When clients take a second look at a property it's like they often discover something that they didn't see the first time.  It's up to the Realtor to point out not just the stand out benefits and features of the property but also the intangibles that aren't readily seen.

Now getting a client to actually take a second look is the trick.  What is it that you say to get a client to take a second look besides "the price just went down?"

In my business, getting people to take a second look is most often beneficial to the looker because they have often thought they knew everything about our company and our service.  But the fact of the matter is with only 2% of the marketplace owning our service, many people may have heard about us but they only know what they have heard and that doesn't scratch the surface.

How I get people to take a second look is simply by listening to them describe their lives.  Eventually in most situations I am able to bring up a benefit of the service we offer in a non threatening, non salesy way. 

Here's an example:

I was talking with a new client the other night and she and her husband were talking about a terrible expericnce they were having with their Vet.  They were talking about how senseless it was to talk with the Vet because they knew nothing would come of it. They talked about how they needed a lawyer but the expense would be way to high to justify their concern.  They really felt helpless.  All I simply did was say, "I may have a solution for you.  Let me send it to you by email.  It may or may not be for you but you decide after you review the information."  That was it.  Now I have a new client who simply subscribed to our membership because of the laid back approach and certainly because there was a legitimate need.  This was a new client who had not purchased our membership in the past.  The typical, "let us think about it" client.  Today they are glad they took a second look.

Get your clients to take a second look, you'll be glad you did.

Ced

 

If you would ever consider selling something other than your present offering, click here then call Ced Reynolds @ (909) 597-3502 for more info.

 

 

 
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7 Comments on Getting your clients to take a second look

OCT
19
2008
1 Featured Post Hit Router

Great points Ced! We always like to stress a different time of day to take a second look at a property. Sometimes afternoon light and morning light will give a house completely differing personalities.

10:07am • #1

People have moods and happenings that can make a second look 180 degrees off.  It's funny.

10:13am • #2
274,586 Points 4 Featured Posts Outside Blog Hit Router

You have the gift! I beleive in no pressure. You wont like what you get if pressure is how you think you will earn business. Earn is the key word, and you seem to understand that.Thank you for the blog!-Dinah

11:05am • #3
4 Featured Posts

Sometimes those second looks excite the client or they start ripping the home apart. I like to take notes, then when we get through the whole place try to really look at what the fear and complaints are with the property, deal with those issues, then foucs on the positive.

I have to admit that it can always improved and I am willing to learn from experts like yourself.

11:19am • #4

Cedric,

I tried this same approach yesterday with a potential buyer. I was cleaning up one of our rental properties yesterday and this woman simply stopped by to see if this house was available...she loved the neighborhood...and was "selling herself" on the house...sometimes it's important to have that "laid back-nonpushy" attitude and let THEM talk themselves into purchasing or renting...I expect her to call me back today! Wish me luck...

11:28am • #5
OCT
21
2008
211,759 Points Outside Blog

We use Attorneys here for closings.  If my clients are seeking legal help, I offer the law firm's numbers.  Taking a second look, or having someone else look at their situation, is always good to do.  Nice post!

It's a Good Life!

Fran

5:31pm • #6
OCT
23
2008
131,732 Points Outside Blog

The second look is useful in so, so many ways! I use it very frequently to determine priorities when shopping, looking for what I want, evaluating a job, etc.

Excellent point, written with intelligence and experience!

12:28pm • #7

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Cedric (Ced) Reynolds, CITRMS - (909) 597-3502

Chino Hills, CA

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CedReynolds.com

Address: 16011 Butterfield Ranch Rd Suite 218, Chino Hills, CA, 91709

Office Phone: (909) 597-3502

Cell Phone: (909) 263-4569

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