not only the newbies, but some of those that have been at it so long they have forgotten that we are a service industry.

I applaud you for bringing it up.

Wow! Lots of feedback on this issue. Not surprising. I, too, have been encountering more rudeness than ever. It's always been there, it's just been hidden under a fantastic market. My practice, I usually call when my clients don't want to see a house I've put on the schedule for showing that day. Sometimes, I don't know that until we pull up in front of the house and they tell me, "This street is too busy" or "I just don't like the color" or maybe they want to write an offer on one of the others we've just seen. That can't be helped or changed. I usually leave my card in the door and will at least e mail on the feedback form that my client chose not to see the house. Still, some of those fall through the cracks when i'm really busy because my first responsibility is to see to the needs of my principal, which is my client, not yours.

But, I have experienced LOTS of horrible behavior from agents on the other side of the transaction who want to blame me if my client chooses to back away from a transaction or something similar. I, too, am experiencing more bad behavior from the agents representing REO properties. I know that's alot of work, but part of being a professional is knowing how to conduct yourself with other people. How to be fair, how to be civil for cryin' out loud. That has gotten lost somewhere.

Randy, I am a newer agent-I have been on for two years and I am part-time (because daycare is expensive!). Like Susan Hofflander mentioned, I have had clients back away from a deal and the other agent (who has been one for several years) was very rude and showed that he was very unprofessional. These were first time home buyers, preapproved and ready to buy, but the inspection revealed the home was unsafe for their child and they could simply not afford to fix the problem. They purchased the inspection and that other agent insisted on seeing the inspection before he would release them from the purchase agreement-which is ridiculous-the buyers pay for that and it is not common practice (at least here) to give free copies of that away to the seller. We ended up just letting him have a copy of the $300 inspection report to save my buyers' peace of mind...which I am almost sure he gave to the seller. He scared them away and they are now very afraid to put in an offer again on anything. He also failed to return my phone calls or emails in a timely fashion-causing worry and concern for my buyers even though I did the best I could. So, although some newer agents may be troublesome, I think that many of the veteran agents are getting desperate because they were used to earning a good income and are now on a much smaller budget. It is just tough all around but you are right-there is no excuse for bad behavior like this.

I've noticed when the market changes from a seller's market to a buyer's market, listing agents are often unhappy with buyers and buyer's agents. Likewise, when it is a seller's market, buyers and their agents are upset with the attitude and actions they receive from the listing agent.

It's a power shift and control passes to the other side of the transaction. That's never easy! It would help if every agent acted from a place of professional courtesy and in the best interest of their respective clients.

Hi Randy - It disappoints me to read your article. As 25 yr ex sales executive (and also someone who has recently sold a small business) I am a NEW agent - just got my license in May and I am working hard to establish myself. One of the reasons I have always wanted to sell real estate were my experiences in buying/selling my own homes over the years. Although I would interview a few realtors when listing my house, I rarely was impressed with the effort & prep work the agents would do. Most seemed to shoot from the hip and hope!

I am grateful to have a great management team at Prud. in Santa Fe who do everything they can to ensure we have the tools to be successful. I am also grateful to finally have the opportunity to create a career in real estate and I am bound and determined to succeed for the RIGHT REASONS - hard work, dedication and truly caring for my clients. Just sold my 1st house! Thanks for your insight Randy!

Randy that trully is appauling behaviour, is there no recourse for this behaviour from your professional association?

I have noticed here in Vancouver that Realtors get back to you on phonecalls very quickly now and I find that this is trully a silver lining to the slow down experienced here. Lots of listings and now the Buyer's Agent is the Golden Child so guess who I market too? Yeah I'll take listings but I am not out looking for them actively as much as I am looking for First Time Buyers and Trader-Ups.

Hello Randy,

With not knowing the age of these "new agents" as respect to their behavior, it sounds to me like Gen X & Gen Y'ers...Ok, now not to generalize too much, as this is just the core and there are always good with the not so good. You might want to check out the dynamics of the two. Our team was amazed when we studied the behavioral characteristics of both, and stopped pulling our hair out when we had a pretty good idea of what to anticipate.

By learning some of the common characteristics of each we are able to advise our sellers on what to expect and difuse the behavior which may follow.

For example on showing, I let my sellers know to NOT LEAVE the house UNTIL you see the car in the driveway; and always leave through a side door so the agent MUST use the lock box. I know many agents will disagree, but why inconvenience the sellers if no one shows up? Just a thought.

Ah Randy, you have a great list here. Unfortunately, I'm seeing more of these behaviors as well. The best thing we, as full-time professionals, can do is put our foot down and not accept these types of behavior. If their buyers are truly interested in our homes, they'll follow the proper channels IF FORCED TO DO SO. Great post my man.

Thank you SO MUCH for posting this and to everyone who responded. It does restore my faith that there are people out there who still care about the real estate profession, their ethics and treatment of others. My mom owned her own real estate brokerage while I was growing up and I remember taking such pride in her work and the people with whom she did business. I enjoyed it so much, when I graduated from college, I started my own custom software and marketing company for the real estate industry. Though I have enjoyed my work and the people I have provided services for, it seems in recent years some of the standards people have for their own behavior has sadly degenerated. From poor email etiquette to snide remarks and harassment, my staff has felt the effects of rude behavior and unprofessionalism and it makes me very sad. It is embarrassing for them and bewildering to see how nasty some people can be over such trivial things. We have at times, been sweared at, threatened and harassed. I understand people get frustrated, but it concerns me how rude people get over things that can be worked out if they would just handle themselves reasonably. What happened to civil communication? What happened to the days where you had to be nice because you would run into their wife or family in the local grocery store? I always wonder why they don't think about the fact that we all could be potential clients- or send referrals their way. Perhaps there is some "hiding" behind the internet- websites, blogs, emails- that has made this easier for them...allowing anonymity to give them the power to say things they'd never say to someone's face. Ultimately, we all know this reflects more on the person engaging in the behavior then it ever could on us. So we truck on...confident in the fact that there are still people like you and all of these posters who still care about their profession, but more importantly, just care about others in general. I think it's always good to remember that as sales people in business, there is always a potential to make a sale or network. Why burn bridges with others if there could be some reward or return in the future? EVERYTHING can be worked out. I still have faith that there is common good and that ultimately, it will win out in the end. So KUDO'S to all of you out there who are dedicated to your job and committed to treating other people fairly. At least you can sleep at night knowing you did the very best you could, regardless of how you were treated.

and please, PLEASE, if you call me about one of my listings, do not ask if my seller is MOTIVATED or NEGOTIABLE!! but if you do, please, PLEASE do not be offended when I refuse to answer such a dumb question!!!!!

Randy, As a director on our local board we saw this coming over a year ago. Part of our strap plan was a new program called Pathway to Professionalism witch cover a lot of what we excepted from the agents. Our local MLS even work on the project with us, thus showing the importance of how to act as a Real Estate Professional.

Randy and all - Thank you for your thoughts on what we've been experiencing as a profound lack of courtesy, both in our Real Estate profession and in the world around us. Yes, sadly, it does seem as if some of our colleagues are getting "loosey-goosey" in their conduct and real estate activities. I believe we can make a difference in restoring courtesy and kindness in our communities and the world around us. I believe there things we can do in both our personal and professional lives: 1) we can resolve to be mindful and impeccable in our own lives and in our practice of real estate, thereby modeling desirable behaviors (The Golden Rule - how perfectly elegant and simple); and 2) we can bring focus on this in our local Realtor and MLS Associations, requesting attention be placed on courteous conduct in orientations, refreshers, brownbag lunches, courses, "round robins," forums - whatever it takes. I believe in the principle expressed by this quote from Margaret Mead, the anthropologist: "A small group of thoughtful people could change the world. Indeed, it's the only thing that ever has" (Her version of the 20-80 rule?) Which to me means if we care enough to embrace civility and kindness in our own lives, then it will rub off on the rest of us - because "us" really includes "them." 'Cuz we're all in this together...

AMEN !!! There is absolutely no excuse for these, apparently very unprofessional agents to be so uncaring toward other agents and their clients. It's definitely a sign of two things, 1) The unexperianced ( ok maybe) or part time agent ( get out of the way) or 2) The high and mighty agent who's just to busy for the little things he or she must do out of respect towards others who we work with!!! Come on people and you know who you are, we all work for one another!!!

Aloha Randy. Bravo! Excellent post. I'm a relatively new agent. 2 years and counting. I say relatively new because my career will span out for the rest of my life, and 2 years is not a long time.

Reminds me of the best incompetent Realtor story so far. I had an agent get rude with me because I asked her for a LBP addendum for 5 months. FIVE MONTHS! With every email she sent she insisted in reminding me that "she had sent this 2, 3, 4 times before." It didn't really matter to her that she kept emailing me the empty addendum...you know the one missing her client's signature. Well, I kept reminding her of this. I'm not sure how she kept missing it. When she finally sent me the proper addendum she sent it to me on an empty email. Not a "here you go" a "thank you for your patience" or even a little "happy" face with "my bad" on it. Just the addendum. But why? You're the one doing the job incorrectly. I don't get like that when I'm corrected.

I mean, am I the only that knows that a contract needs to be properly filled out? Is it just me who's uptight about it? Cause I hear we can get audited; so why isn't anyone else worried about it? Believe me, if you're missing documents from me, initials or dots on the "i" I'm on it. On my part you'll never have an incomplete file....but then again, on my part neither will I. Because you're going to give me what I need, no matter how much it upsets you. Do your job right the first time and save the headache....that's all.

Victoria S. - It is unfortunate that others in our industry do not take the same pride in their profession as those like you have been responding to this post.

David W. - I am sure that most in that category do not get very far ahead in life.

Kelsey B. - I know if I was not able to do the job properly, my pride would not allow me to linger around.

Lyn S. - You are right it sure isn't funny.

Regina L. - A good team is a wonderful way to unsure good service.

Rachel R. - it are those types of transactions, that professionals can make a real difference.

There is no excuse for a lack of professionalism, no matter WHAT is going on with the market. Show common courtesy!

Judy R. - I agree with you. There are way too many agents who do not seem to realize we are in a service business.

Susan H. - I am in the middle of representing a buyer on an REO. There have been delays with the seller. Their agent is the opposite of what most described here. She is a true professional. I should count myself lucky based on many of the comments.

Carrie P. - We have given copies of the inspection report to the sellers in a few instances where we asked for repairs or credit. I one case they refused our request. I reminded them that now that they are fully aware of the defects, they will need to disclose them to future buyers. We quickly came to an agreement and closed the sale.

Norma T. - I agree. If all agents were to act in their client's best interest we would not be having this discussion.

Marcia L. - With that attitude, how can you do anything except succeed? Congratulations on deciding to join the ranks of professional.

Scott L. - I am seeing the top professionals in my area have gotten my better with the market slowing. Unfortunately the group we are discussing has seemed to have gotten much worse.

randy...if you think it's bad now, wait until your market gets slammed by the repos that we are having here in san diego and many other markets.

you will learn what incompetent, indifferent, unprofessional really mean when you get a taste of the business practices of the agents that will be marketing the repos. they have redefined unresponsive and unprofessional hereabouts to new levels.

their transaction management of most (not all) repo marketing agents also rises to new levels of sloppy and inept. they are going to give you ulcers.

i commonly have to deliver demands for proper disclosures and have learned that EVERYTHING done in this side of the business needs to be in writing...and good call logs are mandatory to keep them honest.

aloha, mike

Kathryn A. - Those are good tips.

Ryan H. - I have learned that sometimes it requires more resolve. There are some though that we will never make an impression on. Those who do not return messages will probably never care.

Cassandra E. - Living on an island, I find most people are friendly and polite. That could be why the bad behavior of some agents seems to be a huge issue for me. Things we do today will be remembered for years.

Brenda R. - Ditto!!

Board Member - I like that. I hope we have similar classes in our area.

Susan H. - Very well said.

Darlene O. - I agree, there is no excuse. If you take on a high value transaction, you have no excuse for anything short of professional.

Daisy - Many companies in my area will not pay the commissions until the file is complete. I like that policy. It tends to force agents to better do their job.

Eric R. - Absolutely!

I think it's sad that you are so harsh with your words to newbies. I think rude and lazy behavior have nothing to do with being new. I have found in our community it is the new Realtors that are really trying to build their career and bend over backwards and the ones that have been around for more than 5 years amazingly tired, lazy and don't think they should have to work this hard to make a buck. The no photos with listings drives me nuts and I have also found that is in only the "veteran" agents that I have seen this. I think you need to give new Realtors a break, stop putting them in a lazy and irresponsible class and stop thinking that you are better than them just because you've been doing it longer.

I left the above comment. I had forgotten to place my name. I suppose this is because I'm a newbie. I hope this doen't reflect that I'm lazy and a pain in your neck.

Mike F. - I have had to use my files and logs to force other agents at the threat of an ethics complaint to do their job.

Anonymous - There are some veteran agents who fall under this category. The large majority of the ones I and many of the people responding here are the new part time agents, who jumped in the industry for easy money. New and part time are general a toxic cocktail. It requires a lot of training and a lot of hours a week to do this professionally and those in the category do not have either. If you were about to sell or buy the mostly expensive thing in your life, would you want to hire a poorly trained hobbyist to represent you or a top professional?

Raina S. - Thank you for lightening it up a little. :)

I think offices should only hire fulltime agents then maybe we can get rid of the hobbyist.

I agree Randy, but you will see these Realtors soon leave our profession. Keep up the great work...need a Vancouver contact just email me..Cheers Michael La Prairie

Century 21 in Town Realty, You've said a pretty true statement.

Randy:

The market is not the issue, this is an element of human nature. Something we deal with in this line of work. However, there is no excuse for anyone not being considerate and courteous to other agents, sellers, buyers, the neighbor! I once chatted with a neighbor about their dog, and they came to my office to list their home with me. I own two beautiful dogs and was appreciative of their two show dogs. The woman told me I was the only agent who ever said hello to her and spoke to her?

I don't think this is reflective of a bad market, I've seen this behavior right along and I've been in business for seven and one half years. But bear in mind "cream rises to the top". Be who you are, because people "are who they are" no matter what they do for a living. Remember they have been treating others this way all their life, and more than likely do not prosper from this behavior.

Here's hoping you fare well in 2009.

DeAndrea - It is possible for a part time agent to do their job, if they team up with a professional or make the needed provisions to service their clients properly. In the real world that rarely happens.

Michael - I will keep you in mind. Hopefully I will get to visit your city.

Raina - Renewal time will be an interesting time for our industry.

Good Market - You said a mouth full. I meet many potential clients by just being friendly when I am out and about.

OCT

2008

Randy:

I totally agree with your comments. I am just amazed at how unprofessional some agents are, and I will tell you something else I have seen in our market, it is NOT just the newer agents. I have found many of our "seasoned" agents refuse to provide feedback or call when they have decided to cancel a showing. I first try to call the showing agent and then if I have left a message I follow up with an e-mail assuming that would be easier for them. Not!! Don't most of our sellers want some kind of feedback...good or bad? I think so and these agents know it, so why won't they just supply it? I wish I knew. I always respond to any phone calls or e-mails as I know how important it is, but I am also surprised that in this market many agents are not even following up. It is like they just don't expect anything positive so why bother!

I say expect something positive and you will receive something positive!

Make it a great and productive day,

Lisa

Randy - I was at the CAR Expo yesterday and one of the speaker said about the lack of professionalism in real estate agent. It was like, get out if you cannot be great. It is going to require skills in this market, are will leave the best to stay.

Lisa - I can see where the feed back can get to be too much. If I show 40 or 50 properties in a week, it would be impossible to give feed back on all of them. Also there was a case where a real estate agent got sued over providing feed back.

I personally give it, but will not fill out a three page form where they are asking for pricing advice. That is their agents job.

Ellie - I think that is true. I know it seems harsh. If am agent is not prepared to be professional and do what it takes to be successful; they will save themselves a lot of pain and misery by making the move sooner. That is far better for them and their family than waiting until they are wiped out financially and emotionally.

Lazy agents are really screwing up these days. I notice the same things in Northern VA. I also like the ones that think they'll have the best shot with their REO contract if they take the keys out of the lockbox. Professional behaviour is not as common as it should be.

Very strange to me that agents are working this way in a bad market. I feel in a bad market you need to work harder and go the extra mile to get things done. Lot's of photos on the mls, gets more showings. Why not qualify buyers before letting them into your car? I won't even meet with anyone these days until they have talked with one of my preferred lenders. I don't know about the rest of these agents, but I have worked for free enought times to have learned my lesson. Especially with the lending world these days. And gas prices!! Which finally look to be going back to reasonable numbers, thank god! Great post, and I hope that this market will weed out the unethicals, and the lazies and the "hobbyists" as you say. Best of luck out there.

If you think about it, it can take under a month to get a real estate license, and as the saying goes, "Easy come, easy go" baffles the unscrupulous behaviors of realtor's who are fly by night real estate characters who deploy real estate as if it was by means of their own discretion when there are laws to abide by.

I would truly like to see more regulations on the pre-requisites that real estate agents must obtain in order to be adept to 'selling' real estate. The NAR really should take into consideration the Realtor University into a deeper and more thorough education albeit having the power to do so. (?)

It also amazes me how real estate schools are making a killing out of these short-term courses and the 'state' allowing real estate wanna-be entrepreneurs to take an examination and practice real estate without any extensive education. Brokers - beware of agents who are just in for the buck.

OCT

2008

Chris - I have not had anyone take the keys.

Brody - Besides wasting your time, it is not ethical to take someone into someone else's home that is not even qualified to buy it.

Diana - Getting a license definitely does not qualify someone to sell a home.

Hi Randy,

They are slowly being weeded out. The market corrects high property prices and bad agents.

Steve

Randy, I am always so happy to read your posts, you always come-up with something great to talk about!

OCT

2008

Steven - They are being weeded out. many will be replaced by the next batch entering the industry.

Jane - Thank you for the kind words.

Hi Randy,

Sadly, I see some of the same behavior here as well. I'm hoping that it will get better.

thank you and great post!

Stuart

Randy, That is a problem we've noticed for quite a while. I think Susan identified part of it....the change in society and the relaxation of standards being taught or I should say not taught to young people. The other part is that this industry attracts some really aggressive people and some of them simply don't have people skills. But, all in all, I find most of the Realtors I run across here in Cypress and Houston are professional and we all work together well.

Annonymous - Thank you

Gayle - I tend to agree with Susan also.

OCT

2008

Randy, Lately I have had several buyers (pre-approved) who want to make verbal offers of many thousands less than the property is worth, which my response is there is a lot more to a contract than a price so if your interested we can put it on paper and see what the sellers say. Another thing that surprises me is how many people are taking real estate classes in such a down time.

OCT

2008

Buffy - If those buyers are fishing, they should use better bait.

The schools are still pumping them out.

I remember this very same behavior back when the market was hot... It's just more annoying now.

Sandra - The behavior was there when the market was hot. In my area it has gotten much worse since thingsa have slowed down.

NOV

2008

As you mentioned, other realtors have part time jobs, so it is very hard to reach them...

Now see if you can top this... a realtor made an appointment ot a home I listed. Couldn't make it because she was working.... didn't bother to call me to see if I could help her out---- sent the client by himself..... lied to me about it....

My client is persueing charges against this realtor.. let's see what the consequences are for her actions.

NOV

2008

Randy,

You are absolutely 100% correct and hit the nail on the head. There is no excuse for unprofessional practices and lack of courtesy in our business at any time. They need to grow up or get out and find a different career. You are a great realtor.

Hi, Randy

I just got a referral from a real estate agent from Texas and she told me she had been in contact with another agent from another real estate office here in town and this agent would never return her call. I felt so bad and told her I was so sorry because that just gave my town and us as agents a bad name, but I would love to have your referral and I am meeting this great couple Sat to look at homes. Can you imagine being a real estate agent and not returning calls.

Tinker

NOV

2008

Judy - That is bad. I also sometimes get their clients sometimes calling for the agent.

Jeff & Lisa - Thank you

Tinker - I can not imagine losing business because you can't return a call. Their bad behavior is your good fortune.

NOV

2008

I'm glad I am not the only one dealing with this crap! Over and over I am dealing with agent not returning phone calls, e-mails or even responded to offers... Hey if you don't respond to an offer, how the hell do you plan to make any money?

Todd...

In our area they are doing this (not answering calls etc) in an effort to keep the listing and the sale of it as an in office sale. The Broker's are actually pitching it cuzz they need ALL the money :)

TLW...ROAR!

I totally agree. It is very unprofessional, unethcial and cut throat what we are seeing in all our markets. Each man for themselves.

Todd - That is the Million Dollar question.

TLW - That is not only unethical and immoral, it is plain stupid. If they get a buyer they can always find them a property. Why limit the buyers for their listings, which in many cases are hard to move?

Jim - That is true of the bad agents. The good ones conduct themselves the same way they did in the a stronger market.

Randy...

When it comes to the way some of these Companies in Florida operate...I stopped asking why a very long time ago. You make a valid point...But to some of these Companies I guess it just ain't valid enough. Go figure :)

P.S. By the way I forgot to mention how much I enjoyed meeting you. Very cool. Loved the shirt my friend :)

TLW...ROAR!

TLW - Meeting you and BB was a big part of why I wanted to attend NAR. I was so glad you made the gathering.

NOV

2008

Bravo, Randy!

Rude and hateful seems to be on the uprise, I guess it is stress, anyway the Golden Rule still applies in bad times

NOV

2008

Wendy - Thank you

Kathy - I agree.

NOV

If we don't say anything about it, and these "loser" agents are allowed to keep doing what they are doing, then they will continue. Sometimes it is time consuming and inconvenient but we must hold every agent accountable for their actions and hold everyone to the highest standards. Our customers deserve nothing less!

Joyce - It is difficult when it takes so much energy on our part.

Unfortunately, these are a lot of common bad habits that are out there.

Christine - It is unfortunate.

In my area, there are both veterans and newbies creating these problems. I realize that in a slow market some people have to supplement their income however Real Estate should continue being the full time job since our clients and other agents deserve the respect. There are even agents that are working no other jobs that still can not take the time to complete a contract or take a picture.

If this profession has become tiresome and boring then move over so that someone that loves this profession and wants to make a go of it can keep moving up.

Sandra - I agree with everything you said.

DEC

Those types of agents are those who will not be in the business for very much longer.....

I always return communications of any kind..... I would LOOSE clients if I didn't...

=-)

Alexander - We would all lose clients if we acted like them.

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