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Customer Service does it still exist?

I find it is becoming rare to get Great, Good or just any kind of Customer Service. Many years ago we were a nation of Manufacture, and then we shifted to the Service Industry, now it appears we have shifted to No Service. In this Global Economy, I see not just locally, but around the world we are loosing Customer Service as well.

The reason I am bringing this up, I just experienced one of the worst customer service in a while. I have been meaning to address this issue in a post, but there were other issues more pressing. It does not matter what type of business, I see less and less good service. We are becoming a nation of rude, entitled people. That cashier, that manager do they not understand that we have choices and in this economy they can not afford to be rude and not carrying? If they loose their clients to a competitor, they in turn will loose their job.

I as a Realtor understand and I try to give not just Great, but rather Superior Service and I thank my clients for their business and treat them as gold. I want to be their Realtor for Life as well as their friends' and coworkers' Realtor. I am aware that there are a lot of Realtors, hence there are many choices and I do not want to loose them because of lack of Service.

Instead of focusing on the negative what happened to me today, let me know about your thoughts, good experiences, or bad experiences. Is it that I am right now livid from this bad experience and my judgment is clouded or am I right we are eroding good service?

If you are a consumer who is considering buying or selling investment real estate, vacation homes, or beach properties in Southern California, Beverly Hills ,Marina Del Rey, Venice or Malibu. Feel Free to give me a call at 310.486.1002 (USA) or email me at EndreBarath@TheMLS.Com or visit one of my websites http://www.endrebarath.com

Posted by Endre Barath,Jr. on 10/22/2008 04:20 PM

Comments (12)

Customer Service in the Regional (Localism) Channel

realtor, customer service, endre barath, playa vista, golbal economy, world

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12 Comments on Customer Service does it still exist?

OCT

2008

Endre - I have been wondering about the customers service too. We went out for dinner one night and we sat there waiting almost for 30 min. to put in our order for dinner. We didn't stay! We went to another restaurant for dinner which their service was great. So I do wonder about the customer service if it still exist?

OCT

2008

Hi Cheryl, thank you for your visit and comment.I am very disturbed by these trends. I agree with you, We pay to go out to dinner so these people have jobsin return all we want is good service, while we want to take a night off from cooking and make it a pleasant experience.

customer service is the key to referrals and having success period.The reason people at these places mad is becuase people are just uneducated in this world.This world should be different but our entire nation is just getting worst and worst , lets network if you have a chance email me fdizone@yahoo.com

Alanzo, Thank you for visiting as well as your comment. I will send you an e-mail saturday.Have a great evening.

Most of the customer service I usually receive is just average. I've come to expect the average and it blows me away once I receive the opposite.

Trunda, thank you for your visit. It is a shame that we have to expect average service at best. It should be the other way around, when I go to a four star or five star Hotel & Restaurant, that is my standard. Since I give the same to my clients. Maybe if I was not in customer service I would react differently.

ENDRE I totally agree that we should expect excellent customer service. Not too long ago, that's what was given. But also, not too long ago, the people were different. People were selfless, honorable, and kind.

OCT

2008

Trunda, you make a great point about people being selfless,honorable and kind. There are a few still out there. I just saw a post by Sherry Sims from Morrow Bay, CA and she and a group of people clean the Pacific coast highway to make it nice because some of the people that mess it up.It is refreshing to read about good people.

OCT

2008

My broker always says that you should under promise and OVER DELIVER. I really don't feel good at the closing table unless my client has rave reviews about the experience.

With all of the competition out there, the most important thing is your reputation!

Kerry, your broker has a very good phylosophy. I rember the old sitting around the closing table. We do not have that in CA, we have Escrow co, that push the paper and you get a phone call congrats it closed:)

You're so right....good service is the foundation of a successful business especially in a market like this. Our business is based on referrals and we pride ourselves on providing excellent service yet we hear stories all the time from people who say they've worked with agents who wouldn't even return their phone call.

OCT

2008

Nakia you are so right, I treat every client as if they would be the best referral source, because you never know. By the way feel free to send me referrals if you know anyone relocating to southern california.

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